CRM 2011 for Outlook Client (On-Premise RTM) hangs Outlook 2010 RRS feed

  • Question

  • We have upgraded CRM 4.0 to CRM 2011 RTM On-Premise.

    And upgraded outlook client too (for Outlook 2010 x86).

    Now Outlook very very often suddenly hangs for several minutes and also suddenly un-hangs but after several minutes it hangs again.

    Users how have not CRM 2011 plugin configured do not have that problem.

    Who can help us with advice??? Thanks in advance!

    Friday, March 4, 2011 5:21 AM

All replies

  • One suggestion that has helped others is to completely uninstall the Client, reboot, then install again.  (I know that sounds like a generic non-answer, but in this case there seems to be value in re-setting the client to a clean installation point.)

    Also if the client is on a slow connection or has a shortage of memory (minimum specs have gone way up from 4.0), the 'hang' may be during a time where CRM is attempting to retrieve and apply your configuration to the laptop.



    Scott Sewell, CustomerEffective | http:\\blog.CustomerEffective.com | Twitter:@ScottSewell
    Friday, March 4, 2011 2:56 PM