locked
Windows 7 saying it isn't genuine, but really, it is, and always has been. RRS feed

  • Question

  • Hi Guys;

    I have read through as many threads on this subject as I can find, and tried any suggestion mentioned in them, but still nothing works, so like so many (i'm sure) before me, I'll throw myself on the mercy of you guys, in the blind hope, that someone can think of something, that I haven't already thought of.

    My story is this, I bought a genuine retail copy of Win 7 Ultimate 32&64bit from a very well known british PC store. I have run it on my machine since January, when I built the machine, using mostly new parts, however the hard drive failed 2 weeks ago. I got a new 1Tb hard drive from the store under warranty (a different make, but i doubt that makes any difference).  On reinstalling windows on the new hard drive, it activated ok. Over-night the night before last, it did some fairly hefty updating using the windows updates, which as the first time it had been left on overnight since the re-install I had expected.

    Yesterday morning, it is now showing "This copy of windows is not genuine"

    Well computer, I beg to differ.

    I tried activating by telephone, remembering that when i first installed XP i had a similar problem, and that it had been solved by a lady on the activation line, however it appears that the option of speaking to a real person no longer exists.

    I don't (as you have probably worked out by now) fully understand how the whole activation/genuine advantage business works, but the only theory to come to mind, is that due to the change of Hard Drive, Windows may believe that I am trying to install it on more machines than I am allowed to (although I'm fairly sure I was allowed 3 PCs. - I have it on only this one)

    Reading the other threads around this topic, I have noticed a recurring theme, that people are being asked for mgadiag copies, so have attached mine, to save anyone from having to ask for it.

    Thanks in anticipation,

    Dan Keene

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-BQTP9-9VXFY-PMPGQ
    Windows Product Key Hash: PHFm3O7Ul4nLemNuzNkzTx6W0Ao=
    Windows Product ID: 00426-068-6569797-86782
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {FF3546C2-2DF3-4690-AAD3-1411DCD1D9CA}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FF3546C2-2DF3-4690-AAD3-1411DCD1D9CA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMPGQ</PKey><PID>00426-068-6569797-86782</PID><PIDType>5</PIDType><SID>S-1-5-21-787818367-2634146605-4061628379</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-880GM-UD2H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20101011000000.000000+000</Date></BIOS><HWID>02B13807018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-656979-00-2057-7601.0000-2522011
    Installation ID: 008311823905832921418332668935741586904390418792543462
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PMPGQ
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 09/09/2011 09:29:59

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:9:2011 08:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEA6GHUkEq+VPmIPBiIEDNYo1rjXOShQ4iuAtA=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      SSDT   PTLTD   POWERNOW

     

    Friday, September 9, 2011 8:47 AM

Answers

  • "Dan_Keene" wrote in message news:50f31a14-4249-4157-804d-ef44119e5f7f...

    Hi Guys;

    I have read through as many threads on this subject as I can find, and tried any suggestion mentioned in them, but still nothing works, so like so many (i'm sure) before me, I'll throw myself on the mercy of you guys, in the blind hope, that someone can think of something, that I haven't already thought of.

    My story is this, I bought a genuine retail copy of Win 7 Ultimate 32&64bit from a very well known british PC store. I have run it on my machine since January, when I built the machine, using mostly new parts, however the hard drive failed 2 weeks ago. I got a new 1Tb hard drive from the store under warranty (a different make, but i doubt that makes any difference).  On reinstalling windows on the new hard drive, it activated ok. Over-night the night before last, it did some fairly hefty updating using the windows updates, which as the first time it had been left on overnight since the re-install I had expected.

    Yesterday morning, it is now showing "This copy of windows is not genuine"

    Well computer, I beg to differ.

    I tried activating by telephone, remembering that when i first installed XP i had a similar problem, and that it had been solved by a lady on the activation line, however it appears that the option of speaking to a real person no longer exists.

    I don't (as you have probably worked out by now) fully understand how the whole activation/genuine advantage business works, but the only theory to come to mind, is that due to the change of Hard Drive, Windows may believe that I am trying to install it on more machines than I am allowed to (although I'm fairly sure I was allowed 3 PCs. - I have it on only this one)

    Reading the other threads around this topic, I have noticed a recurring theme, that people are being asked for mgadiag copies, so have attached mine, to save anyone from having to ask for it.

    Thanks in anticipation,

    Dan Keene

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-BQTP9-9VXFY-PMPGQ
    Windows Product Key Hash: PHFm3O7Ul4nLemNuzNkzTx6W0Ao=
    Windows Product ID: 00426-068-6569797-86782
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001

     
    Your Windows Key is from a not-for-resale MSDN account. You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)

    Please read the following stickies.... ................

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    and

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b

    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

    see also this post....

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9


    Also - have a look at this video....


    http://www.youtube.com/watch?v=hzqNNiOM0cs

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Dan_Keene Friday, September 9, 2011 10:17 AM
    Friday, September 9, 2011 9:25 AM
    Moderator

All replies

  • Please refer to the Blocked Product Keys thread.
    Friday, September 9, 2011 9:25 AM
  • "Dan_Keene" wrote in message news:50f31a14-4249-4157-804d-ef44119e5f7f...

    Hi Guys;

    I have read through as many threads on this subject as I can find, and tried any suggestion mentioned in them, but still nothing works, so like so many (i'm sure) before me, I'll throw myself on the mercy of you guys, in the blind hope, that someone can think of something, that I haven't already thought of.

    My story is this, I bought a genuine retail copy of Win 7 Ultimate 32&64bit from a very well known british PC store. I have run it on my machine since January, when I built the machine, using mostly new parts, however the hard drive failed 2 weeks ago. I got a new 1Tb hard drive from the store under warranty (a different make, but i doubt that makes any difference).  On reinstalling windows on the new hard drive, it activated ok. Over-night the night before last, it did some fairly hefty updating using the windows updates, which as the first time it had been left on overnight since the re-install I had expected.

    Yesterday morning, it is now showing "This copy of windows is not genuine"

    Well computer, I beg to differ.

    I tried activating by telephone, remembering that when i first installed XP i had a similar problem, and that it had been solved by a lady on the activation line, however it appears that the option of speaking to a real person no longer exists.

    I don't (as you have probably worked out by now) fully understand how the whole activation/genuine advantage business works, but the only theory to come to mind, is that due to the change of Hard Drive, Windows may believe that I am trying to install it on more machines than I am allowed to (although I'm fairly sure I was allowed 3 PCs. - I have it on only this one)

    Reading the other threads around this topic, I have noticed a recurring theme, that people are being asked for mgadiag copies, so have attached mine, to save anyone from having to ask for it.

    Thanks in anticipation,

    Dan Keene

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-BQTP9-9VXFY-PMPGQ
    Windows Product Key Hash: PHFm3O7Ul4nLemNuzNkzTx6W0Ao=
    Windows Product ID: 00426-068-6569797-86782
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001

     
    Your Windows Key is from a not-for-resale MSDN account. You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)

    Please read the following stickies.... ................

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    and

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b

    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

    see also this post....

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9


    Also - have a look at this video....


    http://www.youtube.com/watch?v=hzqNNiOM0cs

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Dan_Keene Friday, September 9, 2011 10:17 AM
    Friday, September 9, 2011 9:25 AM
    Moderator
  • My story is this, I bought a genuine retail copy of Win 7 Ultimate 32&64bit from a very well known british PC store.

    Actually you bought a counterfeit retail copy.  Return to the "well known british PC store" and demand an adjustment.

    the only theory to come to mind, is that due to the change of Hard Drive, Windows may believe that I am trying to install it on more machines than I am allowed to

    So much for theorizing.  Microsoft finally detected that your product key was an abused key thanks to a large number of activations by the other victims of the counterfeiting.  Once MS detects that the PK is in use by persons other than the MSDN or TechNet subscriber to whom it was issued MS researches and then blocks the key.  MSDN and TechNet subscriptions allow ten simultaneous activations per key so the scam can go on a while before it is detected.  It usually takes many months before MS becomes aware of an abuse.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, September 9, 2011 2:00 PM
    Answerer