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Vista locked-up after Bios-upgrade and switch to Q6600. Re-activation not possible. RRS feed

  • Question

  • I recently had to flash my motherboard with the latest bios to successfully upgrade form a Core2Duo to a Core2Quad processor. My XP partition didn't blink twice, but Vista then claimed it was not-validated and I had three days to do it. So I rang the MS hotline and got a new code from the operator. The activation process said "Windows is now activated".

    This morning when I wanted to boot back into Vista 32 (came with my PC), I was locked out, the system says WIndows isn't activated and has locked me out. The tool says this:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f027
    Cached / Grace status: (N/A, hr = 0xc004d401) / (N/A, hr = 0xc004d401)
    Windows Product Key: *****-*****-BJRR4-KC64C-G94JF
    Windows Product Key Hash: IHESW4kCx4Bf0bPvwQSPVJ9FJjA=
    Windows Product ID: 89578-OEM-7304106-20474
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    ID: {627CF9EC-B636-4BDE-A08C-4D0882A774C3}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004d401) / 0x0 / (N/A, hr = 0xc004d401)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error: M:20070924090426884-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{627CF9EC-B636-4BDE-A08C-4D0882A774C3}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G94JF</PKey><PID>89578-OEM-7304106-20474</PID><PIDType>3</PIDType><SID>S-1-5-21-4266450559-2065911230-536142620</SID><SYSTEM><Manufacturer>ASUSTEK COMPUTER INC</Manufacturer><Model>P5W DH Deluxe</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2206   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070724000000.000000+000</Date></BIOS><HWID>08303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    HELP?
    Monday, September 24, 2007 8:22 AM

Answers

  • Hi ChrisFP,

     

      I believe part of this issue is one of bad timing. From looking at your Diagnostic report, I do not think your issue is Activation related. Meaning that after you updated you bios and then re-activated, Vista is Activated.

     

      What I do think is the problem is that there is a incompatable program installed in Vista, and when that program does something that Vista doesn't allow, Vista goes into a Non-Genuine state. This is called a Tamper State.

     

    There is two types of programs that cause a Tamper State
      a) A program that can be launched at any time, by the user (such as a game or application)
      b) A program that launches at Start up and that continually runs (such as an anti-virus program)
     
    ~For a) type programs, once you reboot, Vista goes back to a genuine state (because the program is no longer running) But Vista will go back into a Non-Genuine state if you run the program again.
    ~For b) type programs, if you reboot, Vista is still in the tamper state because the program automatically re-launched after re-boot.
     
    (I recommend that you first look at this support article http://support.microsoft.com/kb/931699/en-us under the Cause header for known incompatible programs that are known to cause this type of issue. If you do not have any of the listed programs installed, continue to read the rest of this post)
     
      I believe you are experiencing a Tamper state caused by the b) type of program, since you have not mentioned that Vista goes back into a Genuine state after reboot.
     
    In your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch of letters and numbers: M:20070924090426884
     
    If you break down the numbers, you will get a time stamp:
     
                    (year) (month) (day) (time in 24format) (milliseconds)
    M:            2007       09      24             0904                26884
     
    Now that we know the time of the tamper, you can now try to tie that time with a program. To do this, follow the below steps:
     

     

    If you have access to the Start Button:
    1) Click the 'Start' button
    2) Right Click 'Computer'
    3) Select 'Manage'
    4) Continue thru the "Windows needs your permission to continue" window (if any)
    5) Click the arrow next to 'Reliability and Performance'
    6) Click the arrow next to 'Monitoring Tools'
    7) Click on 'Reliability Monitor'
    8) Click on the graph above the date 9/24/2007 (which is the date listed in your Tamper time stamp above)
    9) Below the graph, look at the report titled "Software (Un)Installs for 9/24/2007"
    10) Look for any program that shows "Application Install" in the 'Activity' column.
    This will tell you what program(s) were installed on the Tamper date and should help you narrow down the program that could be causing the issue. Hopefully there will only be one program listed, if so, uninstall it, reboot (may require 2 reboots) and see it Vista goes back into a Genuine state.
    If there are more than one program, that were installed on that date, uninstall each, double reboot, till you find the one that resolves your issue.

     

    If you DO NOT have access to the Start Button:

    1) Reboot and login to Vista, a dialog window will open up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open.

    2) In the browser's address bar, type:  %windir%\system32\perfmon.exe

    3) In any of the small windows that come up, click either 'OK', 'Run', or 'Continue'

    4) Once you get to the 'Reliability and Performance Monitor" window, select the 'Reliability Monitor'

    5) Click on the graph, above the date 9/24/2007 (which is the date listed in your Tamper time stamp above)
    6) Below the graph, look at the report titled "Software (Un)Installs for 9/24/2007"
    7) Look for any program that shows "Application Install" in the 'Activity' column.
    This will tell you what program(s) were installed on the Tamper date and should help you narrow down the program that could be causing the issue. Hopefully there will only be one program listed, if so, uninstall it, reboot (may require 2 reboots) and see it Vista goes back into a Genuine state.
    If there are more than one program, that were installed on that date, uninstall each, double reboot, till you find the one that resolves your issue.

    Thank you,
    Darin Smith
    WGA Forum Manager

    Monday, September 24, 2007 10:03 PM