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Trying to make things right with legitimate Win 7 Pro Upgrade code.... RRS feed

  • Question

  • I have recently taken over support of a Win7 Pro system that was upgraded from Win 7 Home with a code bought online by an employee (ex-employee). I was told this code, which was bought for $16 online, worked for a few weeks and then they started to get the not genuine warnings.

    We now have bought a boxed copy of the Win 7 Home to Win 7 Pro from OfficeMax. Upon installation the error message says we can only upgrade to Ultimate and that the system is already Win 7 Pro.

    How do I enter this genuine code and validate? Thank You...

    Here is the output from the MGAdiag program:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-4D2QP-JFHD4-CR7V9
    Windows Product Key Hash: oiiF8wR3Rz3RgiFdKt+UBCmaLss=
    Windows Product ID: 00371-221-3644524-86724
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {7A3750BA-2DC9-4686-AA9F-52A8CBF71506}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7A3750BA-2DC9-4686-AA9F-52A8CBF71506}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CR7V9</PKey><PID>00371-221-3644524-86724</PID><PIDType>5</PIDType><SID>S-1-5-21-310619283-14636726-3167772644</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AY018AAR-ABA p6310f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.14   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100119000000.000000+000</Date></BIOS><HWID>5AB83607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00172-221-364452-00-1033-7600.0000-2792010
    Installation ID: 015675524984886505472193599464132243412895982156431260
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CR7V9
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 1
    Trusted time: 5/25/2011 9:31:41 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:24:2011 10:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAonaQ2SL/VAMkV56nJjvyi0Ia

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      OEMB            HPQOEM        SLIC-CPC
      INFO            HPQOEM        SLIC-CPC
      NVHD            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC



    Wednesday, May 25, 2011 7:35 PM

Answers

  • "BobWinSup" wrote in message news:51d73cd4-6598-4ae4-8a18-33725b574fe0...

    I have recently taken over support of a Win7 Pro system that was upgraded from Win 7 Home with a code bought online by an employee (ex-employee). I was told this code, which was bought for $16 online, worked for a few weeks and then they started to get the not genuine warnings.

    We now have bought a boxed copy of the Win 7 Home to Win 7 Pro from OfficeMax. Upon installation the error message says we can only upgrade to Ultimate and that the system is already Win 7 Pro.

    How do I enter this genuine code and validate? Thank You...

    Here is the output from the MGAdiag program:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-4D2QP-JFHD4-CR7V9
    Windows Product Key Hash: oiiF8wR3Rz3RgiFdKt+UBCmaLss=
    Windows Product ID: 00371-221-3644524-86724
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048


    The Key in use above is an MSDN License Key that has been abused, and therefore blocked.
    Since you have bought an Upgrade copy, that Key requires a base operating system to upgrade from. - which itself must be activated and validated.
    To use your Upgrade you need to reinstall the original OS that came with the computer, using the manufacture's Recovery disk - this should self-activate, and you can then use your Upgrade properly.
     
    If you want to keep the current install, then you'd have to purchase a Full Retail license pack including disks, and use the Key from that to make your system genuine.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 25, 2011 9:10 PM
    Moderator
  • Thanks Carey.

    I did get another response straight to my email telling me that I would need to purchase a full version, is this correct or can I use what I just bought the Windows Anytime Upgrade?

    The HP system came with Win 7 Home I want to upgrade to Win 7 Pro.

    Thanks.


    Hi BobWinSup,

     

      Just to summarize,  you have a PC that originally came with Windows 7 Home. It was later upgraded using a Non-Genuine copy of Windows 7 Pro. You just bought an Anytime Upgrade from Windows 7 Home to Pro.

      If I understood your 2nd post, you followed the directions from the link Carey posted and tried changing the current (non-Genuine) Windows 7 Pro key to the (Genuine) Anytime Upgrade Windows 7 Pro Key but it was not accepted.

     

      If so, then at this point the only way to get a Genuine version of Windows 7 Pro on that PC (using that Anytime Upgrade key) would be to reinstall the Windows 7 Home (that originally came with the PC) and then Anytime Upgrade up to Windows 7 Pro (using the anytime upgrade key you have already purchased).

     

      If I have misunderstood the situation, then click the "Unmark As Answered" button on this post and then tell me what I misunderstood.  We'll then see if we can't come up with the best way to get you to your goal.

    I hope this helps,

     

     


    Darin MS
    Wednesday, May 25, 2011 9:13 PM

All replies

  • Wednesday, May 25, 2011 7:50 PM
    Moderator
  • Thanks Carey.

    I did get another response straight to my email telling me that I would need to purchase a full version, is this correct or can I use what I just bought the Windows Anytime Upgrade?

    The HP system came with Win 7 Home I want to upgrade to Win 7 Pro.

    Thanks.

    Wednesday, May 25, 2011 8:21 PM
  • You need a valid copy of Windows to upgrade from.  A full license is required when the underlying Windows is not valid.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, May 25, 2011 8:31 PM
    Answerer
  • If the original Windows 7 Home Premium installation was upgraded to Windows 7 Professional using a non-genuine "Full Version" Windows 7 Professional product key, you'll now need to purchase a conventional Windows 7 Professional – Full Version product key and then change the product key. 
    Carey Frisch
    Wednesday, May 25, 2011 8:33 PM
    Moderator
  • "BobWinSup" wrote in message news:51d73cd4-6598-4ae4-8a18-33725b574fe0...

    I have recently taken over support of a Win7 Pro system that was upgraded from Win 7 Home with a code bought online by an employee (ex-employee). I was told this code, which was bought for $16 online, worked for a few weeks and then they started to get the not genuine warnings.

    We now have bought a boxed copy of the Win 7 Home to Win 7 Pro from OfficeMax. Upon installation the error message says we can only upgrade to Ultimate and that the system is already Win 7 Pro.

    How do I enter this genuine code and validate? Thank You...

    Here is the output from the MGAdiag program:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-4D2QP-JFHD4-CR7V9
    Windows Product Key Hash: oiiF8wR3Rz3RgiFdKt+UBCmaLss=
    Windows Product ID: 00371-221-3644524-86724
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048


    The Key in use above is an MSDN License Key that has been abused, and therefore blocked.
    Since you have bought an Upgrade copy, that Key requires a base operating system to upgrade from. - which itself must be activated and validated.
    To use your Upgrade you need to reinstall the original OS that came with the computer, using the manufacture's Recovery disk - this should self-activate, and you can then use your Upgrade properly.
     
    If you want to keep the current install, then you'd have to purchase a Full Retail license pack including disks, and use the Key from that to make your system genuine.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 25, 2011 9:10 PM
    Moderator
  • Thanks Carey.

    I did get another response straight to my email telling me that I would need to purchase a full version, is this correct or can I use what I just bought the Windows Anytime Upgrade?

    The HP system came with Win 7 Home I want to upgrade to Win 7 Pro.

    Thanks.


    Hi BobWinSup,

     

      Just to summarize,  you have a PC that originally came with Windows 7 Home. It was later upgraded using a Non-Genuine copy of Windows 7 Pro. You just bought an Anytime Upgrade from Windows 7 Home to Pro.

      If I understood your 2nd post, you followed the directions from the link Carey posted and tried changing the current (non-Genuine) Windows 7 Pro key to the (Genuine) Anytime Upgrade Windows 7 Pro Key but it was not accepted.

     

      If so, then at this point the only way to get a Genuine version of Windows 7 Pro on that PC (using that Anytime Upgrade key) would be to reinstall the Windows 7 Home (that originally came with the PC) and then Anytime Upgrade up to Windows 7 Pro (using the anytime upgrade key you have already purchased).

     

      If I have misunderstood the situation, then click the "Unmark As Answered" button on this post and then tell me what I misunderstood.  We'll then see if we can't come up with the best way to get you to your goal.

    I hope this helps,

     

     


    Darin MS
    Wednesday, May 25, 2011 9:13 PM
  • "BobWinSup" wrote in message news:51d73cd4-6598-4ae4-8a18-33725b574fe0...

    I have recently taken over support of a Win7 Pro system that was upgraded from Win 7 Home with a code bought online by an employee (ex-employee). I was told this code, which was bought for $16 online, worked for a few weeks and then they started to get the not genuine warnings.

    We now have bought a boxed copy of the Win 7 Home to Win 7 Pro from OfficeMax. Upon installation the error message says we can only upgrade to Ultimate and that the system is already Win 7 Pro.

    How do I enter this genuine code and validate? Thank You...

    Here is the output from the MGAdiag program:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-4D2QP-JFHD4-CR7V9
    Windows Product Key Hash: oiiF8wR3Rz3RgiFdKt+UBCmaLss=
    Windows Product ID: 00371-221-3644524-86724
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048


    The Key in use above is an MSDN License Key that has been abused, and therefore blocked.
    Since you have bought an Upgrade copy, that Key requires a base operating system to upgrade from. - which itself must be activated and validated.
    To use your Upgrade you need to reinstall the original OS that came with the computer, using the manufacture's Recovery disk - this should self-activate, and you can then use your Upgrade properly.
     
    If you want to keep the current install, then you'd have to purchase a Full Retail license pack including disks, and use the Key from that to make your system genuine.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    The customer knows it's non-genuine, that's not the issue.  The current issue is how to get to a Genuine install of Windows 7 Pro using the Anytime Upgrade Windows 7 Pro key they have just purchased.

    Darin MS
    Wednesday, May 25, 2011 9:16 PM
  • Ouch.

    Could I wipe out the system and use the manufacturer recovery disk to get back to Win 7 Home and then do the Win 7 Pro Anytime Upgrade we bought at OfficeMax?

    So there is no other option than to start over (assuming this will work) or pay for a full retail copy?

     

     

     

    Wednesday, May 25, 2011 9:23 PM
  • "BobWinSup" wrote in message news:2e983914-8698-4b91-9020-f9ae6ceae681...

    Ouch.

    Could I wipe out the system and use the manufacturer recovery disk to get back to Win 7 Home and then do the Win 7 Pro Anytime Upgrade we bought at OfficeMax?

    So there is no other option than to start over (assuming this will work) or pay for a full retail copy?

     

     

     


    Correct - either way should work fine. It's a case of Time/money as to which gets chosen.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 25, 2011 9:30 PM
    Moderator
  • On a side note: I apologize Noel. You did actually answer the Anytime Upgrade Pro key issue.

    That was my fault for not fully reading your post.


    Darin MS
    Wednesday, May 25, 2011 9:43 PM
  • "Darin Smith MS" wrote in message news:d857fc32-3f36-4a25-9c92-8a54eb062267...

    On a side note: I apologize Noel. You did actually answer the Anytime Upgrade Pro key issue.

    That was my fault for not fully reading your post.


    Darin MS

    No problem - happens to us all :)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 25, 2011 9:46 PM
    Moderator
  • Once the original Windows 7 Home is restored (it should not require manual activation) apply the Anytime Upgrade from Home Premium to Professional.  That's all you need to do.  The other option is to toss the recovery software, return the Anytime Upgrade, spend the $300 for a full license copy of Professional, and use the Change Product Key link to install the new PK.  In the latter case you would not need to reinstall anything. 
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, May 25, 2011 9:51 PM
    Answerer