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Windows activation not working with product key found on bottom of computer RRS feed

  • Question

  • Hello,

    I have Windows Vista, and have had my computer for 3 years now. A couple of weeks ago I turned my computer on and it told me that my copy of Windows Vista is not genuine and to activate it with the product key. When I type in the product key found on the bottom of my computer, it tells me that it is not the correct product key. I have called the phone number given and they have not helped either, but have only given me the same numbers that were already on my computer.

    After running the diagnositcs, this is what I got:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {028F5243-A425-499C-A694-43FB8B4BC758}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{028F5243-A425-499C-A694-43FB8B4BC758}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1418617636-2553547729-2486393172</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1420                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="4"/><Date>20070925000000.000000+000</Date></BIOS><HWID>A6323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJQcaiKfGtPqTSSWUmauf0aDWm9SvOCj8vTm94R8+iesViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      SSDT   PmRef  CpuPm


    I hope that you can help. Any direction would be great. I have also restored my computer to a previous date, and that still does not put it back to making my copy genuine, even though I received my Dell as a gift for my college graduation.

    Thank you!

    Friday, May 20, 2011 12:39 AM

Answers

  • "Spostrion" wrote in message news:53011555-8795-4bde-8d01-d7002ffc0dec...

    Hello,

    I have Windows Vista, and have had my computer for 3 years now. A couple of weeks ago I turned my computer on and it told me that my copy of Windows Vista is not genuine and to activate it with the product key. When I type in the product key found on the bottom of my computer, it tells me that it is not the correct product key. I have called the phone number given and they have not helped either, but have only given me the same numbers that were already on my computer.

    After running the diagnositcs, this is what I got:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003


    I hope that you can help. Any direction would be great. I have also restored my computer to a previous date, and that still does not put it back to making my copy genuine, even though I received my Dell as a gift for my college graduation.

    Thank you!


    Try going to manual Validation at www.microsoft.com/genuine/validate - see what the response is.
    If it fails, please run MGADiag again, and post the new report - it may change things.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, May 20, 2011 11:34 AM
    Moderator
  • In addition to Noel's post, you may also try the below steps:

     

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You will be required to enter the Product Key and/or re-Activate. Please be sure to use the product key listed on the sticker located on the bottom of the PC and to Activate using the By Phone method.

     

    Thank you,


    Darin MS
    Friday, May 20, 2011 10:12 PM

All replies

  • "Spostrion" wrote in message news:53011555-8795-4bde-8d01-d7002ffc0dec...

    Hello,

    I have Windows Vista, and have had my computer for 3 years now. A couple of weeks ago I turned my computer on and it told me that my copy of Windows Vista is not genuine and to activate it with the product key. When I type in the product key found on the bottom of my computer, it tells me that it is not the correct product key. I have called the phone number given and they have not helped either, but have only given me the same numbers that were already on my computer.

    After running the diagnositcs, this is what I got:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003


    I hope that you can help. Any direction would be great. I have also restored my computer to a previous date, and that still does not put it back to making my copy genuine, even though I received my Dell as a gift for my college graduation.

    Thank you!


    Try going to manual Validation at www.microsoft.com/genuine/validate - see what the response is.
    If it fails, please run MGADiag again, and post the new report - it may change things.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, May 20, 2011 11:34 AM
    Moderator
  • In addition to Noel's post, you may also try the below steps:

     

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You will be required to enter the Product Key and/or re-Activate. Please be sure to use the product key listed on the sticker located on the bottom of the PC and to Activate using the By Phone method.

     

    Thank you,


    Darin MS
    Friday, May 20, 2011 10:12 PM
  • I Couldn't Find SoftWareLicensing For Some Reason?

     

    Monday, May 23, 2011 8:55 PM
  • Hello IN3eDHelp3r,

     

      If you have a Validation (Non-Genuine) issue that you need assistance with, please create your own thread and post a Diagnostic Report.

     

    To generate a Diagnostic Report, download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    Thank you,


    Darin MS
    Monday, May 23, 2011 10:01 PM