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Why is my Windows 7 not Genuine after one year? RRS feed

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    I nstalled Windows 7 on my Dell Latitude a year ago. It worked great, automaticaly updated no problem. Today, I get a message; Original update delivery not working and that my Windows software is now not genuine... What happened?

    Zee123

    Tuesday, September 27, 2011 11:10 PM

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    Your copy is not genuine.  You are running an SLP copy of Windows 7.

    Windows Product ID Type: 8
    Windows License Type: COA SLP

    SLP copies are only valid when installed by the computer manufacturer at the factory.  OEM SLP licenses are self-activating and require specific code in the SLIC table in the BIOS.  Your problem is that you are using a "factory installed" version of Windows 7 on a computer built on November 24, 2008, 8 months before Windows 7 released to manufacturers. 

    You are using the product key from the COA sticker from a different (newer) computer.  I assume the SLP copy of Windows is from that computer also.  The COA SLP product key is only valid when activating Windows on the original computer. 

    Dell did not install this copy of Windows 7 and it will not reactivate due to recent enhancements to the Windows Activation Technology software that now detects this form of non-compliance.  Dell shipped Vista with your computer.  The original COA sticker affixed to your computer was for Vista, not Windows 7.  You need to restore the original Vista using Dell recovery media with the original COA product key or purchase a full license retail copy of Windows 7 for this computer.  Professional is the best choice in my opinion.

    If you recently purchased this computer second-hand or had it in a shop for repairs you need to contact whoever was involved and seek an adjustment.

    If you do purchase a retail copy of Windows 7 Professional, avoid all online auction sites, the Amazon Marketplace, and other discount websites when purchasing Windows, Office, Creative Studio, etc. due to heavy counterfeiting.  The safe sites are the Microsoft Store, Amazon Corp., and other trustworthy Microsoft Partners.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, September 28, 2011 6:23 PM
    Answerer

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    In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the   Microsoft Genuine Advantage Diagnostics Tool.

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!

    Carey Frisch
    Wednesday, September 28, 2011 2:14 AM
    Moderator
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    I get a message pop up that says a update is being blocked.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-F3HV4-B3663-P9HX4
    Windows Product Key Hash: hfl4R8ooV1a47tAP/GFELzKd8bc=
    Windows Product ID: 00371-OEM-9306575-49824
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {9D256C98-CB86-48B5-8832-981C5EC87DBF}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9D256C98-CB86-48B5-8832-981C5EC87DBF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P9HX4</PKey><PID>00371-OEM-9306575-49824</PID><PIDType>8</PIDType><SID>S-1-5-21-3919285786-1274998577-1813063171</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D630                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A15</Version><SMBIOSVersion major="2" minor="4"/><Date>20081124000000.000000+000</Date></BIOS><HWID>8A763607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>3B81C6C8F90AF0E</Val><Hash>tZ/BKv52xnGQ/q+9DCIG91lNyyQ=</Hash><Pid>81607-903-1845622-64552</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: da22eadd-46dc-4056-a287-f5041c852470
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00186-065-749824-02-1033-7600.0000-0852011
    Installation ID: 009393330393909956612105968392713170627281249100158202
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P9HX4
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 9/28/2011 12:27:19 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:26:2011 15:39
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAIAAAABAAAAAwABAAEAJJTohH0MRoM8DIh6/JC+grzXkIWCA4tdrg7O8SqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      MCFG   DELL    M08   
      ASF!   DELL    M08   
      TCPA     
      SLIC   DELL    M08   
      SSDT   PmRef  CpuPm

     

    Zee123
    Wednesday, September 28, 2011 4:33 PM
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    Your copy is not genuine.  You are running an SLP copy of Windows 7.

    Windows Product ID Type: 8
    Windows License Type: COA SLP

    SLP copies are only valid when installed by the computer manufacturer at the factory.  OEM SLP licenses are self-activating and require specific code in the SLIC table in the BIOS.  Your problem is that you are using a "factory installed" version of Windows 7 on a computer built on November 24, 2008, 8 months before Windows 7 released to manufacturers. 

    You are using the product key from the COA sticker from a different (newer) computer.  I assume the SLP copy of Windows is from that computer also.  The COA SLP product key is only valid when activating Windows on the original computer. 

    Dell did not install this copy of Windows 7 and it will not reactivate due to recent enhancements to the Windows Activation Technology software that now detects this form of non-compliance.  Dell shipped Vista with your computer.  The original COA sticker affixed to your computer was for Vista, not Windows 7.  You need to restore the original Vista using Dell recovery media with the original COA product key or purchase a full license retail copy of Windows 7 for this computer.  Professional is the best choice in my opinion.

    If you recently purchased this computer second-hand or had it in a shop for repairs you need to contact whoever was involved and seek an adjustment.

    If you do purchase a retail copy of Windows 7 Professional, avoid all online auction sites, the Amazon Marketplace, and other discount websites when purchasing Windows, Office, Creative Studio, etc. due to heavy counterfeiting.  The safe sites are the Microsoft Store, Amazon Corp., and other trustworthy Microsoft Partners.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, September 28, 2011 6:23 PM
    Answerer