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Windows 7 Suddenly Not Genuine RRS feed

  • Question

  • Hi all,

    We recently had to replace our motherboard but the computer shop was able to transfer almost all of our data successfully.  This was a few months ago.  Now suddenly we get a message telling us our Window 7 is not genuine.  We're not that computer literate, but here is the diagnostic data:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7780C3F2-B19C-43B9-ACE4-8E9BB81FB368}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7780C3F2-B19C-43B9-ACE4-8E9BB81FB368}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1815836894-2822648349-3680818913</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA78LMT-S2</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F13</Version><SMBIOSVersion major="2" minor="4"/><Date>20100831000000.000000+000</Date></BIOS><HWID>EDF83007018400F2</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-1012010
    Installation ID: 011543022492213204743923825740973881801232190465480860
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 20/02/2012 6:54:01 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EE7
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:7:2012 11:50
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEA6GEmTrzFEDPgqBiIVPLcM67A9AGgpkIa

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      SSDT   PTLTD   POWERNOW

     Thank you for your help!

    Monday, February 20, 2012 10:57 PM

Answers

  • You computer has a factory installed copy of Windows.

    Windows License Type: OEM SLP

    OEM SLP (System Locked Preinstallation) licenses require corresponding codes in the SLIC table in the BIOS on the motherboard that is not present on your retail Gigabyte motherboard. 

    BIOS valid for OA 2.0: yes, but no SLIC table

    The OEM license is only valid on the original motherboard.  OEM licenses cannot be transferred to a new motherboard.  The following is from the Microsoft OEM FAQs at

    http://www.microsoft.com/OEM/en/licensing/sblicensing/pages/licensing_faq.aspx

    "Generally, an end user can upgrade or replace all of the hardware components on
    a computer—except the motherboard—and still retain the license for the original
    Microsoft OEM operating system software. If the motherboard is upgraded or
    replaced for reasons other than a defect, then a new computer has been created.
    Microsoft OEM operating system software cannot be transferred to the new
    computer, and the license of new operating system software is required. 

    If the motherboard is replaced because it is defective, you do not need
    to acquire a new operating system license for the PC as long as the replacement
    motherboard is the same make/model or the same manufacturer's
    replacement/equivalent, as defined by the manufacturer's warranty."

    Since the license for your present copy of Windows was invalidated when you changed the motherboard, you need to purchase a full license copy of Windows and reinstall.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.



    Tuesday, February 21, 2012 1:32 AM
    Answerer

All replies

  • You computer has a factory installed copy of Windows.

    Windows License Type: OEM SLP

    OEM SLP (System Locked Preinstallation) licenses require corresponding codes in the SLIC table in the BIOS on the motherboard that is not present on your retail Gigabyte motherboard. 

    BIOS valid for OA 2.0: yes, but no SLIC table

    The OEM license is only valid on the original motherboard.  OEM licenses cannot be transferred to a new motherboard.  The following is from the Microsoft OEM FAQs at

    http://www.microsoft.com/OEM/en/licensing/sblicensing/pages/licensing_faq.aspx

    "Generally, an end user can upgrade or replace all of the hardware components on
    a computer—except the motherboard—and still retain the license for the original
    Microsoft OEM operating system software. If the motherboard is upgraded or
    replaced for reasons other than a defect, then a new computer has been created.
    Microsoft OEM operating system software cannot be transferred to the new
    computer, and the license of new operating system software is required. 

    If the motherboard is replaced because it is defective, you do not need
    to acquire a new operating system license for the PC as long as the replacement
    motherboard is the same make/model or the same manufacturer's
    replacement/equivalent, as defined by the manufacturer's warranty."

    Since the license for your present copy of Windows was invalidated when you changed the motherboard, you need to purchase a full license copy of Windows and reinstall.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.



    Tuesday, February 21, 2012 1:32 AM
    Answerer
  • Thanks Colin. We have a copy of Windows 7 we bought ourselves.  This had been installed on the original motherboard.  Would we be able to reinstall the copy we own?

    Brooksette

    Tuesday, February 21, 2012 12:11 PM
  • "Brooksette" wrote in message news:c31b9dfe-97aa-462d-a50d-8d2faa263817...
    Thanks Colin. We have a copy of Windows 7 we bought ourselves.  This had been installed on the original motherboard.  Would we be able to reinstall the copy we own?

    Brooksette

    If it’s the same edition as the one currently installed (Home Premium) and not currently in use elsewhere, then you can simply change the product Key (assuming it’s a FULL RETAIL copy) – and activate that. If it’s been used before in another machine, then you will need to activate by phone.
     
    If it’s an Upgrade copy, then you can still use it by doing a repair install with it.
     
    If it’s an OEM copy, then if it’s been used elsewhere it cannot be used in this machine. If it’s a new one, then I don’t recommend using it, but you could simply swap the Key into the current install.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 21, 2012 12:18 PM
    Moderator
  • Thank you Noel.  It is a retail copy so we should be able to change the product key.  If I run into issues I'll post again (cross fingers I don't)!


    Brooksette

    Tuesday, February 21, 2012 12:24 PM