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Microsoft Fix It Center - when I try to run it I get the message "Fix It Center Setup encountered an error. Please close and try to run set up again later" RRS feed

  • Question

  • I downloaded some windows updates around 30 June. Since then my pc keeps crashing and freezing. System restore wouldn't work either - kept freezing the PC. System restore works now but only goes back to 4 July - so clearly something went wrong.

     I am trying Fix It Cener as my last hope - but it won't let me run it as per my question. 

    What can I do ? 

    Thank you  

    Monday, July 18, 2011 5:14 PM

All replies

  • My problem is as above.

    I had problems after Tuesday monthly updates. I could no longer get FixIt to work and decided to delete Fixit from my system and reinstall in the hope it would work as it previously work.

    Unfortunately I can not reinstall FixIt and I get Error message as others are and it tells me to try at a later time which I have without success. The last July Tuesday updates have caused my problem initially and then in frustration I deleted FixIt because it no longer worked.

    " Fix It Center Setup encountered an error. Please close and try to run set up again later" after I attempt to run the download."

    Hoping some one can explain to get Fix it working again and installed on my computer.

    Thanking in anticipation.

     


    • Proposed as answer by cmbarek Thursday, July 21, 2011 2:41 PM
    Wednesday, July 20, 2011 12:48 PM
  • Dear HIHIHIHIHI As like u I m facing same problem with VistaSP2. Have u got any solution for d same or yet not? Just I m taking help from Microsoft, if it works I will give u. Stay in contact with me. Send me mail on klp.nikhilkulkarni@gmail.com with Sub: facing same problem. I will fwd the mail received from microsoft.
    Wednesday, July 27, 2011 6:44 AM
  • Dear you guys,
     
      Thank you guys for your interest in Microsoft Fix it Center (beta).  I'm sorry to hear that. To help us further troubleshoot the problem, I'd need more information from you to better understand your case.
    Could you please provide me your Fix it install or update event log informations?
                1. Control panel -> Administrative Tools -> Open Event Viewer
                2. Event Viewer -> Windows Logs -> Applications
        After you select this section and please note to source content, if you find any error/warning about "fix it center/matsvc" please provide to us.  Looking forwarding to your reply. Thanks. 

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Alex

    • Proposed as answer by bob.dunford6 Saturday, August 27, 2011 1:34 PM
    Tuesday, August 2, 2011 3:40 AM
  • my problem is the same i have windows vista ultimate.checked for genuine by Microsoft.also they checked if i had a download missing but no everything is up to date.but i still get the message from Microsoft fix it center a problem is preventing the troubleshooter from starting.what is the problem. Microsoft have checked out everything.should i delete fix it and then download again.or what .please, lets get this thing working.
    r.p.dunford
    • Proposed as answer by jolin-88 Sunday, September 4, 2011 11:49 PM
    • Unproposed as answer by jolin-88 Sunday, September 4, 2011 11:50 PM
    Saturday, August 27, 2011 1:40 PM
  • I am having same problem I followed the information you provided and I do have have that error. But unsure what you been by note to source content.  How do I fix this

    Tuesday, May 22, 2012 4:30 AM
  • I am having the same problem. Here is my event log for just the last 24 hours. Please help

    Warning 9/21/2012 1:39:49 PM MatSvc 12 None
    Warning 9/21/2012 1:39:47 PM MatSvc 12 None
    Warning 9/21/2012 1:39:43 PM MatSvc 12 None
    Information 9/21/2012 1:33:15 PM Office Software Protection Platform Service 1003 None
    Information 9/21/2012 1:33:14 PM Office Software Protection Platform Service 1003 None
    Information 9/21/2012 1:33:14 PM Office Software Protection Platform Service 1003 None
    Information 9/21/2012 1:30:16 PM gupdate 0 None
    Information 9/21/2012 1:30:15 PM gupdate 0 None
    Error 9/21/2012 1:30:13 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:13 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:13 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:12 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:12 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:12 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:11 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:11 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:11 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:10 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:10 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:10 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:08 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:08 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:08 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:07 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:07 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:07 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:06 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:06 PM Bonjour Service 100 None
    Error 9/21/2012 1:30:06 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:35 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:35 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:35 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:34 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:34 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:34 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:33 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:33 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:33 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:32 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:32 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:32 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:31 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:31 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:31 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:30 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:30 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:30 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:29 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:29 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:29 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:28 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:28 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:28 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:27 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:27 PM Bonjour Service 100 None
    Error 9/21/2012 12:27:27 PM Bonjour Service 100 None
    Error 9/21/2012 9:46:55 AM Application Hang 1002 (101)
    Information 9/21/2012 9:46:55 AM Windows Error Reporting 1001 None
    Error 9/21/2012 9:46:25 AM Application Hang 1002 (101)
    Information 9/21/2012 9:46:25 AM Windows Error Reporting 1001 None
    Error 9/21/2012 9:46:00 AM Application Hang 1002 (101)
    Information 9/21/2012 9:46:00 AM Windows Error Reporting 1001 None
    Information 9/21/2012 8:18:37 AM Office Software Protection Platform Service 1003 None
    Information 9/21/2012 8:18:37 AM Office Software Protection Platform Service 1003 None
    Information 9/21/2012 8:18:36 AM Office Software Protection Platform Service 1003 None
    Information 9/21/2012 8:18:36 AM Office Software Protection Platform Service 902 None
    Information 9/21/2012 8:18:36 AM Office Software Protection Platform Service 1066 None
    Information 9/21/2012 8:18:35 AM Office Software Protection Platform Service 900 None
    Warning 9/21/2012 8:14:52 AM CVHSVC 100 Client Virtualization Handler
    Warning 9/21/2012 8:14:52 AM CVHSVC 100 Client Virtualization Handler
    Information 9/21/2012 8:14:00 AM gupdate 0 None
    Information 9/21/2012 8:14:00 AM gupdate 0 None
    Information 9/21/2012 8:06:56 AM HP Health Check Service 0 None
    Information 9/21/2012 8:06:53 AM gupdate 0 None
    Information 9/21/2012 8:06:40 AM SecurityCenter 1 None
    Information 9/21/2012 8:06:35 AM SkypeUpdate 101 Service Events
    Information 9/21/2012 8:06:34 AM SkypeUpdate 103 Service Events
    Information 9/21/2012 8:04:52 AM IAANTmon 7500 None
    Information 9/21/2012 8:04:51 AM Application Virtualization Client 2001 None
    Warning 9/21/2012 8:04:51 AM Application Virtualization Client 3057 (6)
    Information 9/21/2012 8:04:42 AM Search 1003 Search service
    Information 9/21/2012 8:04:40 AM CertificateServicesClient 1 None
    Information 9/21/2012 8:04:40 AM Desktop Window Manager 9003 None
    Information 9/21/2012 8:04:40 AM Winlogon 6000 None
    Information 9/21/2012 8:04:40 AM Winlogon 4101 None
    Information 9/21/2012 8:04:38 AM QPSched 0 None
    Information 9/21/2012 8:04:35 AM CertificateServicesClient 1 None
    Information 9/21/2012 8:04:37 AM QPCapSvc 0 None
    Information 9/21/2012 8:04:36 AM WMI 5617 None
    Information 9/21/2012 8:04:35 AM ESENT 102 General
    Warning 9/21/2012 8:04:35 AM Application Virtualization Client 3191 (3)
    Information 9/21/2012 8:04:34 AM SignInAssistant 0 None
    Information 9/21/2012 8:04:34 AM SignInAssistant 0 None
    Information 9/21/2012 8:04:34 AM SignInAssistant 0 None
    Information 9/21/2012 8:04:34 AM WMI 5615 None
    Information 9/21/2012 8:04:34 AM SkypeUpdate 100 Service Events
    Information 9/21/2012 8:04:34 AM sftvsa 0 None
    Information 9/21/2012 8:04:34 AM SeaPort 0 None
    Information 9/21/2012 8:04:34 AM RichVideo 0 None
    Information 9/21/2012 8:04:27 AM Bonjour Service 100 None
    Information 9/21/2012 8:04:27 AM Bonjour Service 100 None
    Information 9/21/2012 8:04:27 AM Bonjour Service 100 None
    Information 9/21/2012 8:04:26 AM AdobeARMservice 0 None
    Information 9/21/2012 8:04:26 AM Security-Licensing-SLC 902 None
    Information 9/21/2012 8:04:25 AM Security-Licensing-SLC 1005 None
    Information 9/21/2012 8:04:25 AM Security-Licensing-SLC 1003 None
    Information 9/21/2012 8:04:25 AM Security-Licensing-SLC 1033 None
    Information 9/21/2012 8:04:23 AM EventSystem 4625 None
    Information 9/21/2012 8:04:23 AM User Profile Service 1531 None
    Information 9/21/2012 8:04:22 AM Security-Licensing-SLC 900 None
    Information 9/21/2012 8:03:09 AM CertificateServicesClient 2 None
    Information 9/21/2012 8:03:09 AM SecurityCenter 2 None
    Information 9/21/2012 8:03:09 AM Bonjour Service 100 None
    Information 9/21/2012 8:03:09 AM User Profile Service 1532 None
    Warning 9/21/2012 8:03:06 AM User Profile Service 1530 None
    Warning 9/21/2012 8:03:05 AM User Profile Service 1530 None
    Information 9/21/2012 8:03:05 AM Winlogon 6000 None
    Information 9/21/2012 8:03:05 AM Desktop Window Manager 9009 None
    Information 9/21/2012 8:03:02 AM CertificateServicesClient 2 None
    Error 9/21/2012 8:02:21 AM MatSvc 3 None
    Warning 9/21/2012 8:02:20 AM MatSvc 12 None
    Information 9/21/2012 8:00:24 AM VSS 8224 None
    Information 9/21/2012 7:58:01 AM gupdatem 0 None
    Information 9/21/2012 7:58:01 AM gupdatem 0 None
    Information 9/21/2012 7:58:01 AM gusvc 0 None
    Information 9/21/2012 7:57:04 AM System Restore 8194 None
    Information 9/21/2012 7:57:04 AM System Restore 8194 None
    Warning 9/21/2012 7:56:59 AM VSS 12348 None
    Information 9/21/2012 3:14:02 AM gupdate 0 None
    Information 9/21/2012 3:14:00 AM gupdate 0 None
    Information 9/21/2012 2:04:50 AM VSS 8224 None
    Warning 9/21/2012 2:00:05 AM VSS 12348 None
    Information 9/21/2012 12:03:00 AM VSS 8224 None
    Warning 9/21/2012 12:00:00 AM VSS 12348 None
    Information 9/20/2012 10:16:09 PM VSS 8224 None
    Information 9/20/2012 10:13:09 PM System Restore 8211 None
    Information 9/20/2012 10:13:09 PM System Restore 8194 None
    Warning 9/20/2012 10:11:37 PM VSS 12348 None
    Information 9/20/2012 9:48:32 PM HP Health Check Service 0 None
    Information 9/20/2012 9:48:30 PM gupdate 0 None
    Information 9/20/2012 9:48:10 PM SkypeUpdate 101 Service Events
    Information 9/20/2012 9:48:09 PM SkypeUpdate 103 Service Events
    Information 9/20/2012 9:47:56 PM SecurityCenter 1 None
    Information 9/20/2012 9:47:55 PM gusvc 0 None
    Warning 9/20/2012 9:47:06 PM CVHSVC 100 Client Virtualization Handler
    Warning 9/20/2012 9:47:06 PM CVHSVC 100 Client Virtualization Handler
    Information 9/20/2012 9:47:04 PM gupdate 0 None
    Information 9/20/2012 9:47:02 PM CertificateServicesClient 1 None
    Information 9/20/2012 9:47:02 PM gupdate 0 None
    Error 9/20/2012 9:46:58 PM Bonjour Service 100 None
    Error 9/20/2012 9:46:58 PM Bonjour Service 100 None
    Error 9/20/2012 9:46:58 PM Bonjour Service 100 None
    Error 9/20/2012 9:46:56 PM Bonjour Service 100 None
    Error 9/20/2012 9:46:56 PM Bonjour Service 100 None
    Error 9/20/2012 9:46:56 PM Bonjour Service 100 None
    Error 9/20/2012 9:46:55 PM Bonjour Service 100 None
    Error 9/20/2012 9:46:55 PM Bonjour Service 100 None
    Error 9/20/2012 9:46:55 PM Bonjour Service 100 None
    Information 9/20/2012 9:46:55 PM gusvc 0 None
    Error 9/20/2012 9:46:54 PM Bonjour Service 100 None
    Error 9/20/2012 9:46:54 PM Bonjour Service 100 None
    Error 9/20/2012 9:46:54 PM Bonjour Service 100 None
    Error 9/20/2012 9:46:53 PM Bonjour Service 100 None
    Error 9/20/2012 9:46:53 PM Bonjour Service 100 None
    Error 9/20/2012 9:46:53 PM Bonjour Service 100 None
    Error 9/20/2012 2:16:11 PM Bonjour Service 100 None
    Error 9/20/2012 2:16:11 PM Bonjour Service 100 None
    Error 9/20/2012 2:16:11 PM Bonjour Service 100 None
    Error 9/20/2012 2:16:10 PM Bonjour Service 100 None
    Error 9/20/2012 2:16:10 PM Bonjour Service 100 None
    Error 9/20/2012 2:16:10 PM Bonjour Service 100 None
    Error 9/20/2012 2:16:09 PM Bonjour Service 100 None
    Error 9/20/2012 2:16:09 PM Bonjour Service 100 None
    Error 9/20/2012 2:16:09 PM Bonjour Service 100 None
    Error 9/20/2012 2:16:07 PM Bonjour Service 100 None
    Error 9/20/2012 2:16:07 PM Bonjour Service 100 None
    Error 9/20/2012 2:16:07 PM Bonjour Service 100 None

    Friday, September 21, 2012 9:46 PM
  • Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="MatSvc" />
    <EventID Qualifiers="49156">4</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-09-30T18:17:29.000Z" />
    <EventRecordID>10214</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Computer Name</Computer>
    <Security />
    </System>
    - <EventData>
    <Data>hr=0xC004F018</Data>
    <Data>C:\Program Files\Microsoft Fix it Center\MATS\ReportCab\c7be00e4-84c8-2e24-bd15-0eea2e01ef6a.cab</Data>
    </EventData>
    </Event>
    Sunday, September 30, 2012 6:29 PM
  • Jeg har siddet og "makket" med en pc de sidste mange dage. Jeg oplevet helt det samme som alle her skriver. Kan ikke downloade, prøv senere.

    Surt.

    Sunday, December 2, 2012 9:10 PM