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product key failure 0800402c9 RRS feed

  • Question

  •  

    I know I have an illegal copy of Windows XP Pro (SP3) installed.  I am trying to make it legal.  I purchased the Genuine Advantage Kit from Microsoft online for $150 and received an XP Pro Genuine Adv Product Key.  I am running the product key update tool as instructed, and get error "Product Key Update Failure" with disk error 0x800402c9.  I have run CHKDSK to repair everything (low level scan), I have turned off Windows firewall, and have no anti-virus software installed.  I do not want to reinstall Windows again (for the 3rd time today) - Windows is working fine except for illegal key.  All I want to do is make my existing installation legal - hence the $150 purchase of a genuine key.

     

    How do I make the Update Tool do what it is supposed to do -- update my Windows with the new valid key?  I do not have a valid copy of XP Pro to install.  This is a catch-22 situation!  I have an illegal copy, I purchased the upgrade kit, and it won't install because I have an illegal copy!  Please make my $150 purchase valid.

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-PY6BX-K24PJ-TWT6M
    Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
    Windows Product ID: 55274-643-7213323-23032
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {B14EC35F-74F0-4DEB-8DDB-A76BD957D526}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B14EC35F-74F0-4DEB-8DDB-A76BD957D526}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TWT6M</PKey><PID>55274-643-7213323-23032</PID><PIDType>1</PIDType><SID>S-1-5-21-793999233-2959008633-1238661117</SID><SYSTEM><Manufacturer>Dell Computer Corporation      </Manufacturer><Model>DIM4400                        </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20011212000000.000000+000</Date></BIOS><HWID>B6DA35AF0184C04E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell Dimension DIM4400</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>6C15B6A34748588</Val><Hash>2BfR3cgTZ5XQuF7y5EjOOk8IcSE=</Hash><Pid>89409-708-1612272-65926</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Tuesday, May 13, 2008 2:49 AM

Answers

  • rgp1842,

     

    "Windows Product key Update tool needs to download and update few files in certian scenarios during key update.

    Please make sure your computer is connected to internet

    Also make sure proxy is configured properly if there is one." - Satish Shetty

     

    This was taken from a post noted below. This post also has some useful information as far as making sure your

    firewalls are temporarily turned off while updating the product key.

     

    http://forums.microsoft.com/Genuine/ShowPost.aspx?PageIndex=2&SiteID=25&PostID=855570

     

    If you are experiencing additional issues or if this has not helped please re-post with with details. 

     

    Lori MS

     

     

    Tuesday, May 13, 2008 9:12 PM

All replies

  • P.S.  If there is no way to update my existing XP Pro SP3 without having to completely re-install windows, how to I get my money back on on the attempt to updgrade via Windows Genuine Advantage Kit?  I will need my $150 back so I can go to Walmart and purchase Windows XP.  Thanks.

    Tuesday, May 13, 2008 3:41 AM
  • rgp1842,

     

    "Windows Product key Update tool needs to download and update few files in certian scenarios during key update.

    Please make sure your computer is connected to internet

    Also make sure proxy is configured properly if there is one." - Satish Shetty

     

    This was taken from a post noted below. This post also has some useful information as far as making sure your

    firewalls are temporarily turned off while updating the product key.

     

    http://forums.microsoft.com/Genuine/ShowPost.aspx?PageIndex=2&SiteID=25&PostID=855570

     

    If you are experiencing additional issues or if this has not helped please re-post with with details. 

     

    Lori MS

     

     

    Tuesday, May 13, 2008 9:12 PM