locked
Fix Lockup RRS feed

  • Question

  • Everytime I am told to "Fix" with OneCare, the computer goes to a blank 'Index.html' file and stops working.  I have tried to unload then reload OneCare and that did not "Fix" the problem.  What am I missing?  Do I start using someone elses software to trouble shoot "potential" PC problems? 

    Saturday, May 31, 2008 8:15 PM

Answers

  • Unfortunately, there have been some reports of the Fix button not working. What it is trying to do is execute a script to repair whatever it has found that needs attention. When it doesn't work, it doesn't provide an alternate for you to do it manually or tell you what the problem even is. So, the best that I can offer is to contact OneCare support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Saturday, May 31, 2008 9:11 PM
    Moderator