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    I purchased my computer over 3 years ago from Lenovo with the Microsoft Office 2003 programs installed.  It was a Vista Professional Operating system with XP compatibility (also installed).  In August I had the local repair shop reformat my computer and update to Windows 7.  The operationg system seems to be legit--it updates regularly. (I sure paid for it!)  However, this week my solution center recommended I update Office Word (there is a whole support packet that I no longer have) as it had closed unexpectedly twice.  I tried to update and recieved a message saying Office is not genuine.

    Is this the repair shop's fault?  If so, shouldn't it have become apparent earlier?  Will they do anything about it?

    Or is it that I can't use my original 2003 Office programs for Windows 7?  Or did the validation program make a mistake?

    I have a validation sticker on my laptop, but I think it is for the Vista operating system.  The code is 25 characters long.  Is the code for the operatating system the same for Office?  If I ever had any box, it's most likely long gone. 

    How do I get validated?  The following is the diagnostic.

    Thanks for your help!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 00371-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {6839FC36-73CD-4460-AED9-28A8C808A845}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6839FC36-73CD-4460-AED9-28A8C808A845}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-3260066615-1457286734-4195091362</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>776796U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7SET38WW (1.24 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20091012000000.000000+000</Date></BIOS><HWID>86BB0600018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7X   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57258</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700437-02-1033-7600.0000-2252010
    Installation ID: 003922391803586145659810364224150223797570982091306061
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 24367
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 10/25/2010 11:16:42 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:14:2010 11:31
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAAABAABAAIAAAABAAAAAgABAAEAJJQSJhqfRoMGDAAtHqb2cBJtmK3qbY45KoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TP-7S  
      FACP   LENOVO  TP-7S  
      HPET   LENOVO  TP-7S  
      BOOT   LENOVO  TP-7S  
      MCFG   LENOVO  TP-7S  
      SSDT   LENOVO  TP-7S  
      ECDT   LENOVO  TP-7S  
      TCPA   LENOVO  TP-7S  
      SLIC   LENOVO  TP-7X  
      ASF!   LENOVO  TP-7S  
      SSDT   LENOVO  TP-7S  
      SSDT   LENOVO  TP-7S  
      SSDT   LENOVO  TP-7S  
      SSDT   LENOVO  TP-7S  

     

    Tuesday, October 26, 2010 3:53 AM

Answers

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    From your MGA Report:

    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    Unfortunately, the installed copy of Microsoft Office Professional Edition 2003 is a pirated, non-genuine Volume License version.  You will need to uninstall it, then purchase a genuine edition of Microsoft Office.  You can purchase genuine Microsoft Office software from the  Microsoft Store.

    P.S.  The product key affixed to your computer is for the Windows operating system only and not for Microsoft Office.

    Carey Frisch
    • Marked as answer by Darin Smith MS Tuesday, October 26, 2010 11:24 PM
    Tuesday, October 26, 2010 4:44 AM
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    Hello may ann,

    As Carey posted, the currently installed Office 2003 is a nongenuine Volume Licensing edition of Office, a very commonly pirated one at that.

    This does not mean that your Lenovo computer did not come with a genuine installation of Office, it just means that the Office now installed is nongenuine.  Did you provide the installation discs that came with the computer to the repair shop when the reformatted it?  If not, they probably used this copy of Office because it is widely available on the internet.  Do you still have the discs for Office that came with the computer?

    If the shop installed nongenuine Office, then this calls into question the legitimacy of the Windows 7 Professional installation that they did for you.  The license type they installed in an OEM SLP installation, which is legally only available preinstalled on a computer direct from the major manufacturer.  It is very unlikely that a repair shop would be legally installing this type of license onto a customer's three year old computer.  You may have paid a lot of money to them to install Windows, but it is quite possible that they used a pirated copy of Windows to do the installation, leaving you with nongenuine software.

    Did the shop explain what kind of license they installed?  Did they affix a new Certificate of Authenticity (CoA) for Windows 7 to the computer, just like the one for Vista that came from Lenovo?  Did you receive any Microsoft materials (hologrammed disc, CoA, product key on a Proof of License label, etc) with your purchase?

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Tuesday, October 26, 2010 11:24 PM
    Tuesday, October 26, 2010 4:19 PM

All replies

  • Question
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    From your MGA Report:

    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    Unfortunately, the installed copy of Microsoft Office Professional Edition 2003 is a pirated, non-genuine Volume License version.  You will need to uninstall it, then purchase a genuine edition of Microsoft Office.  You can purchase genuine Microsoft Office software from the  Microsoft Store.

    P.S.  The product key affixed to your computer is for the Windows operating system only and not for Microsoft Office.

    Carey Frisch
    • Marked as answer by Darin Smith MS Tuesday, October 26, 2010 11:24 PM
    Tuesday, October 26, 2010 4:44 AM
  • Question
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    0
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    Hello may ann,

    As Carey posted, the currently installed Office 2003 is a nongenuine Volume Licensing edition of Office, a very commonly pirated one at that.

    This does not mean that your Lenovo computer did not come with a genuine installation of Office, it just means that the Office now installed is nongenuine.  Did you provide the installation discs that came with the computer to the repair shop when the reformatted it?  If not, they probably used this copy of Office because it is widely available on the internet.  Do you still have the discs for Office that came with the computer?

    If the shop installed nongenuine Office, then this calls into question the legitimacy of the Windows 7 Professional installation that they did for you.  The license type they installed in an OEM SLP installation, which is legally only available preinstalled on a computer direct from the major manufacturer.  It is very unlikely that a repair shop would be legally installing this type of license onto a customer's three year old computer.  You may have paid a lot of money to them to install Windows, but it is quite possible that they used a pirated copy of Windows to do the installation, leaving you with nongenuine software.

    Did the shop explain what kind of license they installed?  Did they affix a new Certificate of Authenticity (CoA) for Windows 7 to the computer, just like the one for Vista that came from Lenovo?  Did you receive any Microsoft materials (hologrammed disc, CoA, product key on a Proof of License label, etc) with your purchase?

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Tuesday, October 26, 2010 11:24 PM
    Tuesday, October 26, 2010 4:19 PM