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How is this possible RRS feed

  • Question

  • Hi after buying my computer 2 years ago from a reputable computer dealership here is Australia all of a sudden after formating my computer and re-installing my copy of vista which has always been in use on my computer and have formatted it using same vista cd and product key a few times over the last 2 years with out any problems all of a sudden this time it says that my product key is in use by another computer?, so i ring up microsoft support about this problem and they say that my vista cd doesnt even match my product key that i have been using a few times over the last 2 years, when infact i know as a fact that the cd is my legal copy of vista and the product key does belong to the vista cd that i am using which came with my computer system brand new at the time and no i have not used it on any other computer in the past.
    Sunday, April 10, 2011 3:31 PM

Answers

  • Download and run the Genuine Diagnostics tool found at this link: http://go.microsoft.com/fwlink/?linkid=52012.

    Run the Tool, click "Continue" then click the "Copy" button. Return to your new Thread and Paste the report into the thread along with a detailed description of the issue you are experiencing.
    Carey Frisch
    • Marked as answer by Darin Smith MS Thursday, April 14, 2011 11:39 PM
    Monday, April 11, 2011 12:59 AM
    Moderator

All replies

  • Download and run the Genuine Diagnostics tool found at this link: http://go.microsoft.com/fwlink/?linkid=52012.

    Run the Tool, click "Continue" then click the "Copy" button. Return to your new Thread and Paste the report into the thread along with a detailed description of the issue you are experiencing.
    Carey Frisch
    • Marked as answer by Darin Smith MS Thursday, April 14, 2011 11:39 PM
    Monday, April 11, 2011 12:59 AM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Thursday, April 14, 2011 11:38 PM