locked
Purchased Windows Vista Ultimate RRS feed

  • Question

  • Why can I not get the Windows Vista Ultimate Bonus Pack. When I bought it. I was told I would qualify.

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0xc004f012) / 0x0
    Windows Product Key: *****-*****-RH7H3-4V9CV-82YJQ
    Windows Product Key Hash: Ekbyu7zqiLsNlzTsjY6e8Igm9ik=
    Windows Product ID: 89580-OEM-7300585-50597
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: {9B0E256C-84B3-4863-BCA9-51A26F8FEA86}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9B0E256C-84B3-4863-BCA9-51A26F8FEA86}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-82YJQ</PKey><PID>89580-OEM-7300585-50597</PID><PIDType>3</PIDType><SID>S-1-5-21-2096383540-3062926755-323369197</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0709    </Version><SMBIOSVersion major="2" minor="3"/><Date>20060331000000.000000+000</Date></BIOS><HWID>47333507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9909A9778B4E70A</Val><Hash>fQ4T/Z5NPteQHI/XvY/Y8+YZ08o=</Hash><Pid>81605-901-8800937-65690</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, July 13, 2007 3:08 AM

Answers

  • Great! Thank you for the update.

     

    Jenifer

    Monday, July 23, 2007 3:40 PM

All replies

  • Dear Scott Dorothy,

    Thank you for your interest in the Buy Local program. I am not seeing your redemption attempt for the Windows Vista Ultimate offer in our log. Can you please try again to redeem, and if unsuccessful post here again?

     

    Thank you,

    Jenifer

    Friday, July 13, 2007 3:41 PM
  • My Part Number is 66-R-00765 and according to the eligibility page my product is listed. I would like to redeem this bonus pack as promised when I purchased Windows Vista on July 8th which is after the first. When I Click redeem now and click Windows Vista Ultimate which I have it redirects me to this page http://www.microsoft.com/library/errorpages/smarterror.aspx?aspxerrorpath=/genuine/oe/default.aspx

     

    I have tried to do the redeem now 15 times litteraly. Please help.

     

     

    Scott Dorothy

    2516 N 193rd CT

    Apt 2A

    Elkhorn NE 68022

    (402) 289-1698

    Friday, July 13, 2007 3:52 PM
  • Well it's good to see that I'm not the only one seeing that page.  Just finished building my new machine with Vista Home Premium 64bit and was going to redeem my bonus pack.

    Hopefully the site will be fixed soon
    Sunday, July 15, 2007 6:16 PM
  • How do I get a BONUS PACK?
     
    To get your BONUS PACK, you must:
    • Purchase a PC pre-installed with one of the following genuine Windows Vista operating systems or 2007 Microsoft Office systems with one of the part numbers listed here:
      • Windows Vista Home Premium
      • Windows Vista Business
      • Windows Vista Ultimate
      • Office Professional 2007
      • Office Small Business 2007
    • Purchase from a local PC builder in the United States between January 30, 2007 and September 30, 2007.
    • Validate the software using the Windows Genuine Advantage and Office Genuine Advantage programs within 30 days of purchase.
    • Redeem the BONUS PACK by November 15, 2007, in the United States.

    Ref: http://www.localpcbuilder.com/buylocal_faq.aspx

    Sunday, July 15, 2007 8:53 PM
    Moderator
  •  Scott Dorothy wrote:

    My Part Number is 66-R-00765 and according to the eligibility page my product is listed. I would like to redeem this bonus pack as promised when I purchased Windows Vista on July 8th which is after the first. When I Click redeem now and click Windows Vista Ultimate which I have it redirects me to this page http://www.microsoft.com/library/errorpages/smarterror.aspx?aspxerrorpath=/genuine/oe/default.aspx

     

    I have tried to do the redeem now 15 times litteraly. Please help.

     

     

    Scott Dorothy

    2516 N 193rd CT

    Apt 2A

    Elkhorn NE 68022

    (402) 289-1698

     

    To qualify for the BONUS PACK, you must:
    • Purchase a PC pre-installed with one of the following genuine Windows Vista operating systems or 2007 Microsoft Office systems with one of the part numbers listed here:
    Sunday, July 15, 2007 9:17 PM
    Moderator
  • I have BOLDED what the Eligibility site says on the web. And according to this I am elligible 100% !!!!!!!  My Part Number is Bolded and Enlarged so you can see. I bought all the parts and built this PC Myself . I am a MS Certified Professional Tech (MCP ID # 36077xx) of 10+ Years and have Worked for and am still associated with a Microsoft Partner "Prairie Wind PC's in McCook NE" I am fully aware of the rules and regulations and I do qualify 100%
     
    Scott Dorothy
     
     
     
    How can I tell if the copy of Microsoft Windows that was installed on my computer is eligible for the BONUS PACK offer?
    The BONUS PACK offer is available only for certain eligible genuine Windows Vista and Office 2007 systems or licenses in the U.S. The offer must be redeemed in the U.S. It is only valid for eligible licenses of Windows Vista Home Premium, Windows Vista Business, Windows Vista Ultimate, Office Professional 2007, and Office Small Business 2007.

    For a license to be eligible it must have one of the part numbers on this page OR be purchased through one of the PC builders listed on this page.

    Purchase one of these part numbers -- OR -- Purchase from one these PC Builders
    Windows Vista Eligible Parts:
    66J-02225
    66J-02289
    66J-02362
    66J-02257
    66J-02326
    66J-02373
    66J-02410
    66I-00715
    66I-00752
    66I-00788
    66I-00825
    66I-01594
    66I-01595
    66R-00765
    66R-00802
    66R-00838
    66R-00875
    66R-01442
    66R-01443
    
    2007 Office System Eligible Parts
    269-11618
    269-11936
    9QA-00443
    9QA-00444
    
    
    Sunday, July 15, 2007 9:29 PM
  • I have Vista Home Premium OEM Part#66I-00788
    If this does not qualify then Newegg(where I purchased all parts for this pc is falsely marketing your program as being eligible for PC builders
    Sunday, July 15, 2007 9:46 PM
  • Sunday, July 15, 2007 11:37 PM
    Moderator
  •  Scott Dorothy wrote:
    I have BOLDED what the Eligibility site says on the web. And according to this I am elligible 100% !!!!!!!  Any My Part Number is Bolded and Enlarged so you can see. I bought all the parts and built this PC Myself. I am a MS Certified Professional Tech (MCP ID # 36077xx) of 10+ Years and Worked and am still associate with Microsoft Partner "Prairie Wind PC's in McCook NE" I am fully aware of the rules and regulations and I do qualify 100%
     
    Scott Dorothy
     
     
     
    How can I tell if the copy of Microsoft Windows that was installed on my computer is eligible for the BONUS PACK offer?
    The BONUS PACK offer is available only for certain eligible genuine Windows Vista and Office 2007 systems or licenses in the U.S. The offer must be redeemed in the U.S. It is only valid for eligible licenses of Windows Vista Home Premium, Windows Vista Business, Windows Vista Ultimate, Office Professional 2007, and Office Small Business 2007.

    For a license to be eligible it must have one of the part numbers on this page OR be purchased through one of the PC builders listed on this page.

    Purchase one of these part numbers -- OR -- Purchase from one these PC Builders
    Windows Vista Eligible Parts:
    66J-02225
    66J-02289
    66J-02362
    66J-02257
    66J-02326
    66J-02373
    66J-02410
    66I-00715
    66I-00752
    66I-00788
    66I-00825
    66I-01594
    66I-01595
    66R-00765
    66R-00802
    66R-00838
    66R-00875
    66R-01442
    66R-01443
    
    2007 Office System Eligible Parts
    269-11618
    269-11936
    9QA-00443
    9QA-00444
    
    

     

    The BONUS PACK offer is only available to customers that purchased fully assembled PC's preinstalled with genuine Windows Vista or Office 2007 software by the local system builder.  If you purchased only the software, that is not considered eligible for the offer. 

    Sunday, July 15, 2007 11:45 PM
    Moderator
  • Terms and Conditions for BONUS PACK offer

    Supplies are limited. Offer available to customers who purchase a genuine United States Windows® Vista Ultimate, Windows® Vista Home Premium, Windows® Vista Business operating system, or Office Professional 2007, or Office Small Business 2007 in the United States from approved system builder channels January 30, 2007 through September 30, 2007 and has validated the software using the Windows Genuine Advantage or Office Genuine Advantage programs. In order to be eligible for BONUS PACKs, the operating system and Office system must have one of the eligible part numbers or have been purchased from one of the eligible PC builders. See the eligibility page for a complete list of eligible part numbers and PC builders.

    Redemption of BONUS PACK is available beginning January 30, 2007. Offer excludes systems purchased from major computer manufacturers (OEMs), and those purchased as part of a volume license agreement and those purchasers redeeming outside of the United States. Limit one offer per operating system or Office 2007 system purchased. Offer must be redeemed by customer by November 15, 2007, in the United States. Microsoft is not responsible for fulfillment of the offers. Companies providing the services and/or products are solely responsible for fulfilling the BONUS PACKs.

    Value of the BONUS PACK varies depending upon version of Windows Vista operating system and Office 2007 acquired.

    There may be shipping, handling and taxes on some of the products or services offered in the BONUS PACK.

    System Builders are not authorized to redeem BONUS PACKs on behalf of their end customers or for the System Builders own personal or business use. BONUS PACKs are to be redeemed by end customers only and are for the use of end customers only.
    Monday, July 16, 2007 4:29 PM
  • Dear Scott,

    Please accept my apologies for the problems you are having redeeming the Bonus Pack. I have determined that we are having problems with our system that checks eligibility, and have been since late last week. We are working to get this resolved as quickly as possible. I will post back here as soon as this issue is resolved, so you can again attempt to redeem the offer.

     

    Please let me know if you have additional questions in the meantime.

     

    Thank you for your patience,

    Jenifer

    Monday, July 16, 2007 4:34 PM
  • Thanks Very Much. I appreciate it.
    Monday, July 16, 2007 4:36 PM
  • Dear Scott,

    Our system is opperational again. Please attempt the redemption one more time. If it fails again, please create a support incident at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post the incident ID here.

     

    Thank you,

    Jenifer

    Wednesday, July 18, 2007 4:33 PM
  • Still Getting re-directed to that site. Still not working. I tried at Noon over my Lunch Break and it was up and working. But I did not have time to go the the order process at that time. When I tried again tonight so I could actually get the HDTV tuner I get redirected again. It was working this afternoon. It went to the Validation page and said You have passed Validation and Went to the page with the offer codes. But as I said. I was on my lunch break and did not have time to order. Please let me know when it is back up. All I want is the HDTV tuner because I didn't realize you had to purchase everthing first and then do a rebate.
    Thursday, July 19, 2007 6:20 AM
  • Hi Scott,

    Can you please create a support incident at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post the incident ID here?

     

    Thank you,

    Jenifer

    Thursday, July 19, 2007 4:20 PM
  • Support request Number - 1039865923
    Thursday, July 19, 2007 4:28 PM
  • The Newegg web site clearly states:

     

    To get your BONUS PACK, you must:

     

     

    •  Purchase a PC pre-installed with one of the following genuine Windows Vista operating systems or 2007 Microsoft Office systems.... 

     

    Since you stated you built your own PC and did not purchase a new PC from one of the particpating local system builders with Windows Vista preinstalled, you are not eligbile for the bonus pack offer.

     

    Ref: http://promotions.newegg.com/microsoft/bonuspack/FAQ.htm

    Thursday, July 19, 2007 8:45 PM
    Moderator
  • I Clicked the redeem now button today and it worked. I ordered my HDTV Tuner so :-P   Issue resolved.
    Thursday, July 19, 2007 8:56 PM
  • Thanks, Scott. I'll get the information I need from Support, then contact you via e-mail.

     

    Jenifer

    Friday, July 20, 2007 4:00 PM
  • Actually it is working fine now Jen. Thanks for all your help in this matter. Much appreciated.
    Friday, July 20, 2007 4:02 PM
  • Great! Thank you for the update.

     

    Jenifer

    Monday, July 23, 2007 3:40 PM