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"An unauthorized change was made to Windows" error on start up RRS feed

  • Question

  • I realise this issue is raised in numerous threads, but I wanted to get my diagnostic report looked at before I tried to fix it.

    Basically, after logging in I'm getting a black screen and the message 'An unauthorized change was made to Windows. Windows has discovered a change that will result in limited Windows functionality. Use the link below to find out how to fix Windows.' The link takes me to http://www.microsoft.com/genuine/

    I recently (within the last week) did a complete restore of my laptop (which took it back about 3 years) and so it has been updating en masse regularly. I've also been installing various drivers I needed to work.. 'TWAIN' driver for my scanner and the driver for my Wacom tablet, which was the last thing installed. I've also a few days ago installed Bitdefender 2012 internet security which leads me to think this might be the problem (http://social.microsoft.com/Forums/en-US/genuinevista/thread/a3145e58-eaea-43e5-b2db-c15885076c48) but wanted to check. Also I don't know how to uninstall it as I can't access anything beyond my browser.

    Thanks in advance for your help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-PRTT7-HVDWW-DCXVT
    Windows Product Key Hash: dCJXTPdadyMMfyr0UKlyMrRrKjA=
    Windows Product ID: 89578-OEM-7332157-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {76D11021-AE65-4C50-B9B0-0CD01D7AD3B8}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.100218-0019
    TTS Error: M:20111215094520977-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{76D11021-AE65-4C50-B9B0-0CD01D7AD3B8}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DCXVT</PKey><PID>89578-OEM-7332157-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-3345013174-3969500340-688723891</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>SR700</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>08SR</Version><SMBIOSVersion major="2" minor="4"/><Date>20080716000000.000000+000</Date></BIOS><HWID>DD333507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAALsRAAAAAAAAYWECADAgAAByALVCDrvMARhDs/4hWdo7Xkl9D+HKpnj0GhFlxynGfBxF7U51znEP6EBDPyQ1J1mwbVfvkAmZflF0H9Oh+hJEw7XKSAShRbfqpYkHvzgNfpShaeOt6jcO1mjkjzXhcq94m48ceJqGOPu1UvB7bxiIfUEtgIRGphkOSa+EGUYcOX5/UvkAHnVxZcgJE7vAy9kku8TlF45JWpsbJiscvAYWgzyFZ0z79y0OKm53Bw867hHNE43WvZqUI0Rf1MqA3D5sWfEw7WeNfzOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(291, 5) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAeqjGlBDkRFv8kNhE2vny9O7VfJMGC6xWRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         CRESTLNE
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      TCPA            Intel          CRESTLN
      TMOR            PTLTD                
      APIC            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      SLIC            SECCSD        LH43STAR
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri



    Thursday, December 15, 2011 10:20 AM

Answers

  • "LukePearson" wrote in message news:527e8261-efa7-4324-9771-97cce96ed45a...

    I realise this issue is raised in numerous threads, but I wanted to get my diagnostic report looked at before I tried to fix it.

    Basically, after logging in I'm getting a black screen and the message 'An unauthorized change was made to Windows. Windows has discovered a change that will result in limited Windows functionality. Use the link below to find out how to fix Windows.' The link takes me to http://www.microsoft.com/genuine/

    I recently (within the last week) did a complete restore of my laptop (which took it back about 3 years) and so it has been updating en masse regularly. I've also been installing various drivers I needed to work.. 'TWAIN' driver for my scanner and the driver for my Wacom tablet, which was the last thing installed. I've also a few days ago installed Bitdefender 2012 internet security which leads me to think this might be the problem (http://social.microsoft.com/Forums/en-US/genuinevista/thread/a3145e58-eaea-43e5-b2db-c15885076c48) but wanted to check. Also I don't know how to uninstall it as I can't access anything beyond my browser.

    Thanks in advance for your help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-PRTT7-HVDWW-DCXVT
    Windows Product Key Hash: dCJXTPdadyMMfyr0UKlyMrRrKjA=
    Windows Product ID: 89578-OEM-7332157-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003


    Other data-->
    SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>SR700</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>08SR</Version><SMBIOSVersion major="2" minor="4"/><Date>20080716000000.000000+000</Date></BIOS


    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(291, 5) (null): 0xC004D401



    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:

      SLIC            SECCSD        LH43STAR




    please read the sticky post here....

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, December 19, 2011 10:09 PM
    Thursday, December 15, 2011 11:11 PM
    Moderator