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Windows 7 not genuine? RRS feed

  • Question

  • I reinstalled Windows 7 from the recovery disk yesterday to fix a few issues I'd been having, and activated it without any issues, but today it's now telling me that it's not genuine. Here is the output of the Genuine Diagnostic Report tool.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-KX2TV-RWTXM-YPFPJ
    Windows Product Key Hash: vYgHbTMx2dEYFmgJ9fH/LrJUFMM=
    Windows Product ID: 00359-OEM-8703262-55245
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {2CE1D668-C518-47E2-90DE-D1F400C1789B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Alex\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2CE1D668-C518-47E2-90DE-D1F400C1789B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YPFPJ</PKey><PID>00359-OEM-8703262-55245</PID><PIDType>3</PIDType><SID>S-1-5-21-1366091015-4244685660-175925807</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>M68M-S2P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FC</Version><SMBIOSVersion major="2" minor="4"/><Date>20100825000000.000000+000</Date></BIOS><HWID>09E53507018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-032-655245-02-2057-7600.0000-3042011
    Installation ID: 011933222931289856502675375162655996056280920882840243
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: YPFPJ
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 01/11/2011 11:52:41
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000010240
    Event Time Stamp: 11:1:2011 11:46
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAwABAAEAAAACAAAAAQABAAEA6GG0cHTSEFkWt5IAfN+gRpqI9AFe+0Ia
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			GBT   		NVDAACPI
      FACP			GBT   		NVDAACPI
      HPET			GBT   		NVDAACPI
      MCFG			GBT   		NVDAACPI
      SSDT			PTLTD 		POWERNOW
    
    

    Any help would be appreciated.

    Tuesday, November 1, 2011 12:19 PM

Answers

  • "TangledFire" wrote in message news:5202693f-ba09-4fd3-811d-9cba36d266f3...

    I reinstalled Windows 7 from the recovery disk yesterday to fix a few issues I'd been having, and activated it without any issues, but today it's now telling me that it's not genuine. Here is the output of the Genuine Diagnostic Report tool.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-KX2TV-RWTXM-YPFPJ
    Windows Product Key Hash: vYgHbTMx2dEYFmgJ9fH/LrJUFMM=
    Windows Product ID: 00359-OEM-8703262-55245
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    
    Other data—>
    SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>M68M-S2P</Model></SYSTEM>
    <BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FC</Version><SMBIOSVersion major="2" minor="4"/><Date>20100825000000.000000+000</Date></BIOS>
     
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Partial Product Key: YPFPJ
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 01/11/2011 11:52:41
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000010240
    Event Time Stamp: 11:1:2011 11:46
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    

    Any help would be appreciated.
     
     
    Your WGA problem is caused by the Tampered/Mismatched files above
     
    I would suggest running CHKDSK and SFC (assuming that you’ve already tried a System Restore?)
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by TangledFire Tuesday, November 1, 2011 12:32 PM
    Tuesday, November 1, 2011 12:26 PM
    Moderator

All replies

  • "TangledFire" wrote in message news:5202693f-ba09-4fd3-811d-9cba36d266f3...

    I reinstalled Windows 7 from the recovery disk yesterday to fix a few issues I'd been having, and activated it without any issues, but today it's now telling me that it's not genuine. Here is the output of the Genuine Diagnostic Report tool.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-KX2TV-RWTXM-YPFPJ
    Windows Product Key Hash: vYgHbTMx2dEYFmgJ9fH/LrJUFMM=
    Windows Product ID: 00359-OEM-8703262-55245
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    
    Other data—>
    SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>M68M-S2P</Model></SYSTEM>
    <BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FC</Version><SMBIOSVersion major="2" minor="4"/><Date>20100825000000.000000+000</Date></BIOS>
     
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Partial Product Key: YPFPJ
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 01/11/2011 11:52:41
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000010240
    Event Time Stamp: 11:1:2011 11:46
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    

    Any help would be appreciated.
     
     
    Your WGA problem is caused by the Tampered/Mismatched files above
     
    I would suggest running CHKDSK and SFC (assuming that you’ve already tried a System Restore?)
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by TangledFire Tuesday, November 1, 2011 12:32 PM
    Tuesday, November 1, 2011 12:26 PM
    Moderator
  • Thanks!

    I decided to run scandisk first, as I can't turn off the PC right now, and that fixed it!

    Tuesday, November 1, 2011 12:32 PM
  • "TangledFire" wrote in message news:798d2872-38b5-4ceb-adbc-346a524ed5cd...

    Thanks!

    I decided to run scandisk first, as I can't turn off the PC right now, and that fixed it!

    Please run another MGADiag report and post it, so that we can sign off on it ;)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 1, 2011 12:50 PM
    Moderator