track emails without outlook RRS feed

  • Question

  • Hello,

    Is it possible to track emails without using CRM for Outlook?
    Right now, we are working with server-side synchronization.


    Monday, November 25, 2013 2:55 PM

All replies

  • CRM have its client for Outlook which is fully integrated, there are no other clients.

    But you can use it via Browser and sharepoint integration, then you can save your mails and upload there.

    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Monday, November 25, 2013 3:31 PM
  • And is it possible to use server-side synchronization + CRM for Outlook? Or will that cause problemens?

    Monday, November 25, 2013 3:43 PM
  • http://msdn.microsoft.com/en-us/library/hh699786.aspx

    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Tuesday, November 26, 2013 8:59 AM
  • You can always use 3rd party email tracking services. I've used ContactMonkey most recently and Read notify in the past. They both offer free versions. Email tracking for Outlook.
    • Proposed as answer by Daniel Ovadia Monday, March 2, 2015 3:07 PM
    Tuesday, November 26, 2013 4:07 PM