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  • Question

  • My Windows Live Onecare is at risk. What should I do ? I can not subcribe it
    Wednesday, January 27, 2010 5:11 AM

Answers

  • If you have a trial copy installed  and you do not have a subscription already, you cannot activate a new subscription any longer.

    See this post: http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/0000c782-ed1b-4ed3-8afb-87989bb9638c
     

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are receiving a message indicating that there is no subscription associated with that LiveID, you are likely not using the same LiveID as the subscription ID.


    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

    If OneCare is already activated, and your status is shown as at risk, open OneCare to see what action needs to be taken.
    Contact support if you need help.
    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Wednesday, January 27, 2010 1:19 PM
    Moderator