Sign in

Microsoft.com

Microsoft

Remove From My Forums

Security Certificates

Question
0

Sign in to vote
I have Live one care installed on 3 PC's. two home pcs and a laptop. When i logged on to my laptop yesterday one care would not run (problem with firewall). The windows fixes advised an uniinstall/install. I uninstallede and tried to install again but i got "There is a problem with this sites security certificate". I ignored the warning and proceeeded. When downloading one care it stops halfway through the updates section with an error code 0014-8007F8F.
Everytime i open ie7 i get the same security error. This only seems to apply to Windows ans Microsoft sites. Please help me.
Robbie.
- Moved by JimR1Moderator Friday, March 13, 2009 11:11 PM (Moved from Windows Live OneCare – Off Topic to Windows Live OneCare Install and Activate)
Friday, March 13, 2009 10:17 PM

Answers

0

Sign in to vote
This particular error (0014-80072F8F) and the security certificate message often result from an incorrect system date. See this thread for example: http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/59c715ff-c048-4b19-b311-d8f59c28da1a/

So check the computer’s time and date before following JimR1’s advice.

GreginMich
- Proposed as answer by JimR1Moderator Saturday, March 14, 2009 1:13 AM
- Marked as answer by Robbie ODonaghue Saturday, March 14, 2009 12:52 PM
Saturday, March 14, 2009 1:07 AM

All replies

0

Sign in to vote

Run the install cleanup tool - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943 Also see this Microsoft Knowledge Base article to troubleshoot the 0014 error - http://support.microsoft.com/kb/930157 If installation fails again please contact support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim

Friday, March 13, 2009 11:11 PM

Moderator
0

Sign in to vote

thanks Jim. Too tired now to even try. Will try tomo. thanks for info. Will get back to you tomo
Robbie

Friday, March 13, 2009 11:26 PM
0

Sign in to vote
This particular error (0014-80072F8F) and the security certificate message often result from an incorrect system date. See this thread for example: http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/59c715ff-c048-4b19-b311-d8f59c28da1a/

So check the computer’s time and date before following JimR1’s advice.

GreginMich
- Proposed as answer by JimR1Moderator Saturday, March 14, 2009 1:13 AM
- Marked as answer by Robbie ODonaghue Saturday, March 14, 2009 12:52 PM
Saturday, March 14, 2009 1:07 AM
0

Sign in to vote

Thanks Greg. That was the problem. Everything is working fine now and i was able to install one care again. Many thanks again
Robbie

Saturday, March 14, 2009 12:55 PM