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CRM 4.0 Subject Tree not sorted !! RRS feed

  • Question

  • We have list of subjects in subject tree that are used by customer service.

    We want to amend this subject tree to include some new subject but as I found out when you add new subject it goes to the bottom of the tree.

    We wanted this to be alphabetically sorted? Is there any way we can sort the subject tree?

    Thanks

     

     

    Friday, April 24, 2009 12:09 PM
    Answerer

Answers

  • This is a known issue. I contacted MS about this long time ago and I believed this will be fixed in the next version of CRM. :=) Sorry for the bad news.  You can still check with MS to see if they got a fix for it now.


    Darren Liu | 刘嘉鸿 | MS CRM MVP | English Blog: http://msdynamicscrm-e.blogspot.com | Chinese Blog: http://liudarren.spaces.live.com
    Wednesday, August 12, 2009 2:27 PM
    Moderator

All replies

  • That's interesting, my list sorts alphabetically and when I add a new one it adds itself to the list and maintains the alphabetical sort.
    Best Regards, Donna
    Friday, April 24, 2009 12:14 PM
  • Even I am surprised!! Have a look at http://drop.io/rtskudp/asset/subject-jpg


    screen print shows the subject list is not sorted at all.
    Friday, April 24, 2009 12:37 PM
    Answerer
  • Hmm, I see, it looks like it might be a numerical sorting issue rather than alphabetical.  Can you change your numbers to the alpha value and see if it sorts as expected.  I understand this is not the solution as the number two will display after the number three but I would like to see if this is a numerical character issue. 

    If it is a numerical sorting issue, one solution is to see if there is a way you can extend the application to sort the way you want by having a look at the SDK.  You might also condisder an easier solution which is to apply a alpha character after the T which is probably not a desirable workaround.  For example"

    Ta0
    Tb1
    Tc2
    Td3

    You might also try putting a space after the letter and before the number to see if that behaves differently

    T 0
    T 1
    T 2

    Or try placing T as the Parent and then placing the remainder under the Parent like this:

    T
      T0
      T1
      T2
      T3

    Let me know if any of these suggestions help.
    Best Regards, Donna
    Friday, April 24, 2009 2:31 PM
  • Sorry to confuse you, we want the alphabitcal sorting but I can not provide screen shot of our live system ( since it has got our list of productnames). So i just provide you screen shot from our virtual machine putting some test subjects.

    subject list that we have got have no letters. all are valid product names. 

    again to provide more relavant example, see following example subject tree (with out numbers, again this is just example)


    SalesLedger
    Accounts
    Branches
    Phones
    Countries





     
    Friday, April 24, 2009 3:53 PM
    Answerer
  • Ok, I understand, thank you for the clarification.  Have you installed Update Rollup 3?  If not, install that and see if it corrects the issue.
    Best Regards, Donna
    Friday, April 24, 2009 4:02 PM
  • Have you got any solutions to this? I'm experiencing the same problem as well.
    Friday, June 5, 2009 1:36 PM
  • Hi Donna,

    we have just installed Roll up 3 and 4 on Server and this is still an issue....
    Wednesday, August 12, 2009 9:20 AM
    Answerer
  • I could be wrong, but I think something is not behaving as expected.  I would contact Microsoft support to see if this is expected behavior.  If it is not then they will be able to identify exactly what is happening in your environment.  I assume your current format is set to English.
    Best Regards, Donna
    Wednesday, August 12, 2009 11:26 AM
  • This is a known issue. I contacted MS about this long time ago and I believed this will be fixed in the next version of CRM. :=) Sorry for the bad news.  You can still check with MS to see if they got a fix for it now.


    Darren Liu | 刘嘉鸿 | MS CRM MVP | English Blog: http://msdynamicscrm-e.blogspot.com | Chinese Blog: http://liudarren.spaces.live.com
    Wednesday, August 12, 2009 2:27 PM
    Moderator
  • Thanks Darren!
    Best Regards, Donna
    Wednesday, August 12, 2009 3:18 PM