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Validation failure RRS feed

  • Question

  • This is what my report said. What do I need to do?? 

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-XF3KX-82J6X-RQD93
    Windows Product Key Hash: ldC7UccUlp/kat8sM9XSqVGlqho=
    Windows Product ID: 76477-OEM-2170803-61533
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: d932c05e-9592-4a0d-a393-721042c673df
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>d932c05e-9592-4a0d-a393-721042c673df</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-RQD93</PKey><PID>76477-OEM-2170803-61533</PID><PIDType>3</PIDType><SID>S-1-5-21-448539723-1897051121-682003330</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1303   </Version><SMBIOSVersion major="2" minor="3"/><Date>20060713000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>9083378701844066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>108</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>88554D4F2BB7EBA</Val><Hash>KS1U43JbCLnfACfI/uR1JMUASh0=</Hash><Pid>81605-861-0752572-65257</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, May 22, 2007 10:35 PM

Answers

  • Bharkin,

     

     

    Thank you for posting your diagnostic information and posting on the thread. Diagnostic results help our team find resolutions. I have extracted a portion of your diagnostic results to review with you.

     

    WGA Data-->
    Validation Status: Blocked VLK
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft

     

        I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP operating system and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
        

      This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. First, if this comes as a total surprise, please go back to where you purchased the software and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses. Second, if you purchased this copy of XP from a reseller or retailer, you are a victim and should report this piracy to Microsoft. Microsoft legal will follow up on all leads provided. Reporting piracy to Microsoft will help alleviate others in becoming victims such as yourself. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

     

    The key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a non-sanctioned key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement.
    Counterfeiters have been known to sell computers with Windows installed, all using the same product key, to unsuspecting consumers. Again, you may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office. Please review and follow the guidance @ http://www.microsoft.com/genuine on how to become genuine.

    I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance.

     

     

    Thank you
    Stephen Holm
    WGA Forum Manager

    Wednesday, May 23, 2007 12:23 AM
  • So you are saying that the version of Windows I have is counterfeit??  How can that be when it's get validated all the time, and it's the one that came on my computer from HP? I have the disk and the key and the COA...which I used to upgrade to Vista and it was accepted as well.Now I am really confused??
    Wednesday, May 23, 2007 11:16 AM
  • Bharkin,

     

    I apologize. I meant to say the Office installed is non-genuine. The product has been blocked. Please follow the information @ the website. You can submit a piracy report and may be eligible for a free copy. Please post again if you have any questions.

     

     

    Have a great weekend.

     

    Stephen Holm, MS

    OGA and WGA Forum Manager

     

     

    Thursday, May 24, 2007 10:15 PM

All replies

  • Bharkin,

     

     

    Thank you for posting your diagnostic information and posting on the thread. Diagnostic results help our team find resolutions. I have extracted a portion of your diagnostic results to review with you.

     

    WGA Data-->
    Validation Status: Blocked VLK
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft

     

        I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP operating system and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
        

      This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. First, if this comes as a total surprise, please go back to where you purchased the software and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses. Second, if you purchased this copy of XP from a reseller or retailer, you are a victim and should report this piracy to Microsoft. Microsoft legal will follow up on all leads provided. Reporting piracy to Microsoft will help alleviate others in becoming victims such as yourself. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

     

    The key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a non-sanctioned key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement.
    Counterfeiters have been known to sell computers with Windows installed, all using the same product key, to unsuspecting consumers. Again, you may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office. Please review and follow the guidance @ http://www.microsoft.com/genuine on how to become genuine.

    I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance.

     

     

    Thank you
    Stephen Holm
    WGA Forum Manager

    Wednesday, May 23, 2007 12:23 AM
  • So you are saying that the version of Windows I have is counterfeit??  How can that be when it's get validated all the time, and it's the one that came on my computer from HP? I have the disk and the key and the COA...which I used to upgrade to Vista and it was accepted as well.Now I am really confused??
    Wednesday, May 23, 2007 11:16 AM
  • Bharkin,

     

    I apologize. I meant to say the Office installed is non-genuine. The product has been blocked. Please follow the information @ the website. You can submit a piracy report and may be eligible for a free copy. Please post again if you have any questions.

     

     

    Have a great weekend.

     

    Stephen Holm, MS

    OGA and WGA Forum Manager

     

     

    Thursday, May 24, 2007 10:15 PM