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renewal of subscription RRS feed

  • Question

  • I get error message 2002 when I try to set up an account to renew my subscription.
    Friday, February 22, 2008 2:03 PM

Answers

  • Where are you getting this error from, Big Al G?

    Can you log in at http://billing.microsoft.com with your subscription LiveID and renew from there by providing payment information?

    -steve

     

    Friday, February 22, 2008 2:43 PM
    Moderator

All replies

  • Where are you getting this error from, Big Al G?

    Can you log in at http://billing.microsoft.com with your subscription LiveID and renew from there by providing payment information?

    -steve

     

    Friday, February 22, 2008 2:43 PM
    Moderator
  • I was getting it from the account setup page.  I expire in 7 days and want to renew it.  please help.  I like this protection and performance of live one care.

    Friday, February 29, 2008 1:04 AM
  • The following is the message I recieve.  "This Windows Live ID does not currently have a billing relationship with Microsoft. MSN offers a variety of services that you may subscribe to. For more information, go to http://join.msn.com/. "
    I am now throughly confused and lost. This is the hardest product to re-new I have ever encountered.  I am at the point of cancellation. I have spent hours going in circles on line. Do you have an 1800# where I can actually speak with a human voice?
    Please contact me at [deleted personal phone number] or cancell this subscription.

    Al Guillot

    Friday, February 29, 2008 1:09 AM
  • Al, you are seeing that error if you are logging in with a LiveID that is *not* the LiveID for your subscription.

    Your original post indicated you are trying to set up an account to renew. You already have an account from when you activated. If there is no credit card information associated with that LiveID, though, you will need to add that information. Open OneCare and click Help/About. The subscription ID shown is the LiveID you must sign in at http://billing.microsoft.com with.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Note that this is a public community - you will need to contact support per the above instructions. If you have no credit card on file, your subscription will expire and won't need to be canceled.

     

     -steve

    Friday, February 29, 2008 9:17 PM
    Moderator