locked
Windows 7 suddenly not genuine. RRS feed

  • Question

  • Hi,


    I've had Win7 installed for quite some time. However, it's just started telling me that it's not genuine.

     

    I've run the MGADiag tool. The results are listed below.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-6QVKV-MMXDK-9YJV4
    Windows Product Key Hash: UjFf9BXsYiWqSNQToGYrGfVfV+0=
    Windows Product ID: 00359-911-8558162-85550
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {9BB219BF-D075-4B3E-9F4F-3D67A13E788D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error: T:20120205151414456-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9BB219BF-D075-4B3E-9F4F-3D67A13E788D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YJV4</PKey><PID>00359-911-8558162-85550</PID><PIDType>5</PIDType><SID>S-1-5-21-331616315-573944628-2455895008</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP35-DS3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="4"/><Date>20080104000000.000000+000</Date></BIOS><HWID>7E673407018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAACAAAANqNFQAAAAAAYWECAAAAAADpkD7SGOTMAWbXGpOihAOpMHzDmWxsjurcteFMp/fMQx1PO08tPY0oLG+iCuK5jIJPcAsPTg3UHTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAx4dZsxs/sxaQSZh6DCEuBHZNifIwXq51Dvkrv8VJj8GrGB952iZgURoWCuWbUIvKEzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-911-855816-00-2057-7600.0000-0372012
    Installation ID: 015296019843067560291781884584806135523625688976939623
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YJV4
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 06/02/2012 18:30:32

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:5:2012 18:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: QgAAAAMABgABAAEAAgACAAAAAwABAAEA6GHoCy75Z/YVP4j9CIXCjxifWtl05s5GSEV39o3v8q6Y6fJrFSNP0SqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      SSDT            PmRef        Cpu0Ist
      SSDT            PmRef        Cpu0Ist



     

    Monday, February 6, 2012 6:40 PM

Answers

  • "bigpitch" wrote in message news:80edce49-b883-429b-a949-c7136c488b93...

    Hi Noel,

    I followed the instructions above. I wasn't asked to re-activate or re-enter the product key, but upon reboot it still says Windows is not genuine. I've run a new MGADiag report, which is pasted below.

    Thanks for your help.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6QVKV-MMXDK-9YJV4
    Windows Product Key Hash: UjFf9BXsYiWqSNQToGYrGfVfV+0=
    Windows Product ID: 00359-911-8558162-85550
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: 9YJV4
    License Status: Notification
    Notification Reason: 0xC004FE00.
    Remaining Windows rearm count: 4
    Trusted time: 06/02/2012 20:47:05

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:6:2012 20:39


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table




    You will need to re-activate – possibly by phone
    First try Activation by Internet (as normal) – if that fails, use automated telephone activation.
    If *that* Fails, speak to an operator......
     
    telephone activation (operator calls)
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 6, 2012 8:53 PM
    Moderator

All replies

  • "bigpitch" wrote in message news:511831ec-32b6-4188-a14a-d85ef15ff4fd...

    Hi,


    I've had Win7 installed for quite some time. However, it's just started telling me that it's not genuine.

     

    I've run the MGADiag tool. The results are listed below.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-6QVKV-MMXDK-9YJV4
    Windows Product Key Hash: UjFf9BXsYiWqSNQToGYrGfVfV+0=
    Windows Product ID: 00359-911-8558162-85550
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    Other data-->
    SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP35-DS3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="4"/><Date>20080104000000.000000+000</Date></BIOS


    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: 9YJV4
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 06/02/2012 18:30:32

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table




     

    Try repairing the Licensing Store first....
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Reboot and Post back with a new MGADiag report

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 6, 2012 8:24 PM
    Moderator
  • Hi Noel,

    I followed the instructions above. I wasn't asked to re-activate or re-enter the product key, but upon reboot it still says Windows is not genuine. I've run a new MGADiag report, which is pasted below.

    Thanks for your help.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6QVKV-MMXDK-9YJV4
    Windows Product Key Hash: UjFf9BXsYiWqSNQToGYrGfVfV+0=
    Windows Product ID: 00359-911-8558162-85550
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {9BB219BF-D075-4B3E-9F4F-3D67A13E788D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error: T:20120205151414456-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9BB219BF-D075-4B3E-9F4F-3D67A13E788D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YJV4</PKey><PID>00359-911-8558162-85550</PID><PIDType>5</PIDType><SID>S-1-5-21-331616315-573944628-2455895008</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP35-DS3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="4"/><Date>20080104000000.000000+000</Date></BIOS><HWID>7E673407018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-911-855816-00-2057-7600.0000-0372012
    Installation ID: 015296019843067560291781884584806135523625688976939623
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YJV4
    License Status: Notification
    Notification Reason: 0xC004FE00.
    Remaining Windows rearm count: 4
    Trusted time: 06/02/2012 20:47:05

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:6:2012 20:39
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: QgAAAAMABgABAAEAAgACAAAAAwABAAEA6GHoCy75Z/YVP4j9CIXCjxifWtl05s5GSEV39o3v8q6Y6fJrFSNP0SqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      SSDT            PmRef        Cpu0Ist
      SSDT            PmRef        Cpu0Ist



    Monday, February 6, 2012 8:49 PM
  • "bigpitch" wrote in message news:80edce49-b883-429b-a949-c7136c488b93...

    Hi Noel,

    I followed the instructions above. I wasn't asked to re-activate or re-enter the product key, but upon reboot it still says Windows is not genuine. I've run a new MGADiag report, which is pasted below.

    Thanks for your help.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6QVKV-MMXDK-9YJV4
    Windows Product Key Hash: UjFf9BXsYiWqSNQToGYrGfVfV+0=
    Windows Product ID: 00359-911-8558162-85550
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: 9YJV4
    License Status: Notification
    Notification Reason: 0xC004FE00.
    Remaining Windows rearm count: 4
    Trusted time: 06/02/2012 20:47:05

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:6:2012 20:39


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table




    You will need to re-activate – possibly by phone
    First try Activation by Internet (as normal) – if that fails, use automated telephone activation.
    If *that* Fails, speak to an operator......
     
    telephone activation (operator calls)
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 6, 2012 8:53 PM
    Moderator
  • Hi Noel, I tried the internet activation method and it worked fine. My machine no longer shows the 'not genuine' message. Thank you very much for your help. Best regards.
    Monday, February 6, 2012 11:45 PM
  • "bigpitch" wrote in message news:ea4fa16a-3b36-4287-97b7-5d853fd0d698...
    Hi Noel, I tried the internet activation method and it worked fine. My machine no longer shows the 'not genuine' message. Thank you very much for your help. Best regards.
     
    You’re welcome – good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 7, 2012 11:28 AM
    Moderator