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Configuration Wizard Failure RRS feed

  • Question

  • I am running Windows Home Server an an HP MediaSmart Server.  Everything has been working fine for months until an external USB drive failed completely.  I replaced it with a new drive and restored the contents without any problem.

    When the next backup occurred, it was listed as incomplete and was missing volume {88f...}.  I have tried repeatedly to run the configuration wizard but it always ends with a message that the hard disk is missing.

    I have uninstalled and reinstalled the connector software multiple times without success.

    I am loath to remove the machine and start over in that I will lose all the accumulated successful backups.

    Anyone have any ideas?

    Thanks in advance

    Phil Bernard

    Tuesday, May 11, 2010 6:01 PM

Answers

  • Hi,

    Please ignore Olafs reply, I guess he thinks the USB drive was hooked up to your server. If you do what he suggests all of your backups will be permanently lost.

    What you can try:

    1. Disconnect the new USB drive from the client
    2. On the client open the WHS console
    3. Computers and Backups Tab, select client, Configure Backup
    4. Uncheck the missing Disk, Finish Backup Configuration
    5. Connect new USB disk to client
    6. Run Bakup Configuration wizard again for this client.
    7. You may need to reboot the client between steps 4 and 5

    If this fails you can remove the client from the WHS console (please note all backups will be lost for this client) then on the client run discovery.exe in C:\Program Files\Windows Home Server

    • Marked as answer by Phil Bernard Friday, May 14, 2010 1:00 PM
    Wednesday, May 12, 2010 2:29 AM
    Moderator

All replies

  • If parts of the backup database have been on the failed drive and you have not created a backup of this, it helps only to delete the entire backup database and start over backups from the scratch.

    On the server open a command prompt.
    Enter following commands:

    net stop pdl
    net stop whsbackup
    d:
    cd  \folders\{00008086-058D-4C89-AB57-A7F909A47AB4}
    del *.*


    (You can also perform the deletion of all files in that folder from Windows Explorer after stopping the mentioned services, if you are not so sure about the command prompt.)
    After completing the deletion (ensure that no files did remain in the folder) restart either the services or the server.

    Btw. - external disks as part of the normal storage pool are not recommended, since people had often problems in the past (depending from the hardware - enclosure, cabling, USB port).

    Best greetings from Germany
    Olaf

    Tuesday, May 11, 2010 8:58 PM
    Moderator
  • Hi,

    Please ignore Olafs reply, I guess he thinks the USB drive was hooked up to your server. If you do what he suggests all of your backups will be permanently lost.

    What you can try:

    1. Disconnect the new USB drive from the client
    2. On the client open the WHS console
    3. Computers and Backups Tab, select client, Configure Backup
    4. Uncheck the missing Disk, Finish Backup Configuration
    5. Connect new USB disk to client
    6. Run Bakup Configuration wizard again for this client.
    7. You may need to reboot the client between steps 4 and 5

    If this fails you can remove the client from the WHS console (please note all backups will be lost for this client) then on the client run discovery.exe in C:\Program Files\Windows Home Server

    • Marked as answer by Phil Bernard Friday, May 14, 2010 1:00 PM
    Wednesday, May 12, 2010 2:29 AM
    Moderator
  • Please ignore Olafs reply,


    good idea - in this case. Brubber is right, that I misunderstood your posting.
    Best greetings from Germany
    Olaf

    Wednesday, May 12, 2010 6:07 PM
    Moderator