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Intermittent Authorization Message RRS feed

  • Question

  • Hi All,

    My client start using CRM 2011 on premise since Nov. On the day of live, they are exeperienced intermittent login message screen pop out and after enter user name and password, system will show failed to authorize message. However, this only encounter on corporate user, those user with is not at the customer corporate network, no issue. We try accessing the server whole day, but no issue.  Anyone experience this issue before? For information, the web site has added to trusted site.

    Also, the customer experiencing the slowness when run data import. When the user upload the csv file to MSCRM server, the cursor is kept running and show submitting and it jus keep running.

    Currently the customer is accessing the CRM by using fixed IP address.

    Is there any other configuration need to set?

    Thanks.

    Regards,
    Teh

    Wednesday, November 30, 2011 10:05 AM

Answers

  • Teh,

    I believe that this is to do with the IE Authorization settings (which may be enforced by a group policy on client's corporate network).

    Also, check and add your CRM Url to network's firewall's exception list.

    In normal cases, adding the URL to trusted sites and disable prompt for username and password from your security zone will prevent these kind of issues.


    Cheers, Francis Edwin

    My Blog: http://astutecrm.wordpress.com

    Twitter: https://twitter.com/astutecrm

    Wednesday, November 30, 2011 1:05 PM