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PROBLEMS INSTALLING UPDATES AND VALIDATING MICROSOFT PROGRAMME RRS feed

  • Question

  • My computer will not allow me to install updates and it keeps telling my Microsoft Package is not authentic and advising me to buy a new programme though the Microsoft programme which I have came programmed with my computer which i bought new from Dell.  Please help.
    Monday, November 16, 2009 8:06 PM

Answers

  • No reply from original poster

    Issue is assumed resolved, closing thread as Answered.

    Darin MS
    • Marked as answer by Darin Smith MS Monday, November 23, 2009 8:19 PM
    Monday, November 23, 2009 8:19 PM

All replies

  • Hello SAGIRL,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link
    http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/50F42BED-9994-4B39-9E6D-92550A527B03.

    6)    In a reply post, paste the Diagnostic Report.

    Thank you,
    Darin MS
    Wednesday, November 18, 2009 10:40 PM
  • No reply from original poster

    Issue is assumed resolved, closing thread as Answered.

    Darin MS
    • Marked as answer by Darin Smith MS Monday, November 23, 2009 8:19 PM
    Monday, November 23, 2009 8:19 PM