none
new installation of vista fails validation RRS feed

  • Question

  • I bought a laptop with vista 64bit preinstalled. it was giving me problems, so i reinstalled vista to 32bit using the cd that was included with my laptop. i installed my programs and installed all the updates for windows. about a week later, a windows kept popping up that i might be a victim of conterfeit software. I got an error saying that i couldn't install updates. I have seen that several people on this forum have been posting some sort of diagnostic dump, if that would be helpful, then tell me how to do that. 
    Monday, September 1, 2008 8:55 PM

Answers

  • Hello Aloishis,

    The error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of  other issues you may be experiencing (such as not having access to the Control Panel). 

      Please try the first set of steps and if it does not resolve the issue, move on to the next set. 

      The first set of steps are how to set the Software Licensing Service to start at each Vista Start-up.  

    1. Click on the Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard.

    3. The Services window should now open.

    4. Scroll down to Software Licensing, then right-click on it and select Properties.

    5. Under the General tab, click on the Stop button.

    6. Set the Startup Type to Automatic, then click Apply.

    7. Next, under Service Status, click on the Start button.

    8. Last, restart your computer.   

     

      The second set of steps are the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Vista is not processing the command correctly and the issue is larger than just a Software Licensing problem. In which case, I would suggest contacting Vista support at http://support.microsoft.com
     

     

    If you have access to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc




    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, September 3, 2008 6:13 PM
    Wednesday, September 3, 2008 6:13 PM

All replies

  •  

    You can reset your Windows Vista activation by performing the following:

     

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

     

    2. Press the Enter key on your keyboard.

     

    3. Select your Country.

     

    4. Follow the instructions for phone activation.

     

    5.  Once completed, restart your computer.

     

    6.  Then visit http://www.microsoft.com/Genuine/  and click Validate Windows.


    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Tuesday, September 2, 2008 9:06 PM
    Moderator
  • i got an error.
    0x80070426

    I have tried everything that microsoft suggested on the activation site, I don't understand why it started doing this all of the sudden.
    Wednesday, September 3, 2008 1:47 AM
  • Hello Aloishis,

    The error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of  other issues you may be experiencing (such as not having access to the Control Panel). 

      Please try the first set of steps and if it does not resolve the issue, move on to the next set. 

      The first set of steps are how to set the Software Licensing Service to start at each Vista Start-up.  

    1. Click on the Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard.

    3. The Services window should now open.

    4. Scroll down to Software Licensing, then right-click on it and select Properties.

    5. Under the General tab, click on the Stop button.

    6. Set the Startup Type to Automatic, then click Apply.

    7. Next, under Service Status, click on the Start button.

    8. Last, restart your computer.   

     

      The second set of steps are the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Vista is not processing the command correctly and the issue is larger than just a Software Licensing problem. In which case, I would suggest contacting Vista support at http://support.microsoft.com
     

     

    If you have access to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc




    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, September 3, 2008 6:13 PM
    Wednesday, September 3, 2008 6:13 PM
  • For the first set of instructions, I got
    error 0xc004d103 : 0xc004d103

    and for the second set of instructions, I got
    system error 53507


    I noticed that when I open the properties for software licensing, the service was stopped already, and it gave me the error when I tried to start it. So I think the problem is with the service not being started, but it keeps erroring no matter how i attempt to start it. I really don't want to pay $60 to email someone to help me fix it, is there anything else I can try?
    • Edited by aloishis89 Wednesday, September 3, 2008 7:21 PM added content
    Wednesday, September 3, 2008 7:19 PM