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I'm sure I have genuine Windows... RRS feed

  • Question

  • I bought this computer in 2002 at Circuit City. It's an hp pavilion 550n and is specifically advertised to run with Windows XP. I even still have the little logo sticker on the computer that says it. I recently ran the Windows update and now it's saying I don't have a genuine copy of windows. How? I've had this copy for over 3 years now.

    If my copy is really invalid, then Microsoft is going to have to start suing hp for quite a sum of money. Somehow I doubt that this is the case though and I'm sure it's Microsoft's new update that is not correctly identifying my copy of Windows. This is a very annoying problem. I have Windows XP Pro...or at least thought I did. Here is the Diagnostic Report Details:

     

    Diagnostic Report (1.5.0545.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Windows Product Key: *****-*****-KK9QK-7RPCF-Q69CT
    Windows Product Key Hash: it0A0g7tHOw4CMSpbyvriqoM0y0=
    Windows Product ID: 55274-640-9272186-23178
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 8ee98346-d863-4827-854c-f223e39603f3
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>8ee98346-d863-4827-854c-f223e39603f3</UGUID><Version>1.5.0545.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-Q69CT</PKey><PID>55274-640-9272186-23178</PID><PIDType>1</PIDType><SID>S-1-5-21-1177238915-1965331169-839522115</SID><SYSTEM><Manufacturer>HP Pavilion 04</Manufacturer><Model>P8327A-ABA 550N</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>3.15 </Version><SMBIOSVersion major="2" minor="31"/><Date>20020111000000.000000+000</Date></BIOS><HWID>1E51380F01842059</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57920</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Monday, August 28, 2006 1:16 PM

Answers

  • Drez7,

    The current Product Key being used on your system is non-genuine for one of two reasons:

    - The key was made using a non-Microsoft sanctioned Key Generator

    - The key was reported lost or stolen from the original purchaser.

     

    Can you verify that your COA matches your Product Key? If it does not you can try the following:

     

    1 - Reinstall Windows so your COA matches your Product Key (install using your COA as the Product Key) - This is the preferred method by Microsoft, as it will be a fresh copy, void of potential hacked binary files and security loops that may have been created to bypass WGA. We know this is usually not the user preference, but it is the safest method.

     

    The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

     

               If your COA does match the product key being used on your system I recommend filing a counterfeit report, it MAY be a high quality counterfeit (which MAY qualify you for a *free* WGA kit) – Counterfeit report is located here: http://www.microsoft.com/piracy/Reporting.mspx

     

     

     

    Monday, August 28, 2006 1:48 PM