can not use ip address to access dynamics crm page RRS feed

  • Question

  • Hi All,

    I can't use ip address in url to access or call my crm page from client computer browser, instead of use computer name.

    these are my troubleshoot steps:

    1. ping from client computer to crm application server with ip address (OK)

    2. turn off all windows firewall (domain network, home or work, public network)

    please advise.


    Monday, December 29, 2014 7:00 AM

All replies

  • You will need to provide some additional detail about your setup.

    Version of CRM?

    Is IDF and/or ADFS setup?

    Some basic things to check:

    From the client computer, does a nslookup of the CRM server name resolve?  If not, it may be a DNS issue.

    Is the CRM site in IIS listening to all IP addresses?  Or set to listen to only one?

    Was a host header set up in IIS for the CRM site?

    What error do you get when you use the CRM server name from the client machine?  Only IP addresses working is a sign of a kerberos issue.  Check that you have the correct SPN's created for a non machine account running the CRM app pool in IIS.

    Jason Peterson

    Monday, December 29, 2014 3:52 PM
  • First, try to login with the ip inside crm application server, see if it works.

    If it works, then there should be issue between CRM server and client, or the issue is just the client.

    If it not works, then the issue is on CRM server side, check IIS, if there is any ip binding and port is correct or not.


    Wednesday, December 31, 2014 2:00 AM