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ABS Computer says it's Genuine. WGA says it's not. What to do? RRS feed

  • Question

  • Windows update has installed this Genuine Windows thingy and now I have all these messages saying that my copy of Windows is illegal.  Given that I paid $2K to a reputable company (http://www.abs.com/), I'd like to think it's valid/legal.

    I called the company and they said the software is good and that I needed to deal with Microsoft.  I've gone through the online COA wizzard and it points me back to ABS.

    What do I do now?

    Thursday, June 1, 2006 2:46 AM

Answers

  • Go to www.microsoft.com/genuine and revalidate. Reboot your computer after this is done. Let us know if this fixes the issue. Sometimes revalidating and rebooting syncs the Windows library files.
    Thursday, June 1, 2006 4:21 PM
    Moderator

All replies

  • Please follow this WGA troubleshooting procedure:

    1. Download and install the WGA Diagnostic Tool http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the WGA Diagnostic Tool, click on the "Validation" tab and then click on "Copy to Clipboard".

    3. Paste the results of the WGA Diagnostic Data in a reply to your original post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Thursday, June 1, 2006 3:00 AM
    Moderator
  • Done.  Here's what I got, which should be good news but I still have this nag box telling me otherwise:

     

    WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-M2HH8-86CMK-DMBY3
    Windows Product Key Hash: pmzLAwj9QbKvz9qTplNsILuDEkk=
    Windows Product ID: 55274-OEM-2216665-68489
    Windows Product ID Type: 3
    Windows License Type: COA/Sysem Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: XDBN3PD
    ID: 26b81875-2976-40ea-966c-34866fa83335
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.532.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 100
    Office Diagnostics:

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>26b81875-2976-40ea-966c-34866fa83335</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-DMBY3</PKey><PID>55274-OEM-2216665-68489</PID><PIDType>3</PIDType><SID>S-1-5-21-1321446302-496393314-1534912733</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V333 ACPI BIOS Revision 1014</Version><SMBIOSVersion major="2" minor="3"/><Date>20021003000000.000000+000</Date><SLPBIOS>Magnell</SLPBIOS></BIOS><HWID>1967328F01842F5B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>4BBCBF3597765A4</Val><Hash>pe3N/B2Ol8iIoTk+iWc2LKri000=</Hash><Pid>54186-750-4985144-17342</Pid></Product></Products></Office></Software></GenuineResults> 

    Thursday, June 1, 2006 10:44 AM
  • Related question:  What does "Office Status: 100" mean?  I have a valid copy of Office as well, disks and everything.  I was expecting to see this a "valid" or "genuine" or something like that.

    Then again, it didn't work for Windows, why should it work for Office....    What a pain.  Linux anyone?

    Thursday, June 1, 2006 10:48 AM
  •  2004trash wrote:

    Done. Here's what I got, which should be good news but I still have this nag box telling me otherwise:

    WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-M2HH8-86CMK-DMBY3
    Windows Product Key Hash: pmzLAwj9QbKvz9qTplNsILuDEkk=
    Windows Product ID: 55274-OEM-2216665-68489
    Windows Product ID Type: 3
    Windows License Type: COA/Sysem Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: XDBN3PD
    ID: 26b81875-2976-40ea-966c-34866fa83335
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.532.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 100
    Office Diagnostics:

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>26b81875-2976-40ea-966c-34866fa83335</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-DMBY3</PKey><PID>55274-OEM-2216665-68489</PID><PIDType>3</PIDType><SID>S-1-5-21-1321446302-496393314-1534912733</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V333 ACPI BIOS Revision 1014</Version><SMBIOSVersion major="2" minor="3"/><Date>20021003000000.000000+000</Date><SLPBIOS>Magnell</SLPBIOS></BIOS><HWID>1967328F01842F5B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>4BBCBF3597765A4</Val><Hash>pe3N/B2Ol8iIoTk+iWc2LKri000=</Hash><Pid>54186-750-4985144-17342</Pid></Product></Products></Office></Software></GenuineResults>



    Hi,

    I'm having the same problem. MS tried to sell me another product key "as it would easier than re-installing windows and cheaper than a support call".

    Can you post to this forum if they suggest that to you as well?

    Thanks

    Bernie
    Thursday, June 1, 2006 11:13 AM
  • Sure, my pleasure.
    Thursday, June 1, 2006 11:24 AM
  • Go to www.microsoft.com/genuine and revalidate. Reboot your computer after this is done. Let us know if this fixes the issue. Sometimes revalidating and rebooting syncs the Windows library files.
    Thursday, June 1, 2006 4:21 PM
    Moderator
  • Please visit the following web site to confirm the status of your Microsoft Office installation:

    http://www.microsoft.com/genuine/default.mspx?displaylang=en 

    Click on "Validate Office".

    Thursday, June 1, 2006 4:24 PM
    Moderator