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Help - URLDownloadToCacheFile failed with HRESULT '-2146697210

    Question

  • Hello

    Firstly, if I have chosen the wrong forum im sorry - I wasnt sure which to choose as I am not i an IT environment.

    Can anyone help? This is the message I get after trying to install an accounting app - taken from the install log

    The following properties have been set:
    Property: [AdminUser] = true {boolean}
    Property: [InstallMode] = HomeSite {string}
    Property: [NTProductType] = 1 {int}
    Property: [ProcessorArchitecture] = Intel {string}
    Property: [VersionNT] = 6.2.0 {version}
    Running checks for package 'Microsoft .NET Framework 4.5 (x86 and x64)', phase BuildList
    Reading value 'Version' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'
    Read string value '4.6.01586'
    Setting value '4.6.01586 {string}' for property 'DotNet45Full_TargetVersion'
    The following properties have been set for package 'Microsoft .NET Framework 4.5 (x86 and x64)':
    Property: [DotNet45Full_TargetVersion] = 4.6.01586 {string}
    Running checks for command 'DotNetFX45\dotNetFx45_Full_x86_x64.exe'
    Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true
    Result of checks for command 'DotNetFX45\dotNetFx45_Full_x86_x64.exe' is 'Bypass'
    Running checks for command 'DotNetFX45\dotNetFx45_Full_setup.exe'
    Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
    Result of running operator 'VersionGreaterThanOrEqualTo' on property 'DotNet45Full_TargetVersion' and value '4.5.50709': true
    Result of checks for command 'DotNetFX45\dotNetFx45_Full_setup.exe' is 'Bypass'
    'Microsoft .NET Framework 4.5 (x86 and x64)' RunCheck result: No Install Needed
    Launching Application.
    URLDownloadToCacheFile failed with HRESULT '-2146697210'
    Error: An error occurred trying to download 'https://secure.clearbooks.co.uk/static/SageClearBooksImport/SageClearBooksImport.appl

    Can some one help fix it in non technical terms :)

    Monday, March 27, 2017 8:15 AM

Answers

All replies

  • Hi Sammieeeeeeeee,

    Thank you for posting in MSDN forum.

    This forum is discussing about .Net Framework setup and servicing.

    As you issue is much related to install an accounting app, I will help you guide to a more appropriate for dedicated support.

    Thank you for your understanding.

    Best Regards,


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Tuesday, March 28, 2017 3:17 AM
  • Might try the support options here.

    https://www.clearbooks.co.uk/support

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Tuesday, March 28, 2017 4:12 AM
    Moderator