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Microsoft Support people in Off-Topic forum making completely incorrect suggestions

General discussion
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This is a clear-cut example
I moved a post from an English language forum because it was in French. My explanation of the move said just that.
The MS support person suggested moving it back to an adjacent forum which is also an English Language forum and alternatively to the same group of forums that contained both that forum and the forum I had moved it from.
I think we should expect that people making suggestions for where to post a forum should
a) Not suggest moving it back to where it came from
b) be aware that English Language forums are not the right location for French (or any other non-English language) language posts.
I presume these people are controlled by the Forum bosses (as the Off-Topic forum is in the "Using Forum Forums" set of Forums) which is why I am posting this here to get more attention than my reply in that thread.
P.S. I appreciate that because of the wide range of questions that end up in this forum, the MS support people have a hard job sometimes in finding the right forum to suggest. I have the greatest possible respect for that. This particular case, however, is not that, it is pure incompetence.
FAQ sites: (SP 2010) http://wssv4faq.mindsharp.com; (v3) http://wssv3faq.mindsharp.com and (WSS 2.0) http://wssv2faq.mindsharp.com
Complete Book Lists (incl. foreign language) on each site.
All replies
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The same MS support person has done the same thing again. This time for a post from a SBS 2003 user.
Again he has recommended posting the post to the forum set from which I moved it rather than to the SBS newsgroup I specified in my Move reason.
I suggest that this person should be moved to another job. He is clearly not suitable for this one.
Mike Walsh
FAQ sites: (SP 2010) http://wssv4faq.mindsharp.com; (v3) http://wssv3faq.mindsharp.com and (WSS 2.0) http://wssv2faq.mindsharp.com
Complete Book Lists (incl. foreign language) on each site. -
I agree with you about this person. He also constantly proposes his responses as answers - even though he's not adding value or just asking a clarifying question - or.... replying back with the EXACT SAME ANSWER as someone else that responded previously. This gives the wrong message as a MSFT employee & Administrator.
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The guy continues his idiocy.
is about SharePoint Workspace 2010 (what was formerly Groove).
I say in my Move note that it is an Office 2010 product. Even if it is not an Office product it would clearly be a 2010 product. Yet this guy suggests posting it *back* to a pre-2010 SharePoint forum.
Mike Walsh
FAQ sites: (SP 2010) http://wssv4faq.mindsharp.com; (v3) http://wssv3faq.mindsharp.com and (WSS 2.0) http://wssv2faq.mindsharp.com
Complete Book Lists (incl. foreign language) on each site.- Edited by Mike Walsh FIN Wednesday, April 7, 2010 7:34 AM "total idiot" replaced by "guy". Need to be cooler.
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Hi Mike-
Got your direct email message as well. I'll look into this. This user is a member of my support team for the forums and there are very specific reasons why we mark our posts as answers.
I'll email you back directly!
Thanks-
Alicia
Program Manager, Server and Tools Online Operations Team -
Thanks Alicia,
Note that while I don't like the habit of proposing own posts, it was the other poster in the thread who was complaining about this.
I was complaining about the MS support person not reading the reason given for the Move and for suggesting the poster post again to the very forum (or set of forums) from which the post had been moved.
FAQ sites: (SP 2010) http://wssv4faq.mindsharp.com; (v3) http://wssv3faq.mindsharp.com and (WSS 2.0) http://wssv2faq.mindsharp.com
Complete Book Lists (incl. foreign language) on each site.