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Another Vista Validation Problem

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Chaps

Hope this isnt a duplication of what has been beforehand. And yes, I have tried everything already suggested here in terms of getting my SLS command to run. Before I go down the Microsoft / Dell reinstall Vista route, was wondering if
anyone knew of a simple solution to the following:-

I have a genuine copy of windows, but my updater, command panel etc etc refuses to work. When I try to engage
the relevant Software Licensing Service it simply says program not found. I've done numerous viral checks with multiple different viral softwares so very much doubt its malware.

Would it be possible to simply copy relevant parts of a sister Vista machine into my operating system to replace the software that appears to have gone awol?

Cheers all - Mike from the UK!

Diagnostic Report (1.7.0110.1):

-----------------------------------------

WGA Data-->

Validation Status: Genuine

Validation Code: 0

Online Validation Code: 0x80070426

Cached Validation Code: N/A, hr = 0x80070426

Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2

Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=

Windows Product ID: 89583-OEM-7332157-00204

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.0.6001.2.00010300.1.0.003

ID: {ADEF2E43-69A2-4F9C-B421-62EA2938CD2A}(1)

Is Admin: Yes

TestCab: 0x0

WGA Version: Registered, 1.7.69.2

Signed By: Microsoft

Product Name: Windows Vista (TM) Home Premium

Architecture: 0x00000009

Build lab: 6001.vistasp1_gdr.080917-1612

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

WGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

WGATray.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: B4D0AA8B-709-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{ADEF2E43-69A2-4F9C-B421-62EA2938CD2A}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89583-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3457793493-530637191-2728737379</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 435MT</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.2</Version><SMBIOSVersion major="2" minor="5"/><Date>20081114000000.000000+000</Date></BIOS><HWID>2F333507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software Licensing service is not running.

HWID Data-->

HWID Hash Current: OAAAAAIABAABAAEAAQACAAAAAgABAAEAonbshgRlHFM2+OhlRryENGqWArfy9JqI6rdo1KxW6oI=

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20000

OEMID and OEMTableID Consistent: yes

BIOS Information:

ACPI Table Name OEMID Value OEMTableID Value

APIC DELL FX09

FACP DELL FX09

HPET DELL OEMHPET

MCFG DELL OEMMCFG

SLIC DELL FX09

OSFR DELL FX09

OEMB DELL FX09

SSDT DpgPmm CpuPm

Tuesday, January 13, 2009 10:10 PM

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Hello Longisland,

In your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Windows Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Windows Vista is unable to confirm its own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

Please try the first set of steps and if it does not resolve the issue, move on to the next set.

The first sets of steps are how to set the Software Licensing Service to start at each Windows Vista Start-up.

1. Click Start button and in the Start Search box type in: services.msc

2. Press the Enter key on your keyboard

3. The Services window should now open

4. Scroll down to Software Licensing, then right-click on it and select Properties

5. Under the General tab, click Stop button.

6. Set the Startup Type to Automatic, and then click Apply

7. Next, under Service Status, click Start button.

8. Last, restart your computer.

The second set of steps is the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Windows Vista is not processing the command correctly and the issue is larger than just a Software Licensing problem. In which case, I would suggest contacting Windows Vista support below: http://support.microsoft.com

If you have access to the Start button:

1) Click Start button

2) Type: cmd in the Start Search field

3) At the top the Start window, you will see cmd.exe

4) Right Click cmd.exe and select Run as Administrator

5) Type: net start slsvc

If you do not have access to the Start button:

1) Click the option that launches an Internet Browser

2) A Browser will open, type: %windir%\system32 into the address field

3) Find the file cmd.exe

4) Right Click on the cmd.exe and select Run as Administrator

5) Type: net start slsvc

Thank you for visiting the Genuine Advantage forum.

Stephen Holm, MS
WGA Forum Manager
Stephen Holm
- Marked as answer by Stephen Holm Wednesday, January 14, 2009 12:10 AM
Wednesday, January 14, 2009 12:10 AM

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Hello Longisland,

In your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Windows Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Windows Vista is unable to confirm its own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

Please try the first set of steps and if it does not resolve the issue, move on to the next set.

The first sets of steps are how to set the Software Licensing Service to start at each Windows Vista Start-up.

1. Click Start button and in the Start Search box type in: services.msc

2. Press the Enter key on your keyboard

3. The Services window should now open

4. Scroll down to Software Licensing, then right-click on it and select Properties

5. Under the General tab, click Stop button.

6. Set the Startup Type to Automatic, and then click Apply

7. Next, under Service Status, click Start button.

8. Last, restart your computer.

The second set of steps is the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Windows Vista is not processing the command correctly and the issue is larger than just a Software Licensing problem. In which case, I would suggest contacting Windows Vista support below: http://support.microsoft.com

If you have access to the Start button:

1) Click Start button

2) Type: cmd in the Start Search field

3) At the top the Start window, you will see cmd.exe

4) Right Click cmd.exe and select Run as Administrator

5) Type: net start slsvc

If you do not have access to the Start button:

1) Click the option that launches an Internet Browser

2) A Browser will open, type: %windir%\system32 into the address field

3) Find the file cmd.exe

4) Right Click on the cmd.exe and select Run as Administrator

5) Type: net start slsvc

Thank you for visiting the Genuine Advantage forum.

Stephen Holm, MS
WGA Forum Manager
Stephen Holm
- Marked as answer by Stephen Holm Wednesday, January 14, 2009 12:10 AM
Wednesday, January 14, 2009 12:10 AM
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Hi Stephen

Tried all those suggestions without success.

I appreciate that Microcoft have a Vista help solution but paying them £45 to send them an email / telephone to
get help is a bit cheeky! I note from this website that a lot of people are having similar issues and don't seem
to be having much success with your suggestions.

I do wonder if it is something that needs to be addressed at a fundamental level with Vista and not just something
a few of us have issues with.

Anyway, thanks for your help.

longisland.

Wednesday, January 14, 2009 1:41 PM
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Not sure if the attached might be off help, but came across the attached weblink, incase people here are
experiencing the same issues as me. Not tried it yet, but will do and let you know how I get on.

http://support.microsoft.com/kb/942968

Wednesday, January 14, 2009 2:11 PM
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Hello Longisland,

Please do not try the KB article you found. Please submit a service request with Microsoft Product Support. Include your Product Key for Vista so that we may analyze specifics surrounding the problems you are encountering.

Using MGADiag.Exe to Collect Licensing Information:

1.   Download the MGADiag application from http://go.microsoft.com/fwlink/?LinkID=52012. Click Run or Open when prompted

2.   Click Continue. The tool will scan your computer and display your results

3.   When the diagnostic check is complete, click Copy to copy your results to the clipboard

4.   Paste (CTRL-V) this output into the service request.

5. After clicking COPY in step 3 above, an output .CAB file is generated in your C:\MGADiagToolOutput folder with a filename similar to MGADIAGyyyymmddhhmmssnnn.cab. Please include this .CAB file in your email.

This will enable us to review current information after the changes you made. Once this is completed, please reply back to this post and provide the SR # generated by the service request.
MGADT:

http://go.microsoft.com/fwlink/?LinkId=52029

Thank you.

Stephen
Stephen Holm

Wednesday, January 14, 2009 6:54 PM
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SRN No - 1091005763

Stephen, one final point. This all started after I installed Office 2007 onto my new PC. I forgot that I had originally installed it on 3 other PC's and promptly deleted it. However uninstalling it has not resolved anything.

Do you think this could be the cause of everything that has subsequently followed? Would a simple uninstall, reinstall onto the new machine make a difference?

ps one final thing. Didnt know how to attach the relevant .CAB file to the email - can you advise how to send this as the attach option isnt immediately obvious!

Regards - Longisland

Sunday, January 18, 2009 11:08 PM
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bump.........

Thursday, January 22, 2009 9:26 PM

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Another Vista Validation Problem

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