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CRM eService Accelerator Removal RRS feed

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    I was using c360 portal product and it came up for renewal. I did not want to renew the product so I heared about the eService Accelerator and I installed it on my CRM 4.0. I don't like the product and decided to go back to the c360 product which I am happy with. I uninstalled the Accelerator but it did not completely remove it from CRM. If I go into a contact, it still shows the eService drop down box. How do I manually remove all features of this Accelerator?
    Monday, August 3, 2009 9:34 PM

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    If you're not familiar with deleting entities/attributes, I would encourage you to use a backup of your configuration that you (hopefully) exported before installing the eService accellerator. - Re-import that configuration and make any needed changes-

    If you have a Microsoft CRM certified partner available, this might be a good opportunity to use them - or open a support ticket with Microsoft.

    HTH

    Scott Sewell, CustomerEffective | http:\\blog.CustomerEffective.com | Twitter:@ScottSewell
    Tuesday, August 4, 2009 10:51 AM
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    Yes - you'll need to manually remove the attributes and entities associated with the Accelerator.
    Scott Sewell, CustomerEffective | http:\\blog.CustomerEffective.com | Twitter:@ScottSewell
    Tuesday, August 4, 2009 12:05 AM
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    Thank you for that but how do I do that?
    Tuesday, August 4, 2009 7:17 AM
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    If you're not familiar with deleting entities/attributes, I would encourage you to use a backup of your configuration that you (hopefully) exported before installing the eService accellerator. - Re-import that configuration and make any needed changes-

    If you have a Microsoft CRM certified partner available, this might be a good opportunity to use them - or open a support ticket with Microsoft.

    HTH

    Scott Sewell, CustomerEffective | http:\\blog.CustomerEffective.com | Twitter:@ScottSewell
    Tuesday, August 4, 2009 10:51 AM
    Moderator