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Antivirus is not working looking for Antivirus support RRS feed

  • Question

  • I have a Windows 10 Lenovo PC and I have installed an Antivirus software to prevent my computer from viruses and other hacking attacks. Recently I have updated my Windows 10 After the update finished Computer restarted than I saw Antivirus software not working. I have to click again and again on the icon but nothing happened. I don't know why is my Antivirus software is not working. 
    Wednesday, January 15, 2020 12:19 PM

Answers

All replies

  • You may post this question on Windows 10 forum to check if there is something wrong with update and also at the Support forum for that particular Antivirus software

    https://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us%2Fwindows%2Fforum%2Fwindows_10%3Fauth%3D1&forum=windows&filter=windows_10


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    - Vaibhav

    Wednesday, January 15, 2020 12:22 PM
  • Hi Mr. George

    Can you tell me please which Antivirus software you are using in your Windows 10? In some cases when you update your OS some program files crashed that's why your Antivirus software is not working. This fault is not in Windows so don't worry you have to reinstall your Antivirus software, You can take help from your official Antivirus support professionals by dialing their official phone number If you are unable to install.

    According to my suggestion, you don't have a need to install any third party Antivirus program in Windows 10. Because Windows 10 inbuilt with windows defender security program, You can use and definitely will prevent your PC from viruses and other malicious attacks. Windows Defender Antivirus delivers comprehensive, ongoing and real-time protection against malicious threats like viruses, spyware and malware across email, the cloud, apps and the web. 

    Hope all above could help you and any feedback will be expected.

    Best Regards,

    David


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Wednesday, January 15, 2020 12:33 PM
  • Thank you, Mr. David, 

    Yes I know this problem is not in my Windows 10, Computer is perfectly working but the security program is not working that's why I am looking for better support for Antivirus. I used my PC only for office work and some online work, I feels like with Windows 10. last night I have contacted Antivirus support specialist then he told me you have to reinstall your operating system because the update was not correctly installed. I am not satisfied with their suggestion then I have cut the session. 
    I am really sorry, This is my compulsion to use third party Antivirus program because it is paid software so I can't through it in the garbage, I can't use windows defender at this time after one year completed definitely I will use this security program.



    Wednesday, January 15, 2020 12:39 PM
  • Mr. George, You need to reinstall your Antivirus software to fix this issue.

    Best Regards,

    David


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, January 15, 2020 1:05 PM
  • You can ask for assistance here:

    https://answers.microsoft.com/en-us/protect/forum/mse

    https://answers.microsoft.com/en-us/windows/forum/windows_10-security

    and ask about updates here:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-update


    Richard Mueller - MVP Enterprise Mobility (Identity and Access)

    Wednesday, January 15, 2020 1:21 PM
    Moderator