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Problem with laptops deactivating. RRS feed

  • Question

  • I work at a technical college and we have some laptops that when it connects to our school wireless network it gives a Windows 7 Build 7601 Th sis copy is not geniune error.  We are using a MAK key.  I ran the MGA tool and got some diagnostic information.  We're using an Enterprise MAK key using SCCM for imaging.  We're using the key also from an active agreement number and we have about 800 activations left.  I found two errors in the application log:  Acquisition of genuine Ticket failed (hr=0xc004c532) for template Id 66c92374-d682-4d71-983e-d6ec-3f16059f.

    I found a kb article here:  http://support.microsoft.com/kb/2008385  and tried the solution to give the NetworkService account full control & read permissions to the HKEY_Users\s-1-5-20 hive but the account already has this.  Also these laptops have System restore disabled and somehow the original image it was disabled.  Not that this has anything to do with the license deactivating.  I really hope someone can help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-*****-*****-4QGD2
    Windows Product Key Hash: hixDF3XKkGjDJgSIF28rxtoyXlI=
    Windows Product ID: 55041-008-1351254-86883
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.004
    ID: {6B6AB69E-1079-4BE3-891F-B07467ECD581}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6B6AB69E-1079-4BE3-891F-B07467ECD581}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1351254-86883</PID><PIDType>6</PIDType><SID>S-1-5-21-1312884137-2371064328-620986968</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5500                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="4"/><Date>20090415000000.000000+000</Date></BIOS><HWID>F3C43707018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-008-135125-03-1033-7600.0000-2992010
    Installation ID: 021341562582970746997156431245965582796831454004656093
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 4QGD2
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 1
    Trusted time: 10/20/2011 2:07:34 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:20:2011 14:07
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABQABAAIAAAABAAAAAgABAAEAJJTs+M0TUPH+geqD4IYkrNoVEIe4mmZKZiZUtyqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M09   
      FACP   DELL    M09   
      HPET   DELL    M09   
      MCFG   DELL    M09   
      ____   DELL    M09   
      ASF!   DELL    M09   
      TCPA     
      SLIC   DELL    M09   
      SSDT   PmRef  CpuPm

     


    Brother's and Sisters all Rise!
    • Edited by MikeK321 Thursday, October 20, 2011 7:26 PM update
    Thursday, October 20, 2011 7:24 PM

Answers

All replies

  • Check to see if you are exceeding the number of licenses purchased.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, October 20, 2011 7:41 PM
    Answerer
  • "Mr Mike2" wrote in message news:51e48a55-c723-48e9-9fb8-a51e00881aba...

    I work at a technical college and we have some laptops that when it connects to our school wireless network it gives a Windows 7 Build 7601 Th sis copy is not geniune error.  We are using a MAK key.  I ran the MGA tool and got some diagnostic information.  We're using an Enterprise MAK key using SCCM for imaging.  We're using the key also from an active agreement number and we have about 800 activations left.  I found two errors in the application log:  Acquisition of genuine Ticket failed (hr=0xc004c532) for template Id 66c92374-d682-4d71-983e-d6ec-3f16059f.

    I found a kb article here:  http://support.microsoft.com/kb/2008385  and tried the solution to give the NetworkService account full control & read permissions to the HKEY_Users\s-1-5-20 hive but the account already has this.  Also these laptops have System restore disabled and somehow the original image it was disabled.  Not that this has anything to do with the license deactivating.  I really hope someone can help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-*****-*****-4QGD2
    Windows Product Key Hash: hixDF3XKkGjDJgSIF28rxtoyXlI=
    Windows Product ID: 55041-008-1351254-86883
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.004

    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5500                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="4"/><Date>20090415000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Partial Product Key: 4QGD2
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 1
    Trusted time: 10/20/2011 2:07:34 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532

     
    It appears as if the only problem is that this Key/Install has not been activated as yet.
    Having said that – I don’t recognise the attribution you give to the error message, as it normally means simply that the machine is out of the grace period for activation.
     
    What EXACTLY happens if you attempt to activate this machine over the internet?
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, October 20, 2011 9:09 PM
    Moderator
  • It will activate just fine.  Sometimes though two days later the same machine will deactivate.  To answer Cbarnhorst, we have about 800 activations available to us now.


    Brother's and Sisters all Rise!
    Thursday, October 20, 2011 9:39 PM
  • You might try reposting in the Windows Activation Forum where the Microsoft activation experts frequent.
    Carey Frisch
    • Marked as answer by Darin Smith MS Tuesday, October 25, 2011 8:13 PM
    Friday, October 21, 2011 3:45 AM
    Moderator
  • "Mr Mike2" wrote in message news:caf10bd0-e2cb-403e-b6a3-2e35fa02b489...

    It will activate just fine.  Sometimes though two days later the same machine will deactivate.  To answer Cbarnhorst, we have about 800 activations available to us now.


    Brother's and Sisters all Rise!
     
    This sounds almost as if you’re using machines with a Kiosk functionality that reboots to the original format – which is pre-activation.
    I assume that all these machines are on a Domain – I’d be looking at something in the GPOs.
    As Carey said you may be better off in the ITPro forums or the Partner forums, if you have access, or contacting your own line-of purchase support.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, October 21, 2011 8:14 AM
    Moderator
  • Actually these laptops are using a local generic student account to auto login with user permissions via wireless.  We did image these laptops on a domain.
    Brother's and Sisters all Rise!

    • Edited by MikeK321 Friday, October 21, 2011 1:41 PM made a change
    Friday, October 21, 2011 1:31 PM