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Win 7 Pro Purchased online from MS now Invalid RRS feed

  • Question

  • Hello,

    I purchased  Windows 7 Professional Upgrade from the Microsoft Store on 1/1/11. It has been installed and running for 8 months. Now, just recently I'm getting the message that Windows is not genuine and I can't get updates, etc.

    Here's my MGADT report:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-W33K8-DWP3Q-R8J82
    Windows Product Key Hash: qKTysIa6CNLPo5aoDjJ+ozC7FKQ=
    Windows Product ID: 00371-863-9948865-85180
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {A5387E9D-91FF-4AB8-BD8B-C710607249B8}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\mozilla firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A5387E9D-91FF-4AB8-BD8B-C710607249B8}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R8J82</PKey><PID>00371-863-9948865-85180</PID><PIDType>5</PIDType><SID>S-1-5-21-1800569882-2671508488-974717079</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GN553AA-ABA m9040n</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.13   </Version><SMBIOSVersion major="2" minor="4"/><Date>20071024000000.000000+000</Date></BIOS><HWID>0D323307018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>436F1DA5BAD1D88</Val><Hash>F/KhoJ7g94bw8a9nsLrnDtUlyJo=</Hash><Pid>89409-708-0073486-65712</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-863-994886-01-1033-7601.0000-2482011
    Installation ID: 018255630443590196737710581446687851422415371646397620
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: R8J82
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 9/16/2011 9:52:15 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: PASS
    Event Time Stamp: 9:16:2011 09:30
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAEAAAACAAAAAgABAAEA6GHOb0TMLvZIXDaCiP1k/gr5WuuMFkuHBBo65swx

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      OEMB            HPQOEM        SLIC-CPC
      GSCI            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC


    What do I do to get Microsoft to fix this?

    Friday, September 16, 2011 2:22 PM

Answers

  • hmmm, so far so good. Uninstalled Avast, rebooted and no non-genuine messages. I have been having trouble with -possibly avast- and MBAM on several systems lately.


    Richard Ness
    • Proposed as answer by Darin Smith MS Thursday, September 22, 2011 7:21 PM
    • Marked as answer by Darin Smith MS Thursday, September 22, 2011 8:03 PM
    Friday, September 16, 2011 8:36 PM

All replies

  • You are using an enterprise (volume license) copy of Office.  If this is not from work you need to replace it. 

    Did you upgrade from Vista or from 7 Home Premium?  How did you upgrade, upgrade install or custom install?  Please be precise is describing the process and what was on the computer at the time you clicked "install now".


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, September 16, 2011 4:10 PM
    Answerer
  • "RickNCN" wrote in message news:513683d4-2fc0-4c4c-9cb3-2c5945c616ef...

    Hello,

    I purchased  Windows 7 Professional Upgrade from the Microsoft Store on 1/1/11. It has been installed and running for 8 months. Now, just recently I'm getting the message that Windows is not genuine and I can't get updates, etc.

    Here's my MGADT report:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-W33K8-DWP3Q-R8J82
    Windows Product Key Hash: qKTysIa6CNLPo5aoDjJ+ozC7FKQ=
    Windows Product ID: 00371-863-9948865-85180
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048




    What do I do to get Microsoft to fix this?

     
    There’s no problem that I can see with your report – was the notification showing at the time you ran it?
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 16, 2011 4:12 PM
    Moderator
  • It wasn't showing at the moment I ran the report. It was showing maybe 30 minutes prior when I sat down at my PC for the first time this morning. I pressed the "fix later" (or similar) button to make the window go away then I started googling the problem to try to figure out what was going on. This started about two weeks ago now. (maybe first of September?)


    Richard Ness
    Friday, September 16, 2011 4:47 PM
  • How I upgraded - hmm, tough to recall now what I did. Wasn't from Vista. I think custom install. I think I did a "migration": backed up XP settings with Windows Easy Transfer, Performed a custom install of 7 and used WET to transfer back in my settings and files.

    Richard Ness
    Friday, September 16, 2011 4:52 PM
  • "RickNCN" wrote in message news:d668495f-305b-4cc0-ae7e-63fe130d2d63...

    It wasn't showing at the moment I ran the report. It was showing maybe 30 minutes prior when I sat down at my PC for the first time this morning. I pressed the "fix later" (or similar) button to make the window go away then I started googling the problem to try to figure out what was going on. This started about two weeks ago now. (maybe first of September?)


    Richard Ness
     
     
    The problem is probably caused by a ‘race condition’ – maybe by your anti-virus pre-empting the access to critical system files.
    What security software are you running?
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 16, 2011 5:09 PM
    Moderator
  • Oohh, I like that - a "race" condition. Interesting. I've been using Avast free and Malwarebytes' Pro for many months now, since before the problem started. Maybe an update from one of them has introduced some new behavior?
    Richard Ness
    Friday, September 16, 2011 5:21 PM
  • "RickNCN" wrote in message news:486dc682-bf03-406e-aeb2-20ab889f79f2...
    Oohh, I like that - a "race" condition. Interesting. I've been using Avast free and Malwarebytes' Pro for many months now, since before the problem started. Maybe an update from one of them has introduced some new behavior?
    Richard Ness
     
     
    Distinct possibility – Avast has been causing problems in Vista since early May.
    Since you’re using MBAM Pro, I would assume that you have the realtime scanner active – try disabling it for a while and see if the problem goes away.
    Alternatively, uninstall Avast, and temporarily replace it with MSE (it’s free) and see what happens.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 16, 2011 5:54 PM
    Moderator
  • hmmm, so far so good. Uninstalled Avast, rebooted and no non-genuine messages. I have been having trouble with -possibly avast- and MBAM on several systems lately.


    Richard Ness
    • Proposed as answer by Darin Smith MS Thursday, September 22, 2011 7:21 PM
    • Marked as answer by Darin Smith MS Thursday, September 22, 2011 8:03 PM
    Friday, September 16, 2011 8:36 PM
  • "RickNCN" wrote in message news:de22e867-444c-40a2-9a2a-6f5de2a7e426...

    hmmm, so far so good. Uninstalled Avast, rebooted and no non-genuine messages. I have been having trouble with -possibly avast- and MBAM on several systems lately.


    Richard Ness
     
    Interesting – please monitor the situation and compare the results with the other systems, and see if Avast themselves are interested.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 16, 2011 9:07 PM
    Moderator
  • No Windows Genuine messages since uninstallation of Avast. I installed Adaware Internet Security Free version. No problems. I'll monitor a few more days to a week, report back once more.

     


    Richard Ness
    Sunday, September 18, 2011 6:26 PM
  • "RickNCN" wrote in message news:3dcc8cff-fdc7-41ae-8e70-9d1aeb3c99f1...

    No Windows Genuine messages since uninstallation of Avast. I installed Adaware Internet Security Free version. No problems. I'll monitor a few more days to a week, report back once more.

     


    Richard Ness
     
     
    What anti-virus engine is AdAware using nowadays? – personally I stopped using it for anything back in 2005/6 when it bloated beyond all recognition.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, September 18, 2011 6:53 PM
    Moderator
  • I would agree, I stopped using it as well in the past few years because it just wasn't useful anymore. Malwarebytes' had eclipsed it and made it irrelevant as far as I'm concerned. I did a search for reviews on free AV's and PCmag.com rated it among the best on 7/19/11 so I thought I'd try it again. They rated Microsoft's free offering in the middle somewhere I think - lower than AdAware. I don't really care as long as it works.
    Richard Ness
    Wednesday, September 21, 2011 7:46 PM
  • "RickNCN" wrote in message news:92986b97-6712-4003-ad93-f0f3509f4a1b...
    I would agree, I stopped using it as well in the past few years because it just wasn't useful anymore. Malwarebytes' had eclipsed it and made it irrelevant as far as I'm concerned. I did a search for reviews on free AV's and PCmag.com rated it among the best on 7/19/11 so I thought I'd try it again. They rated Microsoft's free offering in the middle somewhere I think - lower than AdAware. I don't really care as long as it works.
    Richard Ness
     
    I suggest that you look elsewhere for ratings, such as Virus Bulletin.
    Ad-Aware AFAIK does not use its own AV engine, it licenses from someone else (eSet, IIRC) and are likely to use older engine versions than the source, although their definitions may be the latest.
    PCMag.com is paid to run comparatives – and there is a conflict of interest inherent in such procedures. VB and other sites provide impartial (hopefully) advice and comparisons, and show MSE up with the best (at least, last time I looked – which is why I have it installed in all my PC’s, and recommend it to all my clients). It may not be ‘the best’ but it’s certainly good enough for all except those who deliberately trawl the depths of the Internet.
    I have a deep distrust of ‘all-in-one’ solutions – and no trust at all in third-party firewalls, as they tend to breed either a laisser-faire attitude, or outright contempt.
    There are very good 3rd party firewalls, and they are free.
    There are very good AV’s – and they are free
    There are very good anti-malware apps – and they are free.
    NONE of them are good at everything – and I suspect that they never will be, because there is an inherent conflict of interest in terms of prevention and freedom, such that it’s always the user who has to make a choice. Some apps take away that choice, or fail to advise of its existence, or simply ignore it. Others go so far in the other direction that the user begins to ignore the options, and clicks through to ill-advised actions.
    It’s a fine balance, and no app has yet got it right, across the full spectrum.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, September 21, 2011 8:09 PM
    Moderator