Hi,
I have been using Autoroute 2010 on an WinXP machine up to date for a few months without any issue.
Suddenly last week, Autoroute stopped running:
Error
"A licensing initialisation error has occured. Please contact customer support for more assistance. Error 0xC004D301"
I have tried a lot of things:
- Removing Autoroute / Re-installing it
- Creating a new user account, and installing the software into the newly created user account
- Applying a patch http://support.microsoft.com/kb/960480
None of those solutions worked.
I have even tried to install the latest version of Autoroute (2011) ... same error message.
I am stuck with Autoroute and cannot do anything.
So I decided to call Microsoft Support (UK Office) - suggestion solution if nothing else work.
Because my computer is onto a domain, I have been asked £ 200 in order to open the incident !
I still cannot believe this. We have an official paid licensed version of Autoroute 2010, we have paid for Windows Server running the domain, as well as Windows X on the client machine ... and now, to get a fix for an issue which probably comes from a bug
with Autoroute itself or Microsoft Updates, we are asked to paid £ 200 for a software which cost £ 34 ex VAT !
This is ridiculus.
I have read on various posts and forums that this is a known issue, and Microsoft has a fix for it ... apparently not freely distributed.
Many people are unhappy about this situation, and are simply stuck with a non-working paid Autoroute application.
Here are a few links for similar situations:
http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_programs/trying-to-use-streets-trips-2010-receive/e0356bce-9b58-e011-8dfc-68b599b31bf5
http://www.laptopgpsworld.com/3768-error-0xc004d301-microsoft-streets-trips
If somone at Microsft reads this, please react quick as I don't think this is fair with your customers !