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OCS 2007 R2 - OCS User Services - Event-ID: 32060 RRS feed

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    Hello,

    on a OCS Front-End-Server in an Enterprise Pool I get the following error:



    Protokollname: Office Communications Server
    Quelle:        OCS User Services
    Datum:         16.10.2009 16:49:46
    Ereignis-ID:   32060
    Aufgabenkategorie:(1006)
    Ebene:         Fehler
    Schlüsselwörter:Klassisch
    Benutzer:      Nicht zutreffend
    Computer:      hermes-de14.uba.de
    Beschreibung:
    A WMI instance for a policy could not be located.

    Failed to find a WMI instance for policy instance GUID = {1815ED7B-A539-4117-9283-E8DD27CD393E}. Using the default instance for the policy.
    Cause: Configured WMI instance for policy not found.
    Resolution:
    Check if the policy instance has been deleted and reconfigure any settings that reference this policy.


    Can anyone tell me what that means and what I have to do, to solve the problem ?

    Can I use the GUID to look it up in AD and find the policy ?

    Best regards
    Harald

    Tuesday, October 20, 2009 2:25 PM

Answers

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    Hi
    Per your description, those issue usually caused as below:
     
    Either at the Forest/Properties/Global Properties Meetings tab the Global policy is
    set the “Use per user policy” and a meeting policy definition that was applied to
    some users was deleted or at the Forest/Properties/Voice Properties Policy tab the
    Global policy is set to “Use per user policy” and the voice policy that may have
    been applied to some users may have been deleted.

    So you can do as below:

    Check if the policy instance has been deleted and reconfigure any settings that
    reference this policy. Also apply any critical Office Communications Server 2007
    updates.

    Regards!
    Tuesday, October 27, 2009 9:36 AM
    Moderator

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    Hi,

    I found an deleted object in AD with the mentioned GUID.

    The suggested Resolution from the event entry is:

    "Check if the policy instance has been deleted and reconfigure any settings that reference this policy."




    Check if the policy instance has been deleted

       Yes, it has been deleted

    Reconfigure any settings that reference this policy

       I have no idea on how this could be done.



    Best regards
    Harald
    Tuesday, October 20, 2009 2:42 PM
  • Question
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    Hi
    Per your description, those issue usually caused as below:
     
    Either at the Forest/Properties/Global Properties Meetings tab the Global policy is
    set the “Use per user policy” and a meeting policy definition that was applied to
    some users was deleted or at the Forest/Properties/Voice Properties Policy tab the
    Global policy is set to “Use per user policy” and the voice policy that may have
    been applied to some users may have been deleted.

    So you can do as below:

    Check if the policy instance has been deleted and reconfigure any settings that
    reference this policy. Also apply any critical Office Communications Server 2007
    updates.

    Regards!
    Tuesday, October 27, 2009 9:36 AM
    Moderator