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Office Home & Student Validation Issues RRS feed

  • Question

  • I bought a lenovo PC about six months ago and probably opened Word or Excel for curiousity , saw the request to validate and closed it down. I am now trying to use Excel for the first time and when I try to activate it says my product key is not valid. I have been trying to figure it out from the forums, but no luck . Am I just screwed because I didn't validate in 30 days ? Since I didn't try to use Office after the first time, I never got a warning...Below my diagnostic report. Thanks a lot from a frustrated 50 year old who's about to buy a Mac.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-GRPWC-D4B2Q-72DQT
    Windows Product Key Hash: uATAbjSIHt36WQaJN7vt5llqVqU=
    Windows Product ID: 89576-OEM-7203977-22306
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {124B8A64-BB0B-4893-8CEC-57FF8F3CD608}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{124B8A64-BB0B-4893-8CEC-57FF8F3CD608}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-72DQT</PKey><PID>89576-OEM-7203977-22306</PID><PIDType>8</PIDType><SID>S-1-5-21-2274692924-1439720753-2446890101</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7764CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7SET24WW (1.10 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080129000000.000000+000</Date></BIOS><HWID>FD330500018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7S   </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    • Moved by Stephen Holm Monday, September 8, 2008 5:02 PM Moving to Office Genuine Advantage (Moved from Windows Vista Validation Issues (Windows Vista) to Office Genuine Advantage Validation Issues (Office))
    Saturday, September 6, 2008 9:33 PM

Answers

  • VPMurphy,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. Your diagnostic report indicates that you have a trial version of Microsoft Office Home and Student 2007. When you first launched it, I am guess that it started the 30 day timer. Now that it is out of date, you will have two options. The first is to uninstall it from your system. The second is to purchase the full version. It is recommended that you uninstall it if you do not wish to purchase to avoid further validation issues.

    Thank you for visiting the WGA program forum.

    Rick, MS
    • Marked as answer by RickImAPC Monday, September 8, 2008 5:17 PM
    Monday, September 8, 2008 5:17 PM