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Reinstalled genuine copy- still not passing WAT RRS feed

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    Hi all-  I am STILL getting the not genuine message.  Last I was here, it was suggested that the trouble was my copy of MS Office, so I went and bought a new, genuine, straight from the student bookstore copy of it, uninstalled the old, reinstalled the new.  When I go to resolve online, it says my windows7 is not genuine, yet it came with my computer when I bought it about 6 months ago.  I do not want to reinstall Windows for a number of reasons- the largest of which is backing up all of my darn files (and yes, I know i should do that anyway, but my point remains). 

    Can anyone clue me in as to why I'm still getting errors, and how to fix it?  I have attempted to resolve online a number of times.

    Many thanks in advance for your help.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {9959F61C-0441-473E-965D-30CAB7A00C5B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Enterprise 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9959F61C-0441-473E-965D-30CAB7A00C5B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-1746600987-3250729745-2601201137</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>UL30A               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>211    </Version><SMBIOSVersion major="2" minor="5"/><Date>20091020000000.000000+000</Date></BIOS><HWID>BEB93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>53FFD08EB0D9F16</Val><Hash>zEVHjv27cE86U8IDCGR5kBT2+p8=</Hash><Pid>81599-907-0471315-65345</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="44" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/><App Id="BA" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
    Installation ID: 104961096014681094684673216255506960385324519382419253
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YQTR
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 5/26/2010 8:51:21 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000004000
    Event Time Stamp: 5:26:2010 08:43
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEA6GFmt3uzMGIcpiT+oNwamH5a6P5M4UbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            102009        APIC0806
      FACP            102009        FACP0806
      DBGP            102009        DBGP0806
      HPET            102009        OEMHPET
      BOOT            102009        BOOT0806
      MCFG            102009        OEMMCFG
      SLIC            _ASUS_        Notebook
      ECDT            102009        OEMECDT
      OEMB            102009        OEMB0806
      GSCI            102009        GMCHSCI
      SSDT            PmRef        CpuPm

    Wednesday, May 26, 2010 1:00 PM

Answers

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    A system protection file (sppcommdlg.dll) has been modified and hinders the validation process to be successful. You must find a way to restore it to it's original state. Try the steps suggested in the following thread http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/0d576dfb-7f38-4055-9461-ae988530e532, and report back if that did help you or not.
    "I think there is a world market for maybe five computers.” (Thomas J. Watson, Sr.)
    Wednesday, May 26, 2010 1:40 PM
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    Below is the pertinent information from the link Sanmartin provided:

    First try doing a System Scan. The scan will look for bad system files and
    will attempt to repair them, if possible.
     
    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.
     
    If that doesn't work, try repairing Windows using System Restore:
     
    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says
    "Show restore points older than 5 days", select the restore point that
    corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.
    If neither of these sets of steps resolves the issue, my only other suggestions would be either to create a (no cost) suport request at http://support.microsoft.com/gp/contactwga or reinstall.
    Thank you,
    Darin MS
    Wednesday, May 26, 2010 6:56 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    A system protection file (sppcommdlg.dll) has been modified and hinders the validation process to be successful. You must find a way to restore it to it's original state. Try the steps suggested in the following thread http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/0d576dfb-7f38-4055-9461-ae988530e532, and report back if that did help you or not.
    "I think there is a world market for maybe five computers.” (Thomas J. Watson, Sr.)
    Wednesday, May 26, 2010 1:40 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Below is the pertinent information from the link Sanmartin provided:

    First try doing a System Scan. The scan will look for bad system files and
    will attempt to repair them, if possible.
     
    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.
     
    If that doesn't work, try repairing Windows using System Restore:
     
    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says
    "Show restore points older than 5 days", select the restore point that
    corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.
    If neither of these sets of steps resolves the issue, my only other suggestions would be either to create a (no cost) suport request at http://support.microsoft.com/gp/contactwga or reinstall.
    Thank you,
    Darin MS
    Wednesday, May 26, 2010 6:56 PM