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unable to update Windows Defender - error code 0x80240029 RRS feed

  • Question

  • Hello

     

    I have the same problem. I validated my version of vista on the link you mentioned above and get a message that I can use all ressources. Here the original message (in German):

     

    Vielen Dank für die Durchführung der Gültigkeitsprüfung für Ihr Microsoft Windows-Produkt.

    Vielen Dank, dass Sie das Windows Genuine Advantage-Programm genutzt und die Gültigkeitsprüfung für Ihre Microsoft Windows-Software durchgeführt haben.

    Sie können jetzt auf alle Ressourcen für Original Windows-Benutzer zugreifen.

     

    If I try to update Windows Defender now, I get the following error code: 0x80240029

    Friday, April 20, 2007 3:07 PM

Answers

  •  

    Please post the results of the WGA diagnostics tool (http://go.microsoft.com/fwlink/?linkid=52012) with any new question. 

    Thank you!

    Friday, April 20, 2007 9:06 PM
  • According to my security alert for Windows Defender the last definition version that I have is 1.17.2520.1 created on April 19 2007. Today I am notified by my PC that I must check for new definitions but no updates are able to be received. The message gives this Error Code 0x80240029.

     

    I have run your diagnostic tool and here are the results:

     

    _______________________

     

    Validation status: 100 genuine

     

    OGA version: failed to retrieve file version =Ox80070002

    Diagnostic: FCEE394C-3178-80070002_025D1FF3-324-8004154_025D1FF3-269-8004154_025D1FF3-273-80070002

    ______________________

     

    Validation Control Status Not Installed

    0x1

    Key Hash: OFRckyRtjywGrYtDoDA3B6LcWoU=

    Windows product ID 89578-OEM-7304151-38446

    3 OEM System Builder

    6.0.6000.2.00010300.0.0.003

    ID: c375e099-81bb-4a8b-8825-7da1129db75f

    failed to retrieve file version - 0x80070002

    Windows Vista Home Premium

     

    __________

    Trying to even find your support forum and then figure out what to do has been problematic and I have had to manually copy out the above data.

     

    How do I resolve the problem since the malware/spyware is "out of date"?

    Thursday, May 3, 2007 1:28 AM
  •  

    the link:

     

    support.microsoft.com/default.asp/kb/934562/en-us

     

    it seems that even linking is not working on microsoft forums. Big Smile

    Thursday, May 3, 2007 8:30 AM

All replies

  •  

    Please post the results of the WGA diagnostics tool (http://go.microsoft.com/fwlink/?linkid=52012) with any new question. 

    Thank you!

    Friday, April 20, 2007 9:06 PM
  • According to my security alert for Windows Defender the last definition version that I have is 1.17.2520.1 created on April 19 2007. Today I am notified by my PC that I must check for new definitions but no updates are able to be received. The message gives this Error Code 0x80240029.

     

    I have run your diagnostic tool and here are the results:

     

    _______________________

     

    Validation status: 100 genuine

     

    OGA version: failed to retrieve file version =Ox80070002

    Diagnostic: FCEE394C-3178-80070002_025D1FF3-324-8004154_025D1FF3-269-8004154_025D1FF3-273-80070002

    ______________________

     

    Validation Control Status Not Installed

    0x1

    Key Hash: OFRckyRtjywGrYtDoDA3B6LcWoU=

    Windows product ID 89578-OEM-7304151-38446

    3 OEM System Builder

    6.0.6000.2.00010300.0.0.003

    ID: c375e099-81bb-4a8b-8825-7da1129db75f

    failed to retrieve file version - 0x80070002

    Windows Vista Home Premium

     

    __________

    Trying to even find your support forum and then figure out what to do has been problematic and I have had to manually copy out the above data.

     

    How do I resolve the problem since the malware/spyware is "out of date"?

    Thursday, May 3, 2007 1:28 AM
  • Dude they allready give the answer, but it seems that everybody in microsoft doesn't know that Smile

     

    Check this:

     

     

    Thursday, May 3, 2007 8:26 AM
  •  

    the link:

     

    support.microsoft.com/default.asp/kb/934562/en-us

     

    it seems that even linking is not working on microsoft forums. Big Smile

    Thursday, May 3, 2007 8:30 AM
  • Try this link:

    http://support.microsoft.com/kb/934562

     

    Because this forum is dedicated to validation issues, you’ll need to contact outside support for the expertise necessary to troubleshoot any further Windows Defender issues.  You can do so by posting or searching in the Vista pubic newsgroups, found here: http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx or by following this link to Product Support Services.  Microsoft has a 90 day free support period that starts on the day you first acquire Vista. 

    If you bought your computer pre-installed with Vista either from a computer store or an original equipment manufacturer (OEM) like Dell or Gateway, you’ll need to contact them for support.

     

    Thursday, May 3, 2007 10:32 PM