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Call Work option greyed out - can't make any direct telephone calls RRS feed

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    When I right click on a contact and choose Call the Work choice is greyed out. Only Communicator Call is enabled. I also can't make a direct call by typing the phone number into the search field, even with the leading 1 for a country code of USA. How do I enable this? Do I need a registry setting and/or something else enabled? Thanks.
    Tuesday, September 9, 2008 1:08 PM

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    FYI: From searches on the internet, I added this to the registry: added TelephonyMode and set it to 3 then logged off and back in again.

     

    Now Call Work is enabled, it tries to call, then beeps, and the complete error details information is here:

     

    http://office.microsoft.com/client/helppreview.aspx?AssetID=HA102304091033&ns=COMM2007&lcid=1033

     

    "Your user account is misconfigured on the Office Communications Server and you have attempted to make a call or join a conference. You are not allowed to do this operation on the server side."

     

    Tuesday, September 9, 2008 4:12 PM
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    Are you enabled for enterprise voice.  Or pc to pc only?

     

    Thursday, November 13, 2008 12:03 AM
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    Hi cmcgreanor,

    yes, enterprice voice been enable and pc to pc hv no issue.It happen when it make external call .
    Monday, June 8, 2009 2:16 AM
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    and found that the user 's work phone unable to edit and it in grey out mode.
    Monday, June 8, 2009 2:16 AM
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    Austin,

    The "work phone" number is pulled from AD.  As far as dialing, have you tried to use the enterprise route helper from the OCS resource kit to check your routes/gateways?  You may also need to do some manipulation.  More technical detail could help if you have it.

    Thanks!

    -kp
    Kevin Peters MCSE/MCSA/MCTS/CCNA/Security+ blog: www.ocsguy.com
    Monday, June 8, 2009 12:41 PM