CRM 2013 Opening salesorder record results in blank page RRS feed

  • Question

  • I am using CRM 2013 on-premise and I'm having an issue viewing Order records. I can see the list of Active Orders, but when I click an Order record to open it, I get a blank page.

    I have tried the following to fix this:

    1. Cleared my cookies and cache
    2. Navigated to another Org under the same URL
    3. IIS reset on the web site
    4. Full server reboot

    I have found several posts saying this is a known bug in CRM 2013 and the "fixes" were the items listed above. Has anyone else run into this issue and not been able to resolve using the aforementioned work-arounds?

    I also get an additional error when I try to navigate away from the blank page:

    Microsoft Dynamics CRM Error Report Contents

       <Message>Unable to get value of the property 'ClientVariables': object is null or undefined</Message>
       <BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; BRI/2; MS-RTC LM 8; InfoPath.3)</BrowserUserAgent>


    Monday, March 30, 2015 4:56 PM