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Windows Office Validation

Question
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I purchased my computer over 3 years ago from Lenovo with the Microsoft Office 2003 programs installed. It was a Vista Professional Operating system with XP compatibility (also installed). In August I had the local repair shop reformat my computer and update to Windows 7. The operationg system seems to be legit--it updates regularly. (I sure paid for it!) However, this week my solution center recommended I update Office Word (there is a whole support packet that I no longer have) as it had closed unexpectedly twice. I tried to update and recieved a message saying Office is not genuine.
Is this the repair shop's fault? If so, shouldn't it have become apparent earlier? Will they do anything about it?
Or is it that I can't use my original 2003 Office programs for Windows 7? Or did the validation program make a mistake?
I have a validation sticker on my laptop, but I think it is for the Vista operating system. The code is 25 characters long. Is the code for the operatating system the same for Office? If I ever had any box, it's most likely long gone.
How do I get validated? The following is the diagnostic.
Thanks for your help!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-MV8MH-98QJM-24367
Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
Windows Product ID: 00371-OEM-8992671-00437
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {6839FC36-73CD-4460-AED9-28A8C808A845}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6839FC36-73CD-4460-AED9-28A8C808A845}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-3260066615-1457286734-4195091362</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>776796U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7SET38WW (1.24 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20091012000000.000000+000</Date></BIOS><HWID>86BB0600018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7X </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57258</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700437-02-1033-7600.0000-2252010
Installation ID: 003922391803586145659810364224150223797570982091306061
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 24367
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/25/2010 11:16:42 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:14:2010 11:31
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAAABAABAAIAAAABAAAAAgABAAEAJJQSJhqfRoMGDAAtHqb2cBJtmK3qbY45KoU=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO TP-7S
FACP LENOVO TP-7S
HPET LENOVO TP-7S
BOOT LENOVO TP-7S
MCFG LENOVO TP-7S
SSDT LENOVO TP-7S
ECDT LENOVO TP-7S
TCPA LENOVO TP-7S
SLIC LENOVO TP-7X
ASF! LENOVO TP-7S
SSDT LENOVO TP-7S
SSDT LENOVO TP-7S
SSDT LENOVO TP-7S
SSDT LENOVO TP-7STuesday, October 26, 2010 3:53 AM
Answers
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From your MGA Report:
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
Unfortunately, the installed copy of Microsoft Office Professional Edition 2003 is a pirated, non-genuine Volume License version. You will need to uninstall it, then purchase a genuine edition of Microsoft Office. You can purchase genuine Microsoft Office software from the Microsoft Store.
P.S. The product key affixed to your computer is for the Windows operating system only and not for Microsoft Office.
Carey Frisch- Marked as answer by Darin Smith MS Tuesday, October 26, 2010 11:24 PM
Tuesday, October 26, 2010 4:44 AM -
Hello may ann,
As Carey posted, the currently installed Office 2003 is a nongenuine Volume Licensing edition of Office, a very commonly pirated one at that.
This does not mean that your Lenovo computer did not come with a genuine installation of Office, it just means that the Office now installed is nongenuine. Did you provide the installation discs that came with the computer to the repair shop when the reformatted it? If not, they probably used this copy of Office because it is widely available on the internet. Do you still have the discs for Office that came with the computer?
If the shop installed nongenuine Office, then this calls into question the legitimacy of the Windows 7 Professional installation that they did for you. The license type they installed in an OEM SLP installation, which is legally only available preinstalled on a computer direct from the major manufacturer. It is very unlikely that a repair shop would be legally installing this type of license onto a customer's three year old computer. You may have paid a lot of money to them to install Windows, but it is quite possible that they used a pirated copy of Windows to do the installation, leaving you with nongenuine software.
Did the shop explain what kind of license they installed? Did they affix a new Certificate of Authenticity (CoA) for Windows 7 to the computer, just like the one for Vista that came from Lenovo? Did you receive any Microsoft materials (hologrammed disc, CoA, product key on a Proof of License label, etc) with your purchase?
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Marked as answer by Darin Smith MS Tuesday, October 26, 2010 11:24 PM
Tuesday, October 26, 2010 4:19 PM
All replies
-
From your MGA Report:
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
Unfortunately, the installed copy of Microsoft Office Professional Edition 2003 is a pirated, non-genuine Volume License version. You will need to uninstall it, then purchase a genuine edition of Microsoft Office. You can purchase genuine Microsoft Office software from the Microsoft Store.
P.S. The product key affixed to your computer is for the Windows operating system only and not for Microsoft Office.
Carey Frisch- Marked as answer by Darin Smith MS Tuesday, October 26, 2010 11:24 PM
Tuesday, October 26, 2010 4:44 AM -
Hello may ann,
As Carey posted, the currently installed Office 2003 is a nongenuine Volume Licensing edition of Office, a very commonly pirated one at that.
This does not mean that your Lenovo computer did not come with a genuine installation of Office, it just means that the Office now installed is nongenuine. Did you provide the installation discs that came with the computer to the repair shop when the reformatted it? If not, they probably used this copy of Office because it is widely available on the internet. Do you still have the discs for Office that came with the computer?
If the shop installed nongenuine Office, then this calls into question the legitimacy of the Windows 7 Professional installation that they did for you. The license type they installed in an OEM SLP installation, which is legally only available preinstalled on a computer direct from the major manufacturer. It is very unlikely that a repair shop would be legally installing this type of license onto a customer's three year old computer. You may have paid a lot of money to them to install Windows, but it is quite possible that they used a pirated copy of Windows to do the installation, leaving you with nongenuine software.
Did the shop explain what kind of license they installed? Did they affix a new Certificate of Authenticity (CoA) for Windows 7 to the computer, just like the one for Vista that came from Lenovo? Did you receive any Microsoft materials (hologrammed disc, CoA, product key on a Proof of License label, etc) with your purchase?
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Marked as answer by Darin Smith MS Tuesday, October 26, 2010 11:24 PM
Tuesday, October 26, 2010 4:19 PM