Expired Service - Bought New Version - Keeps trying to make me pay and will not let me activate new software RRS feed

  • Question


    OneCare orignal software expired.  I bought a new version to load on three computers - I tried to load on main computer.  it made frist uninstall original - when I loaded the new version it again tried to make me renew subscription rather than activate the new version.  What am I to do? -- Is MS just trying to squeeze more money out of us poor computer users - more on that another time.
    Sunday, February 10, 2008 7:27 PM


  • The issue is that you have reinstalled and activated with the same LiveID as an existing subscription, so it inherited the status based on your LiveID. You did not need to uninstall or reinstall, you simply needed to renew with the key - which you can still do now:

    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare.

    Monday, February 11, 2008 1:09 AM