locked
Why am I not eligible? RRS feed

  • Question

  • I purchased my laptop last month from a local pc builder. Shouldn't it be eligible?
    Friday, June 15, 2007 10:58 AM

Answers

  • Hi clreason,

    You may very well be eligible, but without more information I can't tell.

     

    You can see eligibility criteria on this website: http://www.localpcbuilder.com/eligible/

     

    If it appears that you are eligible based on the above criteria, yet you are failing eligibility when you attempt to redeem make sure you have activated Windows:

    1. Right click on your "My Computer" / "Computer" icon and select properties.
    2. Scroll down to the last header, which should be "Windows activation".
    3. If Windows has not yet been activated, do so now.
    4. Try redeeming the offer again.

    If Windows is activated, run the WGA diagnostics tool (http://go.microsoft.com/fwlink/?linkid=52012) and post the results here.

     

    Thank you,

    Jenifer

    Friday, June 15, 2007 4:15 PM