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Non genuine Office Suites RRS feed

  • Question

  •  Diagnostic Report (1.9.0019.0): I purchased Office Suites from a reseller that was listed when I was on Microsoft website. Now it is saying it is not genuine. I have a license key that the reseller provided, but never had an opportunity to enter it. How do I correct the problem? Thanks, RenRob
    Wednesday, February 24, 2010 11:33 PM

Answers

  • Hello Ren,

      The Microsoft Office Professional Plus 2007 is Non-Genuine.  It was installed using a Invalid Volume Licensce Key (VLK). VLK software is not to be sold to consumers, but are designed for large organizations that need 10s 100s or 1000s of Office installs.  In this case the VLK is Invalid. This means it was created with a Piracy software called a Key Generator (KeyGen).  In other words, Microsoft did not create or release this key.

    The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any validation protected content or by installing the Office Notifier. It turns out that Microsoft recently released the Office Notifier thru Windows Update and it is what is notifying you that the Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software.
     
     In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
     
     In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
     
     In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Saturday, March 13, 2010 12:27 AM
    Saturday, March 13, 2010 12:26 AM

All replies

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!


    Carey Frisch
    • Marked as answer by Darin Smith MS Friday, March 5, 2010 11:30 PM
    • Unmarked as answer by RenRob Friday, March 12, 2010 5:44 PM
    Thursday, February 25, 2010 4:07 AM
  • No reply from original poster

    Closing thread as Answered.

    Darin MS
    Friday, March 5, 2010 11:30 PM
  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-TH222-QBDHK-MT9KR
    Windows Product Key Hash: 9W/M4tsGM5zjmlopLx3OeLvQrEU=
    Windows Product ID: 00359-032-4603744-85871
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {F6D87B60-458B-4B06-9E8E-FC3FED31FA45}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.091207-1941
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F6D87B60-458B-4B06-9E8E-FC3FED31FA45}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MT9KR</PKey><PID>00359-032-4603744-85871</PID><PIDType>5</PIDType><SID>S-1-5-21-1903237282-1091422016-1623409072</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080009  </Version><SMBIOSVersion major="2" minor="3"/><Date>20041001000000.000000+000</Date></BIOS><HWID>AFEA3607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65068</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-032-460374-01-1033-7600.0000-0182010
    Installation ID: 007722086691590910010312791593585961289032433444169782
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: MT9KR
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 3/12/2010 10:41:17 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: PASS
    Event Time Stamp: 3:6:2010 15:01
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: MAAAAAIAAgABAAEAAAABAAAAAgABAAEAJJSmcGZihlrix7pIat7eXBys3FPSHKjw

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A M I   OEMAPIC
      FACP   A M I   OEMFACP
      OEMB   A M I   OEMBIOS


    Here is the report. I have a Key, but have not been able to enter it anywhere?

    Thanks, Ren

    Friday, March 12, 2010 4:42 PM
  • Hello Ren,

      The Microsoft Office Professional Plus 2007 is Non-Genuine.  It was installed using a Invalid Volume Licensce Key (VLK). VLK software is not to be sold to consumers, but are designed for large organizations that need 10s 100s or 1000s of Office installs.  In this case the VLK is Invalid. This means it was created with a Piracy software called a Key Generator (KeyGen).  In other words, Microsoft did not create or release this key.

    The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any validation protected content or by installing the Office Notifier. It turns out that Microsoft recently released the Office Notifier thru Windows Update and it is what is notifying you that the Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software.
     
     In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
     
     In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
     
     In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Saturday, March 13, 2010 12:27 AM
    Saturday, March 13, 2010 12:26 AM
  • Darin,

    Thanks for the information and your #1 is what happened. I was actually in the Microsoft Store looking at pricing when this reseller showed up as "For Immediate Downloads" along the right side of the screen.  So, I thought he must be legitimate. He has emailed me the following Key# XXXXX-xxxxx-xxxxx-ktg64-bc7d8, but I can not find any place to make sure that is what is loaded in my system. Can you verifty if that Key # would be legitimate? And, if so, how to get it entered into my PC.

    Here are copies of some of the email trauk between me and the reseller:

    From: renrob [email address removed]
    Sent: Saturday, March 06, 2010 1:30 PM
    To: 'Ryan Lenahan'
    Subject: RE: MarkDownToday: Download keys for order #12345

     

    Ryan,

     

    My system is saying that the Office 2007 that I downloaded from you is not genuine and will marked as such in 10 days. I believe it will quit working at that point. What do I need to do to get it properly registered?

     

    Thanks, Ren

     

     

    From: Ryan Lenahan [email address removed]
    Sent: Thursday, February 11, 2010 4:00 PM
    To: renrob
    Subject: Re: MarkDownTodayisBogus: Download keys for order #12345

     

    I show your key as being....
    xxxxx-xxxxx-xxxxx-ktg64-bc7d8

    Thanks,
    Ryan

    On Thu, Feb 11, 2010 at 9:22 AM, renrob <email address removed> wrote:

    Ryan,

     

    Thanks for getting back with me. Yes, I did get the link and downloaded and installed the software. But, I was trying to get online assistance from Microsoft about Outlook and they are requesting my License # or Product Key. Can you tell me what that is? Is that information in the link below?

     

    Thanks, Ren

     

     

    From: James Taylor [email address removed]
    Sent: Tuesday, February 09, 2010 6:45 PM
    To: renrob
    Subject: Re: MarkDownTodayisBogus: Download keys for order #12345

     

    Hello,

     

    Just wanted to confirm that you received your download link and have been 

    able to download and install your software properly.  Here is the download 

    information again, please view the video guide if your having troubles 

    installing your software.

     

    Download Link:

    [removed]

     

    Video Installation Guide:

    [removed link]

     

     

    Any questions, please reply to this email.

     

     

    Regards,

    Ryan 

    You have received this notification from MarkDownTodayisBogus because you are a registered user or you or some other registered user requested some information for you from our store.

    Dear Customer,

    You have ordered Electronically distributed products from our site. This message contains URLs from which they can be downloaded:

    Download E-products:


       

    SKU:

     

    SKU2

       

    <tt>Product:</tt>

     

    <tt>Microsoft Office 2007 Professional</tt>

       

    <tt>Item price:</tt>

     

    $129.99

       

    <tt>Filename:</tt>

     

    <tt>Office 2007 Professional.exe</tt>

       

    <tt>Download URL:</tt>

     

    <tt>[Linke Removed]</tt>


    Note: for security reasons these URLs are valid within the next 720 hours.

    INSTALLATION GUIDE: [removed]


    Thank you for using our shopping system

    MarkDownTodayisBogus
    URL: {removed]

    You have received this notification from MarkDownTodayisBogus because you are a registered user or you or some other registered user requested some information for you from our store.

    Dear Ren,

    You have been successfully registered.

    Your profile:


    Personal information

       

    <tt>Username:</tt>

     

    <tt>[removed]</tt>

       

    <tt>Password:</tt>

     

    <tt>[removed]</tt>

       

    <tt>First name:</tt>

     

    <tt>Ren</tt>

       

    <tt>Last name:</tt>

     

    <tt>[removed]</tt>

    Billing Address:

       

    <tt>Address:</tt>

     

    <tt>[removed]</tt>

       

    <tt>City:</tt>

     

    <tt>[removed]</tt>

       

    <tt>State:</tt>

     

    <tt>[removed]</tt>

       

    <tt>Country:</tt>

     

    <tt>United States</tt>

       

    <tt>Zip/Postal code:</tt>

     

    <tt>[removed]</tt>

    Contact Information

       

    <tt>Phone:</tt>

     

    <tt>{removed]</tt>

       

    <tt>E-mail:</tt>

     

    <tt>[removed]</tt>


    Thank you for using our shopping system

    MarkDownTodayisBogus
    URL: [removed]

    Thanks, Ren

    • Edited by Carey FrischMVP Tuesday, March 16, 2010 2:52 AM Removed personal info due to privacy concerns
    Sunday, March 14, 2010 5:04 PM
  • Hello RenRob,

    Please edit your post to remove sensitive personal information contained in the emails you posted, such as name, address, phone, etc etc.

    Regarding "Markdown Today" they would seem to be a "fly-by-night" outfit since they sold you nongenuine software and furthemore their web store is "closed for maintenance."  I certainly hope you paid them using a payment service that can protect your interests as a consumer (such as a credit card, PayPal, etc).  Please contact the payment service to get a refund.

    The ONLY legitimate source for a typical consumer to do a direct purchase and download of Office is Microsoft (who contracts with Digital River to handle the infrastructure).
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, March 14, 2010 10:53 PM
  • Thank you for helping. I will contact my credit card company for a refund.

    Ren
    Monday, March 15, 2010 2:51 PM
  • Hello RenRob,

    You're welcome! :-)

    BTW, you will be interested in the info here:  http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?redir=0
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 15, 2010 3:04 PM