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Genuine Software Error Message RRS feed

  • Question

  • I had a pirated copy of Office 2007 on my machine. Iremoved it and downloaded the Trial version of Office 2007, and activated it. I ran the OGA on it and it said it was genuine. This was yesterday afternoon. Today I logged on, and opened WORD, and got the "not genuine" message. I don't understand how that can happen.

    Is there some file soewhere that I need to manually delete, or is there a regedit that needs to be done? This is getting frustrating.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9HKWF-QRT69-KQJHY
    Windows Product Key Hash: Lo/KQjsP5/oEzDZRxmugfj1aKsg=
    Windows Product ID: 00371-152-7493354-85536
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {868AE502-CFE0-4007-A375-624E2255BC83}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office Project Standard 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{868AE502-CFE0-4007-A375-624E2255BC83}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KQJHY</PKey><PID>00371-152-7493354-85536</PID><PIDType>5</PIDType><SID>S-1-5-21-1572048149-1538302131-1516370045</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D630                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20090714000000.000000+000</Date></BIOS><HWID>44BA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>6191E541C80CAAE</Val><Hash>d/iRrF6f9TPbkc2GyL8/CVYLkHM=</Hash><Pid>81605-343-5447096-65481</Pid><PidType>10</PidType></Product><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>685C309D73106CE</Val><Hash>lI8M+1LZbgcIwjeMt/iKRb+QDZ8=</Hash><Pid>84888-871-2824543-63333</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>B9FA47AD25596CE</Val><Hash>RAKB0QURxSqazaff+b/0FA6f4SM=</Hash><Pid>84890-871-2566801-63526</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-152-749335-01-1033-7600.0000-3582009
    Installation ID: 002830410236803806778873281545090956945905600375844054
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KQJHY
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 1/22/2010 6:14:52 PM

    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAJJQMFKtFPAyIevyQRoPsGYwSggP0qKQMKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      MCFG   DELL    M08   
      ASF!   DELL    M08   
      TCPA     
      SLIC   DELL    M08   
      SSDT   PmRef  CpuPm

     

    • Moved by Darin Smith MS Wednesday, January 27, 2010 7:29 PM Office issue moved to Office Forum (From:Windows 7 Genuine Advantage Validation Issues (Windows 7))
    Friday, January 22, 2010 11:12 PM

Answers

  • Hello mi29286,

     The Office Notifier (which is what informs you that your Office is Genuine or not) only runs once every 5 to 7 days.  Notifier found that the old copy of Office was Non-Genuine but has not run again since you installed the Trial version of Office.  Since it has not run again, it doesn't know that you uninstalled the old non-genuine Office and installed a Genuine Trial version.

      To force the Notifier to run (in which Notifier will see that the Non-Genuine Office is no longer installed and that the new Office is within it's trial period and Genuine) either click the Learn More Online link in the Non-Genuine message you see or go to http://microsoft.com/genuine and click the Validate Office button.  Once either of those are done, you should no longer receive the Non-Genuine message (however, be aware that the Trial software will turn Non-Genuine once it reaches the end of it's trial period).

    Thank you,
    Darin MS
    Monday, January 25, 2010 9:09 PM