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Cannot update Windows after installing Avast Internet Security using Mozilla firefox RRS feed

  • Question

  • I purchased Avast Internet Security and downloaded it onto this computer and two others last week.  The other 2 are running XP home, and this computer is running Vista home.  After downloading the Avast, I started having a problem with this system.  I purchased this computer last fall from Best Buy, and have had no problem until now.

    I get an error screen that stated that an unauthorized change has been made to windows.   I clicked on the find out more online, and I was sent to validate my system.  I received the error code of C004D401.  I was sent to the Genuine Microsoft Software screen to accomplish the validate software operation.  As you can see below, when I clicked on the refresh button, the WGA plug-in is loaded correctly statement shows up.  When I click continue, nothing happens. 

     

    I need some help to overcome this problem.  I had done a system restore to a date before I installed the Avast.  Of course this meant that I had to reinstall the Avast.  As soon as I put it back on, the problems started back up.

     

    Validation Status: Action Required

    The validation process cannot continue because your web browser is not configured to run the script required by the validation process. To extend the functionality of a Mozilla-based Web browser, you can download the required plug-in and continue with the validation

    The following will help you fix this problem and continue with validation.

    1. In the WgaPluginInstaller.exe pop up window, select Save File.
    2. Open the .exe and follow the steps to install the plug-in.
    3. Once the plug-in is installed, click the Refresh button below to verify that the plug-in loaded correctly.
      Windows Genuine Advantage Plug-in loaded correctly.
    4. If the message shows that the plug-in loaded correctly, then click the Continue button below to resume the validation process.
    5. If the message does not show that the plug-in is loaded correctly, you have two options. You may click on the Continue to learn why the plug-in failed to install. Otherwise, you may click the Validate Now button below to launch the alternate validation process (optimized for browsers unable to run the original validation script).
    All help will be appreciated.  Thank you.

    Validation Status: Processing

    Please wait...

    Microsoft Genuine Advantage validation is in progress. Thank you for your patience. Depending on your internet connection, this could take up to 10 minutes.

    Please do not navigate away from this page while validation is in progress.

    By using genuine Microsoft software, you can be confident that you will have access to the latest features, security, and support, which will help to improve your productivity and expand the capabilities of your computer.

    You will also have access to new innovations and offerings available only to genuine Microsoft software customers.

    Please wait...

    Validation in progress

     
    <form id="validationForm" method="post">
    <input id="genuineBlob" name="genuineBlob" type="hidden" /> <input id="genuineMachineDetail" name="genuineMachineDetail" type="hidden" /> <input id="wildCard" name="wildCard" type="hidden" />
    </form>
    Saturday, October 2, 2010 12:16 AM

Answers

  • "Charlie100" wrote in message news:d12e73b8-6ac8-4c00-b58a-d90289aedae3...
    This is the report that I got yesterday when I ran the diagnostic tool.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004d401

    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q

    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=

    Windows Product ID: 89583-OEM-7332157-00061

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.003

    ID: {A077DAD7-BE32-49F6-ABA0-DBC35BD71D60}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000009

    Build lab: 6001.vistasp1_ldr.100218-0019

    TTS Error: M:20101001190253094-

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office XP Professional - 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A077DAD7-BE32-49F6-ABA0-DBC35BD71D60}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1688651948-1309930285-51153061</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.49</Version><SMBIOSVersion major="2" minor="4"/><Date>20090817000000.000000+000</Date></BIOS><HWID>F9323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>2031122CC4C7340</Val><Hash>FF/OqnjpNfQMZqmRoVW3+1gughw=</Hash><Pid>54186-640-0393283-17804</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 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

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEA6GEOFnSmpANGZFT5EDPAE1rG8vTqRUQBCibg4KxWfig=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name     OEMID Value  OEMTableID Value

      APIC                         HPQOEM                   SLIC-MPC

      FACP                                    HP                   TRINITY

      HPET                         HPQOEM                   SLIC-MPC

      BOOT                                   HPQOEM                   SLIC-MPC

      MCFG                                   HPQOEM                   SLIC-MPC

      SLIC                          HPQOEM                   SLIC-MPC

      SSDT                         AMD                           PowerNow

     

    I ran this report today and this is the report I get now:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {A077DAD7-BE32-49F6-ABA0-DBC35BD71D60}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_ldr.100218-0019
    TTS Error: M:20101002183239998-

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401



    You have a couple of problems - which may or may not be related.
     
    I think the one to start with will be the corrupted result from the Licensing service
     
    Your non-genuine status is caused by the Licensing Data error highlighted above - which indicates that the licensing store is corrupted.
     
    Please try the below steps to recreate the Store files.  This may resolve the issue.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. Be sure to use the Product key on the sticker on the side or bottom of the PC (some laptops may have the sticker located in the battery compartment) To Activate, please use the Activate by Phone option.
     
     
    Once complete, please post back with a new MGADiag report, and we can see whether this has also solved the other problem - although I suspect that Avast may be responsible, and you may have to seek assistance from their forums or support team for this.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 3, 2010 9:45 AM
    Moderator

All replies

  • "Charlie100" wrote in message news:52f55861-06f0-4b85-bb2d-f32cea9d1233...

    I purchased Avast Internet Security and downloaded it onto this computer and two others last week.  The other 2 are running XP home, and this computer is running Vista home.  After downloading the Avast, I started having a problem with this system.  I purchased this computer last fall from Best Buy, and have had no problem until now.

    I get an error screen that stated that an unauthorized change has been made to windows.   I clicked on the find out more online, and I was sent to validate my system.  I received the error code of C004D401.  I was sent to the Genuine Microsoft Software screen to accomplish the validate software operation.  As you can see below, when I clicked on the refresh button, the WGA plug-in is loaded correctly statement shows up.  When I click continue, nothing happens. 


    This is not the first time that Avast has caused problems - you should try looking in their support forums for specific assistance.
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, October 2, 2010 7:49 AM
    Moderator
  • This is the report that I got yesterday when I ran the diagnostic tool.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004d401

    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q

    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=

    Windows Product ID: 89583-OEM-7332157-00061

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.003

    ID: {A077DAD7-BE32-49F6-ABA0-DBC35BD71D60}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000009

    Build lab: 6001.vistasp1_ldr.100218-0019

    TTS Error: M:20101001190253094-

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office XP Professional - 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A077DAD7-BE32-49F6-ABA0-DBC35BD71D60}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1688651948-1309930285-51153061</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.49</Version><SMBIOSVersion major="2" minor="4"/><Date>20090817000000.000000+000</Date></BIOS><HWID>F9323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>2031122CC4C7340</Val><Hash>FF/OqnjpNfQMZqmRoVW3+1gughw=</Hash><Pid>54186-640-0393283-17804</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 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

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEA6GEOFnSmpANGZFT5EDPAE1rG8vTqRUQBCibg4KxWfig=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name     OEMID Value  OEMTableID Value

      APIC                         HPQOEM                   SLIC-MPC

      FACP                                    HP                   TRINITY

      HPET                         HPQOEM                   SLIC-MPC

      BOOT                                   HPQOEM                   SLIC-MPC

      MCFG                                   HPQOEM                   SLIC-MPC

      SLIC                          HPQOEM                   SLIC-MPC

      SSDT                         AMD                           PowerNow

     

    I ran this report today and this is the report I get now:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {A077DAD7-BE32-49F6-ABA0-DBC35BD71D60}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_ldr.100218-0019
    TTS Error: M:20101002183239998-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A077DAD7-BE32-49F6-ABA0-DBC35BD71D60}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1688651948-1309930285-51153061</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.49</Version><SMBIOSVersion major="2" minor="4"/><Date>20090817000000.000000+000</Date></BIOS><HWID>F9323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>2031122CC4C7340</Val><Hash>FF/OqnjpNfQMZqmRoVW3+1gughw=</Hash><Pid>54186-640-0393283-17804</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAACAAAAP0LAAAAAAAAYWECAAAAAACe9boULFLLARhy9171jCizkdIEkQaJZ67xVbfan7+9oe9ZXAPhK3oB+1uWHwTVksr8eaZpJ2Ywtid7IPmIgITKmLNv1wD2WLbEEZr3V/yClO0Dw7UrLRfT4DkkCd2V0+w0qMw9NW1lJIqaMVS50xsGhTiu2v3HTjLlzsauw1rN6YPtvvhlgmsOgBe4wEVRYcHWzat6M07q88GxBpop0WwiuBXa5HXuzs1OU5kpI4Km83cHZMn5BmY2HdKPD8tNYkwP34K9Ekif+jOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwYcvde9Ywos5HSBJEGiWeuHOnArKv1C6hWaRQ4vtwpKppu4L7zg0oTcK9lUdDbGtMneyD5iICEypizb9cA9li2SxeDJnFcMgkdSYdX549Q7eA5JAndldPsNKjMPTVtZSSKmjFUudMbBoU4rtr9x04y5c7GrsNazemD7b74ZYJrDoAXuMBFUWHB1s2rejNO6vPBsQaaKdFsIrgV2uR17s7NTlOZKSOCpvN3B2TJ+QZmNh3Sjw/LTWJMD9+CvRJIn/ozkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMGHL3XvWMKLOR0gSRBolnrskhv+I+0XuUYpU3jRPPNPTNkpNQPCSW/gTbt6FoU59RJ3sg+YiAhMqYs2/XAPZYtjOu66jdFvo1fLYooGaVJ8zgOSQJ3ZXT7DSozD01bWUkipoxVLnTGwaFOK7a/cdOMuXOxq7DWs3pg+2++GWCaw6AF7jARVFhwdbNq3ozTurzwbEGminRbCK4Fdrkde7OzU5TmSkjgqbzdwdkyfkGZjYd0o8Py01iTA/fgr0SSJ/6M5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDBhy9171jCizkdIEkQaJZ66xFQHkVj8NmAi2lfEy43lT1zDI8D+Y373ydLs7bi44TCd7IPmIgITKmLNv1wD2WLY+MOKq7uOR/ti1s0ru95uM4DkkCd2V0+w0qMw9NW1lJIqaMVS50xsGhTiu2v3HTjLlzsauw1rN6YPtvvhlgmsOgBe4wEVRYcHWzat6M07q88GxBpop0WwiuBXa5HXuzs1OU5kpI4Km83cHZMn5BmY2HdKPD8tNYkwP34K9Ekif+jOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwYcvde9Ywos5HSBJEGiWeuIRT59YTfkH4Q8gN23qDpCGiROrACX7ZxROtvlmebjYIneyD5iICEypizb9cA9li2ttzu4YuO2xDXrvOoUCuj3OA5JAndldPsNKjMPTVtZSSKmjFUudMbBoU4rtr9x04y5c7GrsNazemD7b74ZYJrDoAXuMBFUWHB1s2rejNO6vPBsQaaKdFsIrgV2uR17s7NTlOZKSOCpvN3B2TJ+QZmNh3Sjw/LTWJMD9+CvRJIn/ozkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMGHL3XvWMKLOR0gSRBolnrjda0tdbBWk3Dro9IAznhBw5n1BHjUHq31GMH9pHzUtvJ3sg+YiAhMqYs2/XAPZYtjOu66jdFvo1fLYooGaVJ8zgOSQJ3ZXT7DSozD01bWUkipoxVLnTGwaFOK7a/cdOMuXOxq7DWs3pg+2++GWCaw6AF7jARVFhwdbNq3ozTurzwbEGminRbCK4Fdrkde7OzU5TmSkjgqbzdwdkyfkGZjYd0o8Py01iTA/fgr0SSJ/6M5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDBhy9171jCizkdIEkQaJZ66R5j997fwWmFt04dWOLUVp+LIiuleX/izoQ/mHFnG3Kyd7IPmIgITKmLNv1wD2WLZ3CNATEruZTIMRNQ+3nl6v4DkkCd2V0+w0qMw9NW1lJIqaMVS50xsGhTiu2v3HTjLlzsauw1rN6YPtvvhlgmsOgBe4wEVRYcHWzat6M07q88GxBpop0WwiuBXa5HXuzs1OU5kpI4Km83cHZMn5BmY2HdKPD8tNYkwP34K9Ekif+jOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEA6GEOFnSmpANGZFT5EDPAE1rG8vTqRUQBCibg4KxWfig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HP            TRINITY
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            AMD           PowerNow

     

    There are still problems, but I can get into my control panel now.  I could not do that yesterday.  I can get into my Windows update now, something I could not do yesterday.  I still cannot accomplish the updates yet, but any help would be appreciated.

    Also, any suggestions will be appreciated.





    Sunday, October 3, 2010 7:54 AM
  • "Charlie100" wrote in message news:d12e73b8-6ac8-4c00-b58a-d90289aedae3...
    This is the report that I got yesterday when I ran the diagnostic tool.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004d401

    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q

    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=

    Windows Product ID: 89583-OEM-7332157-00061

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.003

    ID: {A077DAD7-BE32-49F6-ABA0-DBC35BD71D60}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000009

    Build lab: 6001.vistasp1_ldr.100218-0019

    TTS Error: M:20101001190253094-

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office XP Professional - 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A077DAD7-BE32-49F6-ABA0-DBC35BD71D60}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1688651948-1309930285-51153061</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.49</Version><SMBIOSVersion major="2" minor="4"/><Date>20090817000000.000000+000</Date></BIOS><HWID>F9323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>2031122CC4C7340</Val><Hash>FF/OqnjpNfQMZqmRoVW3+1gughw=</Hash><Pid>54186-640-0393283-17804</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 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

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEA6GEOFnSmpANGZFT5EDPAE1rG8vTqRUQBCibg4KxWfig=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name     OEMID Value  OEMTableID Value

      APIC                         HPQOEM                   SLIC-MPC

      FACP                                    HP                   TRINITY

      HPET                         HPQOEM                   SLIC-MPC

      BOOT                                   HPQOEM                   SLIC-MPC

      MCFG                                   HPQOEM                   SLIC-MPC

      SLIC                          HPQOEM                   SLIC-MPC

      SSDT                         AMD                           PowerNow

     

    I ran this report today and this is the report I get now:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {A077DAD7-BE32-49F6-ABA0-DBC35BD71D60}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_ldr.100218-0019
    TTS Error: M:20101002183239998-

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401



    You have a couple of problems - which may or may not be related.
     
    I think the one to start with will be the corrupted result from the Licensing service
     
    Your non-genuine status is caused by the Licensing Data error highlighted above - which indicates that the licensing store is corrupted.
     
    Please try the below steps to recreate the Store files.  This may resolve the issue.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. Be sure to use the Product key on the sticker on the side or bottom of the PC (some laptops may have the sticker located in the battery compartment) To Activate, please use the Activate by Phone option.
     
     
    Once complete, please post back with a new MGADiag report, and we can see whether this has also solved the other problem - although I suspect that Avast may be responsible, and you may have to seek assistance from their forums or support team for this.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 3, 2010 9:45 AM
    Moderator