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How to check status of "Issue Number" for Hotmail password reset

    Question

  • My wife forgot her password to her hotmail account and went through the steps of getting it reset.  We received the "Issue Number" from the Microsoft Support Team and it said we would be contacted within 24 hours.  Well, its been 2 1/2 days now and no response and I don't see a way to check the status of her request.  Any ideas?  
    Friday, March 9, 2018 9:53 AM