Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Problem activating Vista Ultimate 32 (OEM) RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hey everyone,

    I built my computer from scratch and bought an OEM copy of Vista about 3 weeks ago.
    I have this problem when attempting to activate my windows.
    It says there's an error and only gives me 3 options:
    - Buy a new product key online
    - Type a different product key
    - Contact Microsoft to help resolve this problem

    Option 2 gives me error code 0xC004E003 after I re-type my key
    Option 3 opens up a help file that links me to support and all of the resolutions get me back to square 1

    I've tried various ways of activating:
    - Re-typing my key -> it ends up with the error code
    - Cmd > slmgr -ipk <key>; slmgr -ato -> just has an error when activating
    - Slui.exe 4 -> pops up with the same window when I click "activate"

    I can't activate it over the phone as I do not get the option to do so.

    Now I've been reading around and I've stumbled upon people with the same problem that have been resolved.
    Since I have an OEM SLP version, I need the right signals on my hardware to match the OEM SLP stuff and it would activate automatically.
    The other way was to change to COA SLP by activating over the phone, but I can't do that as I don't get that option and slui.exe 4 does not work.

    All my parts are from different brands; my motherboard is an Asus P5KPL/1600, I'm not sure if that's going to help but I hope it does.
    The OEM disk was purchased from a distributor online and it isn't from any mainstream companies, so it's not an Acer OEM disk, for example.
    I have compared the disk to all the "How to tell" signs for genuine, and it seems to match all of the things stated there.

    So is there any way to activate it over the phone another way, since I can't activate it normally?
    Or should I contact the distributor, so they can contact the manufacturer for the disk of some sort with all the right signals for auto activation?

    I've enclosed my genuine diagnostic tool report below

    Hopefully this issue can be resolved soon :)

    Regards,
    Oreocake
    -----------------------------
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-X9PJQ-PYF36-G8WGV
    Windows Product Key Hash: 3HCMZpnmIjPGHPPrR3Wncy9wTZ0=
    Windows Product ID: 89580-OEM-7332132-00125
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {6312DF5C-82B0-4FDC-BFAF-A4226533BCFD}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Professional Edition 2003 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6312DF5C-82B0-4FDC-BFAF-A4226533BCFD}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G8WGV</PKey><PID>89580-OEM-7332132-00125</PID><PIDType>2</PIDType><SID>S-1-5-21-936546086-3320833269-3410477815</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0507   </Version><SMBIOSVersion major="2" minor="5"/><Date>20081205000000.000000+000</Date></BIOS><HWID>1E313507018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>B2E46B474830F78</Val><Hash>zYV9q6OfBDwgRTzMI6bA+s6dmC4=</Hash><Pid>70145-OEM-5795664-92159</Pid><PidType>5</PidType></Product></Products><Applications><App Id="15" Version="11" Result="101"/><App Id="16" Version="11" Result="101"/><App Id="18" Version="11" Result="101"/><App Id="19" Version="11" Result="101"/><App Id="1A" Version="11" Result="101"/><App Id="1B" Version="11" Result="101"/><App Id="44" Version="11" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-321-300125-02-3081-6002.0000-2062009
    Installation ID: 005330194115571780063515886564250844214734845332495914
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: G8WGV
    License Status: Initial grace period
    Time remaining: 14280 minute(s) (9 day(s))

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEAJJSYHHDdHh1a/6p2SOR8bVYl8vSaiJbleC2sVkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            120508        APIC1037
      FACP            120508        FACP1037
      MCFG            120508        OEMMCFG
      OEMB            120508        OEMB1037
    Monday, July 27, 2009 9:02 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi Oreocake,

    Please notice the line in the diagnostic Report that shows "Windows License Type: OEM SLP" This tells me what type of Product Key is being used.

    Below are the 4 (non-volume) key types:
      Retail:
    -Sold by retailers to end consumers 
    -Comes in a Retail Box
    -Can be transferred and used on any number of computers (as long as only used in one computer at a time)
    -Activates by connecting to Microsoft Activation Server or by manual Phone Activation
     
      OEM System Builder:
    -Sold by wholesalers to small system builder shops and sometimes by retailers to end consumers
    -Usually comes in a shrink wrapped envelope
    -Can only be used on the first computer it was installed on
    -Activated only by manual Phone Activation
      
      OEM SLP:
    -Only provided by Microsoft to Large Computer Manufacturers
    -Used in Vistas that come Pre-installed on the computer built by that manufacturer
    -Can only be used in the computer it was originally Pre-install in by the computer's Manufacturer
    -Self-Activates after detecting special flag in the Motherboard's Bios chip (special Flag only found in motherboards used in computers built by Large Manufacturers...i.e. you can't buy motherboards with the special flag, by itself)
     
      COA SLP:
    -Only provided by Microsoft to Large Computer Manufacturers
    -Only found on the COA sticker of computers built by large computers Manufacturers that came pre-installed with a OEM SLP key and is only usable as a backup to the OEM SLP key incase the OEM SLP key fails yo self-activate
    -Activated only by manual Phone Activation 

      As you can see, if your computer was not built by a Large Computer Manufacturer (Dell, HP, Gateway...so on) your Vista can not use the OEM SLP key because your computer's Motherboard does not contain the special flag that tells the OEM SLP key that Vista can self-activate.  

      The person or company that sold you this software was either mistaken and sold you the wrong software (in which case I suggest contacting them for an exchange to a Retail or OEM System builder version of Vista) or they intended to sell you software they knew would not work on your computer (in which case I recommend contacting them and demanding the correct software or a refund).  Lastly, if you believe this software was part of a pirated version of Vista intended to be used in bypassing Activation then I recommend, in addition to demanding a refund, that you submit a Piracy Report at http://microsoft.com/piracy 

    I hope this helps clarify the issue,
    Darin MS 


     
    Wednesday, July 29, 2009 7:37 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello oreocake,

    The disc you purchased is trying to install an OEM/SLP license installation of Vista Ultimate on your computer.

    An OEM/SLP license is valid ONLY on the major manufacturer computer on which it came.  The problems that you are encountering are not "problems," they are antipiracy measures designed to prevent exactly what you are attempting to do, which is installing an OEM/SLP license on a computer that was not manufactured by the company to which the OEM/SLP deployment key was issued.

    For a self-built computer, you should have purchased a full retail license for the Vista edition of your choice.  A less expensive but less flexible alternative would be to purchase a systembuilder/small manufacturer OEM license, too.

    IMO your best option right now is to return the software you purchased to the seller because it is not the right kind of OEM license.  Based on the fact that a search of the partial product key turns up many hits on the typical pirating sites, there's a pretty good chance that this is counterfeit software.  Did the CD come with a Certificate of Authenticity?

    Go to www.microsoft.com/genuine and click Validate Windows.  You may want to follow the prompts you will be shown to prepare a piracy report and submit the materials you purchased for evaluation as high-quality counterfeit software.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, July 27, 2009 2:48 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    So I see; so the problem here is that I bought an OEM version rather than a retail version.
    I assumed that I needed an OEM version as I built the computer myself, rather than buying it from a store.

    Anyway, yes, the CD did come with a COA and the metallic thread behind it that says "genuine" and is that shiny texture.
    I also went to that link you sent me and the validation came back positive, and says it's genuine

    By the way, where can I purchase a systembuilder/small manufacturer OEM license?
    • Edited by Oreocake Tuesday, July 28, 2009 7:20 AM
    Tuesday, July 28, 2009 7:19 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello Oreocake,

    The problem is that you purchased what turned out to be a disc that installed a major-manufacturer OEM/SLP license for Windows Vista.  I think the Product Key installed by this CD is the Gateway deployment key for Vista Ultimate, but there is not enough data available by searching this forum to say that conclusively.  If so, that is why the Product Key would validate as Genuine, because the Product Key is a genuine Vista product key, BUT only when used as intended, for example when installed on the major manufacurer computer it was supposed to be installed on, in this case (I think) a Gateway computer.

    You wrote that the CD came with a Certificate of Authenticity (CoA).  IMO there is strong possibility that you inadvertently purchased counterfeit software if the CD and/or the CoA do not have the major manufacturer's name on them.  Does the CoA have the major manufacturer's name on it?  Please compare the portion of the Product Key being reported to the corresponding portion of the Product Key printed on the CoA:  do they match?

    In your situation you should have purchased either a full retail license (most appropriate) or a systembuilder/small manufacturer OEM license.  A full retail license allows you the most flexibility to change hardware and move the license to another computer.  The OEM license is only valid on the computer onto which it is first installed and is not permitted to be moved to another computer, and you are limited in the hardware changes you can make.

    Here is just one example of what you might want to purchase:  http://www.newegg.com/Product/Product.aspx?Item=N82E16832116675

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, July 28, 2009 2:50 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hey Dan,

    I'm not so sure if this software may be counterfeit, as it looks very much like a legitimate copy, seeing as it matches the descriptions in the "How to tell" section on the MS website.
    You said to check for the major manufacturer's name on the disk/CoA, but the thing is, I purchased it from a small manufacturer, so I'm not so sure if it should have one or not.
    In this case, it does not have any logo or marking of any sort that will distinguish it as coming from a major manufacturer.
    Also, the product key from diagnostic report matches the key from CoA.
    I could take some photos of the case and its contents if that would help.
    Wednesday, July 29, 2009 4:33 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi Oreocake,

    Please notice the line in the diagnostic Report that shows "Windows License Type: OEM SLP" This tells me what type of Product Key is being used.

    Below are the 4 (non-volume) key types:
      Retail:
    -Sold by retailers to end consumers 
    -Comes in a Retail Box
    -Can be transferred and used on any number of computers (as long as only used in one computer at a time)
    -Activates by connecting to Microsoft Activation Server or by manual Phone Activation
     
      OEM System Builder:
    -Sold by wholesalers to small system builder shops and sometimes by retailers to end consumers
    -Usually comes in a shrink wrapped envelope
    -Can only be used on the first computer it was installed on
    -Activated only by manual Phone Activation
      
      OEM SLP:
    -Only provided by Microsoft to Large Computer Manufacturers
    -Used in Vistas that come Pre-installed on the computer built by that manufacturer
    -Can only be used in the computer it was originally Pre-install in by the computer's Manufacturer
    -Self-Activates after detecting special flag in the Motherboard's Bios chip (special Flag only found in motherboards used in computers built by Large Manufacturers...i.e. you can't buy motherboards with the special flag, by itself)
     
      COA SLP:
    -Only provided by Microsoft to Large Computer Manufacturers
    -Only found on the COA sticker of computers built by large computers Manufacturers that came pre-installed with a OEM SLP key and is only usable as a backup to the OEM SLP key incase the OEM SLP key fails yo self-activate
    -Activated only by manual Phone Activation 

      As you can see, if your computer was not built by a Large Computer Manufacturer (Dell, HP, Gateway...so on) your Vista can not use the OEM SLP key because your computer's Motherboard does not contain the special flag that tells the OEM SLP key that Vista can self-activate.  

      The person or company that sold you this software was either mistaken and sold you the wrong software (in which case I suggest contacting them for an exchange to a Retail or OEM System builder version of Vista) or they intended to sell you software they knew would not work on your computer (in which case I recommend contacting them and demanding the correct software or a refund).  Lastly, if you believe this software was part of a pirated version of Vista intended to be used in bypassing Activation then I recommend, in addition to demanding a refund, that you submit a Piracy Report at http://microsoft.com/piracy 

    I hope this helps clarify the issue,
    Darin MS 


     
    Wednesday, July 29, 2009 7:37 PM